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Koala Living Online Store
JoeGreater Melbourne (Metropolitan), VIC
- 6 reviews
- 15 likes
Nice furniture, not so good customer service
Update: So a few days after my review I was contacted by Koala support and notified my order is ready for pick up. Weird timing I suppose but I'll accept it. The coffee table is of good quality and online photos are accurate. I do like the product but very disappointed having to wait half year without any updates or response.
I spoke to customer service and told them I was unhappy with the wait time and during this time the coffee table was on sale for $50 cheaper than what I had originally paid. I asked if they could refund me the difference s...
Questions & Answers
John M.asked
Ive ordered a product. Ive got some cryptic message about my order being a hoax and youll do a small credit to validate me/// why. youve got my money send my product. Why dont you answer the phone// ?? are you a hoax?? If I dont get a call today im going to my bank to cancel the transaction
1 answer
Customer Care K.Koala Living
Hi John,
Sorry to hear the system may have caused some confusion. Could you please email your order number/contact number to sales@koalaliving.com with subject "Product Review Question". A team member will get back to you shortly. Thank you for your understanding and support. Look forward to hearing from you.
Best regards,
The Koala Living Team
D & R B.asked
I've called numerous times and email you twice to get an update on couple of orders I placed in March.
Based on the latest reviews here I can see there are a number of people unhappy with delivery delays and lack of communication, so I guess I have to join the choir!
Can you please provide me with a status update on orders 20-00011920 and 20-00012241?
P.s.: You can keep your customers a lot happier if you proactively contact them with order updates, avoidance is just the worse thing you can do for you business.
1 answer
Customer Care K.Koala Living
We sincerely apologise that you haven't received a response to your email yet. Like many other companies, we have experienced delays in our shipments due to the global pandemic. Thank you for sending through your invoice numbers, we've passed your information onto the relevant team and they should be contacting you.
Best Wishes,
The Koala Living Team
Anoop Rasked
Hello Koala living. I've been trying to reach the online store re my purchase #1000003376 (paid on 12th April). During check out, the eta that was provided was 16 May. This has now been pushed to end of July that too without any notice. I was happy to buy this lounge as the waiting period was only about a month. If you are unable to fast track my order, please advise if you could cancel this and return my money?
Email seems to be the only way to reach the online store. I've tried to ring numerous times, only to be hung up saying they do not have access to online orders.
I need a lounge urgently for my home office, so please I hope you understand.
3 answers
Customer Care K.Koala Living
Hi Anoop,
We sincerely apologise that your order has been pushed until July. Like many other retail brands, we have experienced delays in our shipments due to the global pandemic and the dates that our staff members provide are estimated times of arrival, hence they are subject to change and are not set in stone. We have provided you with a refund and we would appreciate it if you would revise your review.
Thank you,
The Koala Living Team
They are just terrible! Do not buy from them. you are lucky that you can cancel your order, customer service is just a joke for them.
Terrible, don't trust them they will not refund your money (mine too) and i asked Fair trading to help me to get the refund back, still waiting answer from fair trading officer.
Details
| Category | Online Shops and Furniture Shops |
|---|---|
| Type of Furniture Offered | Bedroom, Dining, Living, Miscellaneous, Outdoor and Sofas |
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