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Koala Living

Koala Living (page 2 of 30)

Online Store, Showrooms
4.6 from 585 reviews

Reviews

(508)
(25)
(3)
(5)
(44)
  • Product Quality
    4.7 (484)
  • Return Claim MadeYes (37) · No (434)
  • Warranty Claim MadeYes (29) · No (435)
  • Product Appearance As advertised (91%) · Not as advertised (9%)
  • Shipping
    3.1 (19)
  • Customer Service
    4.8 (461)

Consumer Photos & Videos

  • More

Best service

published

It is a good place to find rare items with reasonable prices but on boxing day sale :)
The quality of items is premium and satisfactory but the downside is the delivery due date which is so fraustrating.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Koala Living
Customer Care K.Koala Living

The reviewer stated that an incentive was offered for this review


Very unique and great pricing!

published

Very satisfied with service! Lina was excellent as she was able to reserve one of the table lamps for me over the phone. Stock overall is very different to other stores and they generally have good sales on too!

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationNunawading homecentre HQ
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1 comment
Koala Living
Customer Care K.Koala Living
Brandon

BrandonGreater Melbourne (Inner), VIC

Bad customer services

published
Product Quality
Customer Service
Return Claim MadeYes
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationSpringvale
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Shelly

ShellyCanberra 2600, ACT

Awesome service and amazing prices. Very happy with the overall experience. The staff went out of their way to help

published

Amazing staff, professional, polite and helpful.loved the experience and would come back again to shop again. Super satisfied with the products. We have been gifted a few products from the store before and love all products

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationSpringvale
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1 comment
Koala Living
Customer Care K.Koala Living

Leah

LeahGreater Melbourne (Metropolitan), VIC

Beautiful Furniture and Fabulous Service from SPV

published

Koala Living Springvale store and there is always something different. When you walk in, it is so hard without getting anything before walking out. We absolutely love the store and the lovely service is definitely the reasons that keep us coming back. The team is very nice and the lady Yifan who assists us, is a great help.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationHelena Dresser and Bedsides
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1 comment
Koala Living
Customer Care K.Koala Living

Nyq

NyqGreater Melbourne (Inner), VIC

Great furniture

published

Great furniture

Very happy with the product to be delivered and installed in the living area.

Staff was nice and knowledgeable in the Nunawading stored at Victoria . Would recommend this product

Product Quality
1 comment
Koala Living
Customer Care K.Koala Living

Avnish

AvnishGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Worst return policy I have seen in Australia

published
Customer Service
Return Claim MadeYes
Warranty Claim MadeNo

Excellent customer service

published

Expert Chandra informed us very well of the style of dining table and chairs to go with it. She definitely helped us so much with the prices as well! We even made a membership to come next year to purchase sofas from her too! Excellent quality table and chairs! Thank you so much for all your help.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationNorthland Homemaker centre
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1 comment
Koala Living
Customer Care K.Koala Living

The reviewer stated that an incentive was offered for this review

Very good quality clock

published

Great experience buying from Koala Living. They carry a great variety of stocks and we will definitely coming back and buy more stuff from Koala Living. Staff member has been very helpful.

Product Quality
Customer Service
1 comment
Koala Living
Customer Care K.Koala Living

The reviewer stated that an incentive was offered for this review

Tarun

TarunGreater Melbourne (Outer), VIC

Excellent customer service

published

Awesome customer service provided by Chandra at koala living preston. She was professional and friendly at the same time. Totally recommended. Will return again to preston store to buy stuff

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
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1 comment
Koala Living
Customer Care K.Koala Living

Great furniture

published

It’s great store nice furniture and home decor range...no problem with communication....easy to assemble....coming here from last 4 years never had any issues....Very good and approachable staff specially in Springvale store.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers
1 comment
Koala Living
Customer Care K.Koala Living

The reviewer stated that an incentive was offered for this review


Anna

AnnaGreater Melbourne (Inner), VIC

Great products for the home

published

Got a beautiful vintage print framed for a great price during their Boxing Day sale. Came back and found a long ottoman for the study room also. Quality products at a great price!

