Reviewer Photos & Videos
Not comfortable for me
Did not like the Koala queen mattress. It feels bumpy and uncomfortable. Cannot return it as i live in Mid north coast. It is too hard to pack and ship back to Sydney. Will put on Gumtree and see if anyone is interested. Good points are that the shipping was quick and you get a free soft toy (Koala) which is cute.
Purchased in July 2020 for A$1,050.00.
good delivery time, but poor customer service experience. Mattress is now unsleepable on.
good delivery time, but poor customer service experience. Over 6 emails and phone calls to organise a mattress topper. Complained about mattress being uncomfortable and lumpy just after the 120 night trial and was told unless it's defective via photos they want nothing to do with it. Mattress is now unsleepable on.
Underwhelming mattress. Good customer service.
Ordered a Koala because of the hype - it seemed like a popular choice with a lot of good reviews. Unfortunately I wasn't very impressed with it. But I guess it works for other people.
Delivery was fast, which is a plus. Ordered in the evening and it arrived the next day. When I opened it up, it had some picks/loose threads in the fabric on top of the mattress. Not really a big deal in terms of how well it functions, but it gave me some concerns about quality.
It felt quite firm the first night and I woke up with back pain, but I understand me...mory foam takes a bit of time to soften up and conform to your body. Two weeks later, the mattress felt the same. I still woke up with back pain. Some nights I woke up several times throughout the night in pain and struggled to get back to sleep again. I wrote to Koala who offered to send me a mattress topper to add a bit of extra softness. I accepted, and the topper arrived a week later. Unfortunately the topper was smaller than the bed - I have a queen but the topper wasn't as wide, and there was a gap of several inches at the edge of the bed which wasn't very nice from an aesthetic perspective. It also smelled TERRIBLE. The actual Koala mattress doesn't smell but the topper was horrid. Like having your head in a can of paint. I made the mistake of trying to use it the first night it arrived, and even with a mattress protector, sheet, and extra blanket over top, the smell was unbearable. My dog couldn't even stay in the room. It took about two weeks of airing the thing out before it was usable but I was kind of just over it at that point and returned the mattress.
Purchased in June 2020 for A$900.00.
If you have a sore lower back, this is not the mattress for you.
I had a latex mattress for about 7 years, slatted base and cost over $4,000. After the years went on it started to sag and both my husband and I had terrible nights sleep. We then purchased a Koala mattress and it was good for about two months -(I assume compared to our previous mattress). The back aches started again. This may all be because of me, the the mattress was way too hard, you cannot sink into it at all. So if you like to sink a bit this is not the mattress for you. We did not send back, as I kept hoping that I would grow into it, but unfortunately I did not. We wasted the opportunity of 120 nights free trial.
Overall rating is too hard, but that may suit a lot of people.
Purchased in September 2019 for A$1,050.00.
Not completely sold on koala mattress
Not completely sold. mattress is shorter then our old king spring mattress, we now have a 7cm gap up the top or bottom you can see the slats. I've woken most mornings with low back pain since owning the koala mattress which is just over 4weeks, all i seem do is toss and turn all night. I've given it a go but I'm thinking its not for me.
On a positive note ordering and delivery were amazimg so simple and fast, i love that it's australian made and you get a cute cuddle koala with your order
Purchased in June 2020.
To early to tell
I have slept on the Koala for 14 nights now and and as yet have not unfortunately slept right through.
It is slightly on the hard side for me, but given the fact we have 120 nights to try out the Koala mattress I truly believe its worth giving a go as you have nothing to lose with the Koala money back guarantee.
The service thus far has been outstanding, very easy to order and delivery was quick and efficient, the Koala mattress arrived in a box and within five minutes I'd put it on my bed on my own, simple!!!
The quality of the mattress seems excellent I'm really hoping in time it'll be the best sleeping mattress for me.
Thank you Koala for the opportunity to try your product.
I have had back issues for a number of years now.
