Reviewer Photos & Videos
Underwhelming mattress. Good customer service.
Ordered a Koala because of the hype - it seemed like a popular choice with a lot of good reviews. Unfortunately I wasn't very impressed with it. But I guess it works for other people.
Delivery was fast, which is a plus. Ordered in the evening and it arrived the next day. When I opened it up, it had some picks/loose threads in the fabric on top of the mattress. Not really a big deal in terms of how well it functions, but it gave me some concerns about quality.
It felt quite firm the first night and I woke up with back pain, but I understand me...mory foam takes a bit of time to soften up and conform to your body. Two weeks later, the mattress felt the same. I still woke up with back pain. Some nights I woke up several times throughout the night in pain and struggled to get back to sleep again. I wrote to Koala who offered to send me a mattress topper to add a bit of extra softness. I accepted, and the topper arrived a week later. Unfortunately the topper was smaller than the bed - I have a queen but the topper wasn't as wide, and there was a gap of several inches at the edge of the bed which wasn't very nice from an aesthetic perspective. It also smelled TERRIBLE. The actual Koala mattress doesn't smell but the topper was horrid. Like having your head in a can of paint. I made the mistake of trying to use it the first night it arrived, and even with a mattress protector, sheet, and extra blanket over top, the smell was unbearable. My dog couldn't even stay in the room. It took about two weeks of airing the thing out before it was usable but I was kind of just over it at that point and returned the mattress.
Purchased in June 2020 for A$900.00.
Best Mattress for a Good Sleep!
Our Koala mattress is great for my husband's back. He has substantial back and neck issues and this mattress helps give him the relief he needs to help get a great sleep. For me, I have noticed my sleep is a deeper sleep and the mattress is very comfortable for a person who has no back issues also. There hasn't been any sagging in the mattress, plus when one of us turns over in bed, the other does not feel the movement.
The most awesome mattress I have ever slept on
The Koala Mattress is the most comfortable and dreamy mattress I have ever slept on. For over 10 years I have suffered with chronic sciatica in my back, and was constantly Waking during the night and morning in agony from my old mattress. From the first night sleeping on my new koala mattress my back pain is gone, and I feel completely refreshed in the morning. I love the mattress so much that I have bought one for my 15 yr old son, and plan on buying one for my other 3 children as well. I highly recommend the koala mattresses to everyone, you definitely won’t regret buying one.
Purchased in June 2020 for A$998.00.
2 nights in already sleeping better
bought a king for me and hubby, queen for my elderly father after recommendation from our chiropractor. After only 2 nights, we were already sleeping better and waking up feeling better. Dad doesn't do chiro, even he said it was amazing. Used to toss and turn a bit but now as we are adjusting, not so much. Even my husbands snoring has reduced!! Annnddd our 65kg dog LOVES IT, CONSIDERING getting a single mattress for her. Highly recommended. Love the fact its all Australian made and owned which in these days is a huuuge plus. The service...from the staff and delivery driver was fantastic, here in rural Queensland within 2 days of ordering. No more headaches for me either after matching with a new pillow. Sound sleep, better comfort, higher energy upon waking, what more could you ask for from a mattress. No more sore hips. No more sore upper back. I think my chiro might be a bit annoyed he recommended it because now we won't need to see him so often... lol. Seriously though, I'm highly impressed. The dogs love the stuffed koalas that came with too. Fantastic service, awesome product, 100% Australian. Yeah...
Purchased in July 2020 for A$1,150.00.
Great value and comfort
I have scoliosis and was looking for a supportive mattress with just the right firmness. Our koala mattress has proved to be both these things. I don't wake up due to pressure soreness.
After three years it has maintained its shape.
I also thought it was great value for quality.
If you have a sore lower back, this is not the mattress for you.
I had a latex mattress for about 7 years, slatted base and cost over $4,000. After the years went on it started to sag and both my husband and I had terrible nights sleep. We then purchased a Koala mattress and it was good for about two months -(I assume compared to our previous mattress). The back aches started again. This may all be because of me, the the mattress was way too hard, you cannot sink into it at all. So if you like to sink a bit this is not the mattress for you. We did not send back, as I kept hoping that I would grow into it, but unfortunately I did not. We wasted the opportunity of 120 nights free trial.
Overall rating is too hard, but that may suit a lot of people.
Purchased in September 2019 for A$1,050.00.
Sleep through the night
Heard about Koala mattresses from a couple of friends but was still a bit dubious about it, still decided to get it as they have up to 120 nights return. 1st couple of weeks didn't notice any difference, but now have had it for about a month and am now sleeping through the night (been years since this happened, would usually wake 2 or 3 times because I was uncomfortable) and falling asleep in a reasonable amount of time regularly (previously has taken hours to get to sleep tossing and turning). They delivered in the time frame they said they would, and the hole process was hassle free.
Purchased in June 2020.
- Verified purchase
Mattress on demand.
My old mattress was starting to aggravate my back and hips and choices for a replacement in regional NSW are limited. I settled on Koala as an Australian made option that fitted the bill. Ordering on line was easy and the web site very informative. The mattress arrived in two working days which was amazing as I am 500km from Sydney. The mattress is very well made and fitted my bed exactly. I gave the mattress two days to air between unwrapping and putting on my bed to allow that new smell to die down. The mattress is very comfortable and heavy enough to make me feel it will wear very well in the coming years. My back and hips are much better, I will never be 20 again but at least I can enjoy a good nights sleep.
