Happy PurchaserSpeedy delivery, great price, excellent size for small living area. So happy with the comfort and ' Stormy Sea ' fabric. Show details
Failed to deliverSadly I can't leave less than one star, but if I could, I would.
After changing the delivery date, they failed to turn up at all. There was no contact from Koala, no notification. Nothing. The following day, still nothing. No contact, no apology, no explanation of where or when my sofa was. Refund requested. Show details
Perfect. When your partner lays on it & stretches out & loves it, you know you have done wellEasy to put together. So comfortable you fall asleep on it, even though you have a Koala bed in the bedroom. And when your partner comes over & stretches out on it, after it is assembled, and says give me a cuddle, it’s gold. Show details
Love it! Best couch we have ownedSo comfy. No joins or separate cushions on the bottom so very comfy to lay down on.
Perfect with the ottoman. Show details
Terrible - both the product and the customer serviceHi Koala,
Your customer service would have to be among Australia's worst - I've tried reaching you by chatbot, email and phone but cannot reach your "awesome" service team, no one answers any mode of communication, waits are for longer then 30 minutes and no indication of how long to wait for.
I initially contacted you the day my lounging sofa was delivered noting that a small non-structural piece was missing, and heard nothing. Following use of the couch for 5 days, I've determined it's not suitable for my needs, it's very squishy and provid... Read more
Terrible quality avoid don't waste your $Don't waste your money on this poor quality lounge. We had issues in the beginning with the customer service but Koala attempted there best to rectify it but i can honestly say the overall quality is poor. We have 2 x 2 seater lounges & we had to organise new cushions to sit on we put the new one on the lounge in December & i can tell you the same thing is happening again as happened with the previous cushions they are piling & its itchy to sit on. I had hoped it would be better than the first lot & it was just a bad batch but no luck. Save your money & purchase better quality not this cheap quality lounge. Show details
Awesome sofa from KoalaPurchased the two seater sofa and ottoman. Great help from customer service who advised the stock availability. Assembly was easy, without tools and done it all by myself. Looks great in the living, timeless design and colour. Comfortable and value for money. Show details
Love it!Fast delivery, easy and quick to assemble. Looks great in our living room and is super comfy! Show details
Great service and product - very satisfied!We ordered a 2-seater lounging sofa from Koala. The online buying process was informative and easy. The sofa was delivered ahead of the expected time frame. It was relatively easy to assemble the sofa with the help of both a video and written instructions. And most importantly, it's very comfortable! Show details
Perfect for our family!This 2 seater couch is comfortable and durable! The colour is lovely. It was easy to assemble and complements the 3 seater couch we also bought perfectly! Great value for money Show details
Great sofa, well pricedThis sofa is pretty comfortable. It’s deep enough to tuck your legs under if you like, and as a small person, my feet can actually reach the ground! Very happy with it, and it’s certainly a lot cheaper than comparable options in stores, even at full price (I got mine on clearance). Show details
Just what we wanted!Well made and good quality sofa. We thought about cheaper options but are glad we went with this sofa instead. Show details
Sensational couch!Easy to set up and quality! A great couch and also great value. Would certainly recomend buy any Koala products. Very easy to deal with and order. Quick delivery time Show details
Perfect size for a small apartment!Love our koala couch! Super easy to put together and came on Monday morning after ordering on Saturday night. 2 seater is a perfect option for a small apartment. We purchased the dark grey which is true to colour in website images and perfect “goes with everything” shade. Show details
Surprised at the quality (in good sense)Ordered on 24 May 2022 at 1:04 pm. Selected ASAP option for delivery. Delivery booked on the same day between 1:22 and 5:22 pm. Delivery loaded at 1:21 pm. Delivery complete at 2:29 pm. Quick and easy assembly. Looks neat and is comfortable. Purchased during sale. Show details
Questions & Answers
I'd like to know if anyone has had success washing the covers or getting a replacement?
I had a very sick child who got diarrhoea on the cover and I've had to wash it.
Just washing it now but would be willing to buy another cover if it is damaged
G'day aquitaine84, Oh dear, we hope your little joey is ok!
Your covers should be fine in the wash, but if not never fear - we're here to help and we're keen to make sure your sofa's in tip-top cond... Read moreition! We'll need to grab some details from you to see what we can do, so just pop an email over to email@example.com or give our Customer Care legends a buzz on 1800 575 337, otherwise hit the 'Chat' button on this page to be connected with the team :) The Koala Dream Team
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