My last mattress was a 10 year old inner spring. I looked at a number of reviews and because I am a side sleeper koala seemed to be the best choice. I have had the mattress now for around a month. The mattress is hot and does not breathe and my back feels worse. Quality of sleep is no better than a 10 year old spring mattress.
Purchased in July 2020 for A$892.00.
Not as good as I expected
Purchased the mattress about a month ago to replace a 9-10 year old mattress. Mattress is very firm and the lower back issues I had are still present and may be getting worse, sometimes takes 10-25 minutes to get comfortable and get to sleep.
If the mattress was a bit softer I feel like it would be better in terms of fit for me, I will likely give it another few weeks but I have the 100 day trial, at this stage may look at returning it.
Purchased in June 2020 at Koala for A$890.00.
Not recommended for side sleepers
I received the King size mattress couple of weeks back. Me and my partner both are getting this numbness each night. Each night we would woke up with numb hand or numb shoulder. We both are side sleeper, and never faced this issue with any of the mattresses we used in life. There is a 120 nights trial policy, so I feel I am stuck with this mattress. The mattress itself is soft and gives support when you lay down. But every night we are waking up with numbness in our hands and shoulder. After spending above $1000 I did not expect this issue. I purchased the product after reading so many reviews. But this one is not for us :( Sad, we have to stick with the mattress for another few months. Not recommended for side sleepers.
Purchased in June 2020 for A$1,100.00.
I really wish I could review the actual mattress but 6 days since ordering and it hasn't arrived, not in a remote area so the guaranteed time frame is false.
Purchased in June 2020.
Mattress doesn’t suit me but can’t fault the service
I researched a lot and was excited to purchase a Koala.. Aussie made is huge for me.
I drive a lot for work and get a sore back so wanted something firm which is what the reviews say.. unfortunately for me it was too soft. Way to soft, I roll into the middle of my side.
Koala did send me a topper to try but unfortunately it didnt work.
I wish I’d got the couches or sofa bed instead as it was either mattress Or couches but couldn’t afford both.
This mattress will either be returned or go to the spare room ...And I’ll be back to the drawing board for a new mattress.
Can not fault customer service.
Purchased in April 2020 for A$900.00.
Read lots of reviews before purchasing this mattress but unfortunately these have not matched our experience. Our mattress has developed large people sized dints where we sleep that make moving in bed very difficult. My partner and I have also developed back and hip issues since getting this mattress that we've never had before. It has lead to us sleeping in our spare room more often than not because when we sleep in the koala bed we wake up in pain. We've had the mattress for about 18 months and we are already going to have to replace it, which is not something we can easily afford to do. I feel very let down by this experience.
Purchased in November 2018 for A$1,200.00.
Avoid at all costs
We had our first koala for around 11 months,. There was deep sagging body prints up to 11mm and woke up with headaches, and feeling like we had been hit by a truck. After arguing with koala to get a warranty replacement and yet nearly 12 months later we have the same issues and severe back pain. The koala has been sent to the tip and we couldnt wait to see the back of it.
We have just switched to a A H Beard mattress which was by far the best thing we have done..... Finally a decent sleep.
Purchased in February 2018.
Brought it 11 months ago, deeply regret it
Bought this 11 months ago and while the whole experience started well, I now have to throw it out. The mattress loses its shape and gets deep body shaped holes in it. It has to be turned constantly. I would expect this from a cheap, foam mattress. Highly regret buying it and want to warn others from falling into the same trap
I purchased this mattress in April 2019 for use in our spare room so it has been used only a handful of times in the last year for guests.
I have recently had to start sleeping on it full time and it is the worst mattress I have ever slept on. I have developed really bad back and neck pain (no pre-existing issues) and I wake constantly during the night due to discomfort. I have been sleeping on it for a month now with no improvement.
The mattress feels really uneven - like it slants in and also down. Does not feel like my body is lying flat at all. It also feels very hard.
This is really disappointing as I cannot afford to replace it and living with a lot of discomfort.
