??!
1 photo
Koala Living Online Store

Koala Living Online Store

3.2 from 61 reviews

Reviews

3.2

42 reviews
5
(18)
4
(5)
3
(1)
2
(2)
1
(16)
  • Product Quality
    4.2 (24)
  • Return Claim MadeYes · No (42)
  • Warranty Claim MadeYes (0) · No (41)
  • Product Appearance As advertised (85%) · Not as advertised (15%)
  • Shipping
    2.4 (18)
  • Customer Service
    3.0 (2)
Previous
Next

Reviewer Photos & Videos

  • More
siwoo s.

siwoo s.Sydney, NSW

  • 2 reviews

No one answer phone ??? Order ship next year???

published

This is the worst customer service I have seen so far?? I have ordered their sale items and the website did not indicate that my item are out of stock, now Koala told me the shipment will come 2020 January ?? excuse me?? if you dont have the stock just dont make it sale?? this company is crazy and when i make phone calls , there is no one answering the call>>>?????? huge disappointment.

Shipping
Return Claim MadeNo
Warranty Claim MadeNo

Never order from here

published

They have the Worst customer service ever ordered a sofa in June 2020 and still waiting for an update On it . Will never order from them again they are useless!!!

Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
3 comments
Koala Living
Customer Care K.Koala Living
Fatima F.
Fatima F.

I have already emailed the above address this morning with the invoice details etc.

Koala Living
Customer Care K.Koala Living

Sure, we will look into it asap. Thank you.

Tasboxster

TasboxsterSouth Australia

Tried three emails and a telephone call to cancel an order that was continually delayed and became irrelevant.

published

I trusted the delivery date. It was 3w later than I hoped. 1w later notification of ANOTHER 4 weeks. Phoned, used the ‘ Contact Us’....THREE TIMES... and received no response! Pointless!

Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Furniture Shops

Find out how Koala Living Online Store compares to other Furniture Shops

Know better, choose better.

Compare all
Manz

ManzMetropolitan Adelaide, SA

Fantastic service and advice

published

After discovering Koala Living online, I used their virtual consultation process which was fantastic and very easy. Nidhi is awesome. She went through our rooms that needed styling and discussed ideas we liked/ did not like. She was also very patient with my multiple questions and product combinations and provided practical advice on which items worked well together versus did not. She sent me images of product positioned together so I could see how they worked. In the end, we ordered 6 dining chairs, a sofa, ottoman and 2 feature chairs. Quality was beautiful when they arrived. All we needed to do was attach the legs. We are very happy with our purchases from Koala Living and would not hesitate to buy again.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
1 comment
Koala Living
Customer Care K.Koala Living
Micky L.

Micky L.Greater Melbourne (Inner), VIC

Terrible customer serivce experience/ Order delay / Furniture is ok

published
Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Muhammad

Muhammad

  • 2 reviews
  • 2 likes

Feedback

published

Hi Koala living team,
I sent an email nearly a week ago. no one responded to me!
Not really happy about that.
Do I need to keep visiting to store to solve the issue?

Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
1 comment
Koala Living
Customer Care K.Koala Living
Ricardo Espinoza

Ricardo EspinozaGreater Melbourne (Metropolitan), VIC

  • 3 reviews

Great Service!

published

I would like to express my gratitude towards the online contact and Southland Store Manager Amanda. She went out of her way to help me choose items for my home and provided amazing support. We first spoke over the online chat and then I met her in store. I genuinely cannot thank you enough – Thanks Amanda!

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
1 comment
Koala Living
Customer Care K.Koala Living

Very nice products, staff are really nice & friendly

published

Very nice products, staff are really nice & friendly. Love it, I bought my furniture from there, enjoy to come the Northland store. Cheandra look after us we are really happy.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationNorthland
1 comment
Koala Living
Customer Care K.Koala Living

The reviewer stated that an incentive was offered for this review

Turnaround in Service

published

what started off as a challenging experience with Koala. Luna in the online sales team recovered my trust and totally organised my concerns and managed the issues right to the end.

Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
1 comment
Koala Living
Customer Care K.Koala Living
Furniture Shops

Find out how Koala Living Online Store compares to other Furniture Shops

Know better, choose better.

Compare all

Horrendous customer service!!!! Stay away

published

Your customer service is appalling! No one answers your phones. No one responds to your emails. I have been trying to speak to someone from Koala Living for 5 weeks since I purchased my Dinning table and chairs. I have now reported you to the ACCC. Judging by all the comments on your posts, this is a common occurrence.

Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Koala Living
Customer Care K.Koala Living
Jackie

JackieMetropolitan Adelaide, SA

  • 2 reviews
  • 1 like

Terrible customer service

published

Bought a beautiful shadow box wall art on line.On opening,noticed the frame was cracked both top and bottom right hand corners.Sent an email to customer service a week ago and have received no reply.Tried calling the number provided on the top of invoice many times on different days and again no answer.Very poor customer service Koala Living.Would not recommend this online store at all !