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationEssendon
See all answers
1 comment
Koala Living
Customer Care K.Koala Living

The reviewer stated that an incentive was offered for this review


Perfect and good quality furniture at affordable prices.

published

Very good quality furniture and good service from the staff.
The company offer delivery services also at affordable prices.
I was very satisfied with the service and the quality of the products.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationEssendon
See all answers
1 comment
Koala Living
Customer Care K.Koala Living

We're so glad to hear that! We strive to offer a wide range of high quality products at affordable prices so your feedback means a lot to us. We look forward to seeing you in store again soon!

Best Wishes,
The Koala Living Team


No 1 furniture store . Awesome quality . Get value for money !

published

One of the best furniture store ever . Contemporary furniture to my liking . Always , end up buying here , despite surfing hundreds of stores .

Unique furniture with excellent quality and long lasting stuff.

Return Claim MadeNo
Warranty Claim MadeYes
Store LocationSpringvale
1 comment
Koala Living
Customer Care K.Koala Living

The reviewer stated that an incentive was offered for this review

Giang N.

Giang N.Greater Melbourne (Metropolitan), VIC

Very attentive and friendly staff and service

published

Very attentive and friendly staff and service and price is reasonable. I love their paintings and demonstrations in the store. We will consider to come back again for our next shopping.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers
1 comment
Koala Living
Customer Care K.Koala Living
larsa a.

larsa a.Greater Melbourne (Inner), VIC

Perfect store

published

Easy to navigate through store with help of stuff members.Very accurate reasonable price, quality furniture, elegant furniture. Customer Service is amazing they help you alot. Very satisfied with furniture. Higley recommend

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationPreston store
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1 comment
Koala Living
Customer Care K.Koala Living

Great!! Have become a regular customer

published

Great!! Have become a regular customer..Awesum stuff. Came for 1 item but got 5 items:) Good customer Service ..love to come to the store frequently to get the new stuff

1 comment
Koala Living
Customer Care K.Koala Living

Natalie

NatalieMelbourne

  • 4 reviews

Amazing service

published

Amazing service today! Received amazing service from Chandra today! Just brought an armchair and got a great discount! Thanks again to everyone will be coming back again in the future

Return Claim MadeNo
Warranty Claim MadeNo
Store LocationPreston
1 comment
Koala Living
Customer Care K.Koala Living

The reviewer stated that an incentive was offered for this review


This is great

published

The store is easy to navigate with various products. The products are in good quality and reasonable price. The staff member who served me there is very nice, she introduced us with patience. The environment is good too.

Product Quality
Customer Service
1 comment
Koala Living
Customer Care K.Koala Living

excellent service and good products design and quality

published

very easy to find the store
happy about the chairs and had good experience with koala living before
good quality and good variety of products with great design and color choice
easy to assemble

Product Quality
Customer Service
1 comment
Koala Living
Customer Care K.Koala Living

The reviewer stated that an incentive was offered for this review


Page 2 of 30

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Questions & Answers

Sandra

Sandraasked

Hi, I've sent numerous emails, regarding a painting on order #1000000891 on 29/9/2109. When ordered received an email stating that this item had a 12 week delivery date which I think should be showing on the site when the item is selected, not after you have paid. On my order list it is showing that the order is complete! Would someone please find out when it is due and can be collected.

2 answers
Sandra
Sandra

And true to form no acknowledgement. Looks like Consumer Affairs

Koala Living
Customer Care K.Koala Living

Hi Sandra,
We apologise that we were not able to get back to you over the weekend.
The Koala Living invoice that was sent to you reiterates the waiting period for the painting, if you would like to have more information about your order, please email sales@koalaliving.com


Emma

Emmaasked

Hello - do you sell a double bed base?

2 answers
Koala Living
Customer Care K.Koala Living

Hi Emma,
Im sorry, we don't actually stock double beds.

Anita P.
Anita P.

Staff are always friendly. Loved our new couches.


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