Purchased in April 2019 for A$900.00.
Only buy it if you love a very firm mattress
It’s as firm as the day we got it, however it is absolutely rock hard and if you’re not someone who likes the firmest mattress available, I would avoid it
Uncomfortable Mattress... Worse Customer Service!
We ordered a mattress from Koala - it was like sleeping on a piece of foam. We gave it the 100 days to see if we could wear it in and give it the benefit of the doubt, however we decided to return this. The return process was Horrendous. Still actually waiting on our return over a month later. Emails take approximately 7 days to respond to. They promise they will have a solution by a certain date and that date passes and hear nothing, not even an email or phone call. Will not recommend or ever, ever purchase from them again. Poor product but worst customer service I have received.
Purchased in January 2020.
Very firm, we shouldn't have changed
We needed a new bed and all the Koala reviews were great, however the base is a delight and was really easy to assemble but the mattress has hurt my neck and has been awful to sleep on. I have never had prior neck or back issues but have had the bed for 5 weeks and have been to the chiro twice. It is very firm and like lying on a towel placed on medium grade carpet.
Base is a winner, mattress- keep your old one. Would not recommend.
Also when I left a review on the Koala website they only posted the 5 star review for the bed base and did not post the 2 star review for the mattress, so do not be fooled by all the websites positive reviews.
Seems to get harder over time
We decided to try this out given the generous 120 day return policy and I was fine with the firmness in the beginning, however for the last month or so I have woken up feeling like I have slept on a plank of wood with a sore back and neck. I feel like it is getting firmer over time. Wishing i had sent back after the trial period
Purchased in February 2020 for A$1,000.00.
Terrible- so uncomfortable!
I purchased this bed a couple of months ago and it is extremely uncomfortable. I wake up with a sore back and sore hips every morning. I have had no preexisting back problems, am young and fit. The mattress is far too firm for my liking. I have given it time to see if I adjust, but it’s getting worse. I think I will return it- sadly everyone else’s positive reviews haven’t been the same for me.
Purchased in April 2020 for A$1,000.00.
Questions & Answers
Frequently Asked Questions about Koala Mattress
Do I need to turn or rotate my Koala Mattress?
Like any mattress, it is important that you rotate the Koala Mattress from head to foot on a regular basis throughout its life to help create more even settling of the comfort layers and dispersal of weight throughout the entire product.
This is especially important within the first few months of use. The Koala Mattress has been designed so you don’t need to flip or turn it over as part of regular maintenance.
Is there a weight limit to using a Koala Mattress?
The mattress has been tested with several weighted dummies, up to 240 kg (530 lbs), and is suitable for most, if not all body types.
Why do I feel hot when using a Koala Mattress?
A foam-based mattress warms up more in comparison to conventional, spring-based mattresses after some use. Koala recommends changing the fabric type of your bed sheet or fitted sheet if you feel warm.
Do I need a bed base with a Koala Mattress?
A Koala Mattress works with any bed base type, including slat and ensemble bases. Koala recommends that you do not use your mattress directly on the floor for hygienic reasons.
Latest Consumer Questions
Do these mattresses limit transfer of movement. My Partner has restless leg syndrome and I am looking for a product that will limit how much of the movement I feel On the other side.
We have had the Koala mattress for a month and have just noticed mould growing underneath. We have spot cleaned the cover and the mattress. Do you think the mould will have penetrated into the mattress? i.e. is it beyond repair?
Hi! This has just happened to us too! We have the koala base and mattress and noticed an odd smell. Pulled the mattress off and the base is mouldy and the mattress cover mouldy too. Luckily not through to the inner foam but it could be there and just not visible to naked eye. Shocking! Never happened with our previous mattress (springs) and base (slats), so I'm thinking it's a design fault - not enough air flow.
I’ve noticed a similar issue. Have spot cleaned my mattress and also doesn’t seem too entrenched, but having only had this mattress for 5 months, not feeling great about this development!
Can I use electric blanket on it ?
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