  • +1
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
1 comment
Koala Living
Customer Care K.Koala Living
Mag

MagSouth East Queensland, QLD

Perfect customer service

published

After having orderer online a few items, the online customer service was really helpful and they have done their best to receive our items on time for our move. We really appreciate Luna who helps us and who was kind and understanding with our situation. We recommend KoalaLiving.com but be in a rush to recevied your items.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
1 comment
Koala Living
Customer Care K.Koala Living
Ruchi Narang

Ruchi NarangSydney, NSW

Item delivered incomplete

published

Hi Koala living. I've been trying to reach online store by calling and nobody picks up the phone . My floor lamp which I urgently need for my lounge was ordered on 15 th April and expected to be received mid of May which I received just the shade and no base. It seems one of the shipment is either lost or misplaced by courier company. This matter needs urgent attention and I expect Koala living to resolve this soon.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Bri

BriMetropolitan Adelaide, SA

Worst experience ever

published
Return Claim MadeNo
Warranty Claim MadeNo

Delivery and communication

published

Terrible service! Ordered a pillow 1 month ago, I've emailed and rang to enquire when is it going to be delivered. Only received an email to acknowledge my enquiry and someone asked what was my address. Don't even have the courtesy to get back to me. It is ridiculous to charge me an exorbiant amount of money and still haven't received the goods. At the time of purchase, it promised it will arrive 3 weeks ago!

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Furniture Shops

Find out how Koala Living Online Store compares to other Furniture Shops

Know better, choose better.

Compare all
Zainab Efzal

Zainab EfzalMelbourne

  • 3 reviews

Modular lounge purchase

published

Definitely a standout quality furniture with a very smiling and supportive staff. We were very well taken care of and we cannot be happier wirh what we've purchased and the way we were looked after.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
1 comment
Koala Living
Customer Care K.Koala Living

The reviewer stated that an incentive was offered for this review

Caroline

Caroline

  • 2 reviews
  • 10 likes

Disgusting customer service

published

Ive had to report koala living to ACCC. Their customer service is shockingly bad. I ordered an item end of feb and was told AFTER it was back ordered to April, then May, June and now middle August!
They refuse to refund or for me to collect in store.

Disgusting service!

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
8 comments
Koala Living
Customer Care K.Koala Living
Caroline
Caroline
Caroline
Caroline

Still waiting for a reply

Alejandro A

Alejandro AGreater Melbourne (Metropolitan), VIC

Excellent customer service

published

I am really happy with my new items, the quality is better than the expected but I want to highlight the customer service which was amazing, always attentive to solve my questions. I totally recommended it.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
1 comment
Koala Living
Customer Care K.Koala Living
Reet K Kaur

Reet K Kaur

  • 8 reviews

Clara three seater sofa

published

One of the best furniture store. We have got so much from them for our new house. Fantastic quality and unique designs. Our sofa is easy to care for and looks so stylish and best part it does not burn a hole in your pocket. The customer service is a delight. They even keep your product in the warehouse for upto 6 months at no extra cost this was such a piece of mind as we were building our house and could now get delivery in the new place. Absolutely stunning.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
1 comment
Koala Living
Customer Care K.Koala Living
Deniz H.

Deniz H.Greater Melbourne (Metropolitan), VIC

Best customer service ever!

published

I am totally happy with my online purchase! Their customer service was on top of other similar furniture companies based on my experience! Friendly staff and high quality products! Highly recommended!

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
1 comment
Koala Living
Customer Care K.Koala Living
Page 1 of 3
See all Koala Living reviews

Questions & Answers

D & R B.

D & R B.asked

Online Store

I've called numerous times and email you twice to get an update on couple of orders I placed in March.
Based on the latest reviews here I can see there are a number of people unhappy with delivery delays and lack of communication, so I guess I have to join the choir!
Can you please provide me with a status update on orders 20-00011920 and 20-00012241?

P.s.: You can keep your customers a lot happier if you proactively contact them with order updates, avoidance is just the worse thing you can do for you business.

1 answer
Koala Living
Customer Care K.Koala Living

We sincerely apologise that you haven't received a response to your email yet. Like many other companies, we have experienced delays in our shipments due to the global pandemic. Thank you for sending through your invoice numbers, we've passed your information onto the relevant team and they should be contacting you.

Best Wishes,
The Koala Living Team

Anoop R

Anoop Rasked

Online Store

Hello Koala living. I've been trying to reach the online store re my purchase #1000003376 (paid on 12th April). During check out, the eta that was provided was 16 May. This has now been pushed to end of July that too without any notice. I was happy to buy this lounge as the waiting period was only about a month. If you are unable to fast track my order, please advise if you could cancel this and return my money?
Email seems to be the only way to reach the online store. I've tried to ring numerous times, only to be hung up saying they do not have access to online orders.
I need a lounge urgently for my home office, so please I hope you understand.

3 answers
Koala Living
Customer Care K.Koala Living

Hi Anoop,

We sincerely apologise that your order has been pushed until July. Like many other retail brands, we have experienced delays in our shipments due to the global pandemic and the dates that our staff members provide are estimated times of arrival, hence they are subject to change and are not set in stone. We have provided you with a refund and we would appreciate it if you would revise your review.

Thank you,
The Koala Living Team

Shiva A.
Shiva A.

They are just terrible! Do not buy from them. you are lucky that you can cancel your order, customer service is just a joke for them.

Bhupi
Bhupi

Terrible, don't trust them they will not refund your money (mine too) and i asked Fair trading to help me to get the refund back, still waiting answer from fair trading officer.

Emma

Emmaasked

Online Store

Hello - do you sell a double bed base?

3 answers
Koala Living
Customer Care K.Koala Living

Hi Emma,
Im sorry, we don't actually stock double beds.

Anita P.
Anita P.

Staff are always friendly. Loved our new couches.

Nazia H.
Nazia H.

How is the quality of their velvet sofas?

Get an answer from our members and Koala Living representatives

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.