Koala Living Showrooms

This review is not about the quality of the items, but the service which has been absolutely appalling. I ordered a bed on 1 November 25 by adding it to an existing order that was due to be delivered on 1 December. On 1 December, my chairs arrive,… Read more

but no bed. The delivery people were incredibly unhelpful & told me to just contact Koala Living. They make you email customer service, which I did. Many emails back & forth, but they were intractible & told me I just had to book in for the next delivery on 22 January. I have today (12 Jan) received an email saying that due to a recent stock inventory update, they don't have the bed in stock & I'll now have to re-book another delivery when it is back in stock (late Feb). They only deliver to my area once a month so I probably won't get the bed until late March. I am very upset as it is an expensive piece of furniture, but I've lost faith that it will actually be delivered one day. Meanwhile they have your money & your only options are either a credit note or if you want a refund, they take 30%. Be very careful dealing with this company. When it goes well, its good, but if I goes bad, then you have very little options. I am currently liaising with Dept of Fair Trading about my rights.

*1/5 stars - A Cautionary Tale* I'm torn between praising the quality of the products and slamming the appalling delivery service. Unfortunately, the poor delivery experience outweighs the good products. The furniture is well-made and good value… Read more

for money, but that's where the praise ends. The delivery team, on the other hand, is a nightmare. Products are dropped from the truck like they're disposable, showing a shocking lack of care for customers' hard-earned purchases.

We've had multiple failed deliveries, with the team turning up late or not at all. One time, they arrived before the scheduled time, but we've had instances where they've taken the delivery back without notice. The communication is abysmal, and the drivers' attitude is downright rude.

To anyone considering purchasing from this shop, beware: your beautiful new furniture might arrive damaged, and you'll be left to deal with the hassle. Until they sort out their delivery process, I'd advise you to look elsewhere.

I bought a sofa from Koala living and is the worst experience. Do not but their products. After a delay of 3 months the sofa was delivered with parts missing. They then informed me it will take 6-10 weeks to deliver parts and kept delaying responses… Read more

asking to send pictures of the underside etc. the staff were rude, unhelpful and took no responsibility of delivering a faulty product. It was an expensive product and i really regret buying from them. It is still not resolved and they do not care, keep making excuses

I really liked the smell of this place and the variety of couches they offered. the materials are soft and visually appealing. they arranged each area perfectly.

I had such a fun time visiting the Bundall Gallery. I enjoyed my experience. Alex, Amanda and Marcela were so helpful with choosing the items. I'm so excited to see it at home.

From the moment we walked in we received amazing service. The style and quality of the furniture is exceptional. The staff are very knowledgable. We are very excited about our purchase and looking forward to receiving it. We will be back for more. Show details

Extremely disappointed with my experience with Koala Living. Poor product quality combined with poor after-sales service has made this a very frustrating experience. Please avoid Koala Living.  I purchased 8 dining chairs in December 2025 at $319 each, expecting decent quality furniture for the price. Within just a few months of normal use, the… Read more

leather on one of the chairs started peeling and ripping apart.

What’s even more disappointing is the complete lack of accountability from the company. I contacted Koala Living requesting a repair or replacement under warranty and Australian Consumer Law, but they refused to help and rejected the claim outright.

A chair at this price point should last years, not months.

I will be escalating the matter to Consumer Affairs Victoria and ACCC.

Buyers should carefully consider the risks before purchasing from Koala Living.

On 2 April I went all the way to Marsden park to buy Koala Living couch called Maddie, the total came to about 4k and they took two weeks to arrive. The furniture removalists happen to be a bunch of teenage boys and they said they couldnt swing the box which had the couch through the front door, they were hitting the corridor. So I suggested they… Read more

open the box and bring it in that way and they said if they opened the box and it didnt fit then I would be left with the couch sitting in the corridor and it would be my problem. So I suggested since we were in the ground floor swing it through the balcony and they refused citing if they damageed my balcony their insurance may not pay and so left with a dillema we decided its best they return to Koala Living and I ask for a refund. To my surprise they said I had to pay for the cost of the removalist bringing it back to them and because they cited I changed my mind I will lose 30 percent of my payment. To make me pay for the removalist was bad enough and to make me lose $1300 not because I changed my mind but other circumstances that was not foreseen is to me unfair so I rang them and you only ever get to talk to someone in the Philippines and a lady called [Name Removed] with no surname and no position revealed, they promised someone will call me but that call never came and [Name Removed] tried to put the onus back on me - why I didnt measure the doorway hello this is the first time I bought furniture myself how am I supposed to know I have to measure the door way and it wasnt the doorway but the size of the corridor, and said the removalist was not to blame. The whole ordeal was traumatic had it been another company, they would have refunded me by now and they said they cant change their policy hello I am a single mum and i just lost my job and $1300 may not be much to a chainstore who makes millions but I have a child to feed and couldve used the money to pay my mortgage and strata fees, its not $130 we are talking here, and every company should have compassion and hear their clients out - i didnt change my mind, it was out of my control. I just felt I have been ripped off and cant help thinking what if I were not mentally sound like had dementia or had downsyndrome then I would have stupidly accepted their logic. Koala Living lost nothing, they got back their couch unopened - when I gave my money it was so easy and when a customer ask it back they made it feel it was my fault, the operator said they will ring me but no one did and their accounts department tried to brush it off by deducting the 30 percent and said nothing about the emeil - must be 4 emails and 7 calls to try to speak to a higher authority. This is not the act of an ethical company. No matter what law you have you need to judge each persons circumstance on its own. I feel very sad I saved up for months to buy a new couch to replace the 20 year old couch that my parents left me which was faded and tattered finallty thought I found my dream couch and this happens. I need to tell my story so that other single mums dont get sucked in by a unethical companuy and end up losing money, when my intention was pure. Had it been another reputable furniture store they would have refunded it all. But no, I am psychologically traumatised to find that at 60 not only i cant have my dream couch but lost $1300 on the way. OUCH! [Name Removed] tried to put the blame on me by saying that I should have taken photos and that I should have measured the door way, hello their salesperson said nothing of that to me and was eager to sell it to me and Im just a layman, Ihave never bought furniture for myself before this is my first experience and it was disappointing and saddening to feel like i have been conned. Im the one who is holding the real loss whilst Koala Living has got back their goods and no real loss. Therefore if I could give this company a zero I would.

Do not buy from this company - they misuse your personal sensitive data. I gave the Richmond store my email address for the SOLE purpose of obtaining a quote. Koala living decided to force my email address onto their grubby marketing and spam sales list without my permission or consent. When I started receiving these emails, there was no 'reply'… Read more

option, nor did I want to click the unsubscribe button, as the onus should not be on customers to click on potential dodgy links and take steps to remove data from a list they never agreed to.

I emailed Koala and Kinney, Customer support spoke to me. When I asked them to remove my data, they refused and said "Please be advised that inactive accounts are automatically deleted from our system after a period of inactivity." After I asked AGAIN, they deleted the data.

In addition, when I was in store and typing in my details, the auto fill was on and other customers personal information was showing up on the screen which I told the assistant about.

Koala living clearly do not care about boundaries or treating personal data with care or respect. I will be taking this further and making a formal complaint as I am sick of businesses mishandling data with seemingly no consequences. Do not buy from this company, they cannot be trusted.

Had a lovely experiance with Koal living especially Najemeh. She was kind responsive and supportive throughout the whole process really appreciate all her help. highly recommend her

Great expriance with Kola living especially Ellena. The team was professional helpfull and easy to communicate with. everything was smooth and organised. Highly recommended.