Purchased in July 2020 for A$900.00.
I love my koala bed. Great product.
Heard about koala beds from my chiropractor and it has been a terrific investment. I absolutely love my bed and my back feels the best it has in years. Very few companies pride themselves on ethical products and care for the environment and this sets koala apart from the rest. Keep up the good work.
Purchased in October 2019.
My understanding of a good nights sleep has changed.
My wife and I have found the last two weeks on the Koala to be very comfortable and supportive and that there has been no notable change in in the mattress in this time.
It is early days, but we’ve both noticed improved quality of sleep and I’ve personally noticed a markable increase in dreams. That can only be good right?
I also notice I spend a lot more time sleeping on my back now.
MOST COMFY BED EVER!
This mattress manages to be both supportive but moulds to all the right places leaving you with a great night sleep! The ease of delivery and speed even to a country area was amazing! Love the bed and the company thank you!
Purchased in July 2020 for A$890.00.
Now I get a good night’s sleep
The mattress was easy to unpack and install. It is nice and firm and very comfortable. Neither of us wakes now with painful shoulders or hips. We are sleeping very well. A good buy!
Purchased in May 2020.
I love my mattress it is so soft and comfy. I finally can say I don't wake up with a sore back anymore.
it is soft and firm at the same time if that makes sense. we have had the mattress and pillows for a few months now and I defiantly wouldn't be going back any time soon I love love love them.
Me & my partner had back issues and we tried a few different bed bases and mattress. But once we bought Koala mattress, we never looked back. Its been more than 2yrs and we never had any issues. It has balanced firmness and still feels soft when tossing around!
All good so far
The 4 hour delivery turned out to be 2 working days later (ordered on Thursday morning, delivered Monday)
Mattress is doing well and I have no back pain, I am 100kg so I am waiting to see if there is any “sag” in it after a month or so?
But at the moment I am sleeping well.
Purchased in June 2020.
We are able to turn over easily and don't notice each other when we turn separetly.
We both have siatica which has improved. My husband had kneck pain which has eased.
Have only had mattress a short time, surprised with the difference in our sleep already, especially my husband.
I find it easy to make as it is light to lift when i tuck sheets in. It is firm and comfortable and quite deep.
We highly recommend this bed.
Purchased in July 2020 at Online for A$900.00.
My wife and I sleep very well now.
Our mattress is very comfortable and supportive. I have back problems and our mattress has helped me wake up feeling better and relieved. My wife and I sleep in now, she use to wake up early and I'd wake up with no relief from back pain, now we love going to bed and resting comfortably.
Our mattress is maintaining it's shape so far.
The reviewer stated that an incentive was offered for this review
I can't wait to get into bed each night!
I absolutely love my Koala mattress! It's so supportive yet also soft to lie on.
It's by far the most comfortable bed I have ever slept on and I highly recommend it.
My mattress is nearly two years old and it feels exactly the same as the day I bought it.
Purchased in October 2018 for A$1,050.00.
The most comfortable bed and pillow
I had been getting neck and back pain so a friend told me about Koala products. Since sleeping on my koala mattress I’ve definitely noticed less pain in the morning and the pillow is fantastic!!!!! Hardly any neck pain.
Purchased in June 2020.
The reviewer stated that an incentive was offered for this review
Weigh under 85kg? Koala=terrible mattress for you
Average Aus male = 85kg / average aus female = 71kg. The Koala mattress firmness is designed for the ‘average Australian’. If you weigh under the average, you will experience pain. Mattress Returned after 5 nights sleep.
Purchased in July 2020 for A$1,000.00.
Questions & Answers
Frequently Asked Questions about Koala Mattress
Do I need to turn or rotate my Koala Mattress?
Like any mattress, it is important that you rotate the Koala Mattress from head to foot on a regular basis throughout its life to help create more even settling of the comfort layers and dispersal of weight throughout the entire product.
This is especially important within the first few months of use. The Koala Mattress has been designed so you don’t need to flip or turn it over as part of regular maintenance.
Is there a weight limit to using a Koala Mattress?
The mattress has been tested with several weighted dummies, up to 240 kg (530 lbs), and is suitable for most, if not all body types.
Why do I feel hot when using a Koala Mattress?
A foam-based mattress warms up more in comparison to conventional, spring-based mattresses after some use. Koala recommends changing the fabric type of your bed sheet or fitted sheet if you feel warm.
Do I need a bed base with a Koala Mattress?
A Koala Mattress works with any bed base type, including slat and ensemble bases. Koala recommends that you do not use your mattress directly on the floor for hygienic reasons.
Latest Consumer Questions
Do these mattresses limit transfer of movement. My Partner has restless leg syndrome and I am looking for a product that will limit how much of the movement I feel On the other side.
We have had the Koala mattress for a month and have just noticed mould growing underneath. We have spot cleaned the cover and the mattress. Do you think the mould will have penetrated into the mattress? i.e. is it beyond repair?
Hi! This has just happened to us too! We have the koala base and mattress and noticed an odd smell. Pulled the mattress off and the base is mouldy and the mattress cover mouldy too. Luckily not through to the inner foam but it could be there and just not visible to naked eye. Shocking! Never happened with our previous mattress (springs) and base (slats), so I'm thinking it's a design fault - not enough air flow.
I’ve noticed a similar issue. Have spot cleaned my mattress and also doesn’t seem too entrenched, but having only had this mattress for 5 months, not feeling great about this development!
Can I use electric blanket on it ?
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