Reviewer Photos & Videos
Sagging and body shaped indents within one year
We've had our Koala mattress for 18 months now and it was a complete waste of money. Within 12 months the mattress was significantly compacted with two large (body shaped) indentations over 3cm deep, even though we rotated the mattress every three months. After speaking with our friends who bought their mattress six months before us and finding they were having exactly the same problem (even though they are much lighter than us), we are now claiming for a replacement under warranty. Nonetheless we are very concerned about the amount of money we...spent on a mattress that lasted less than one year and are worried the replacement will only last a year too, putting us in exactly the same position. Don't waste your time and money on a Koala mattress.
Sleep through the night
Heard about Koala mattresses from a couple of friends but was still a bit dubious about it, still decided to get it as they have up to 120 nights return. 1st couple of weeks didn't notice any difference, but now have had it for about a month and am now sleeping through the night (been years since this happened, would usually wake 2 or 3 times because I was uncomfortable) and falling asleep in a reasonable amount of time regularly (previously has taken hours to get to sleep tossing and turning). They delivered in the time frame they said they would, and the hole process was hassle free.
Purchased in June 2020.
Weigh under 85kg? Koala=terrible mattress for you
Average Aus male = 85kg / average aus female = 71kg. The Koala mattress firmness is designed for the ‘average Australian’. If you weigh under the average, you will experience pain. Mattress Returned after 5 nights sleep.
Purchased in July 2020 for A$1,000.00.
Not a bad choice for a mattress
the mattress arrived on time as promised. it did prove to be to firm for my Wife and I. after a week we informed Koala, who immediately offered help and send out a soft mattress topper. it arrived in a few days and fixed the issue for us.
The mattress seems well made and we now find it very comfortable and do get a good night's sleep.
High quality and worth the price
Bought a koala mattress queen recommended by two of our friends who have them and are convinced! We couldn’t be so happy and we waited a bit to get a single one for our daughter as it’s a bit pricey! But worth it!! My daughter is so happy to get this mattress and to be sponsoring a real koala as well; which is a real thing especially now..thanks Very much!
Wasn't sure at first
So we needed to replace a mattress that was out of shape and around 8 years old. Our previous mattress was around $1500 at time of purchase, springs, latex top. We wanted something that had minimal partner disturbance and that was firm enough for me, and soft enough for my wife. We asked around and were tempted by the money-back guarantee and the price of the Koala mattress. Ordered and it came shortly after. First few nights we really weren't sure. It's a completely different feeling than we were used to. However, we find we are sleeping bette...r and waking better. Used to have sore backs when we woke, or sore hips. Now, it is better. It doesn't fit our base quite as well as the old mattress, and it doesn't have that feeling of luxury we were used to. But overall it gives us a better sleep and better support. Recommend.
Purchased in March 2020 for A$600.00.
Mattress is too short. Based upon Measurements on website. Was told there were laser cut issues. Koala said they would replace Mattress but can’t guarantee new one would be correct sizing either. Also not better then an average mattress.
My partner and I purchased a king size koala mattress just under 2 years ago and i am sorry to say but the quality is absolutely terrible.
Not only is there a massive dent in the mattress that wont rebound like Koals horrible customer service team think happens magically, it is the most uncomfortable mattress i have ever used and now my physiotherapist has told me that the mattress is to blame for my bad back.
The mattress is only good for a year.
Purchased in June 2018 for A$1,200.00.
- Verified purchase
Sagging after a year.
I have a koala mattress. We got it last year. It’s got two sagging outlines of my husband and I even with rotation. Beginning to feel aches and pains and can’t sleep on sides sometimes because my body gets pins and needles. And I am 18 weeks pregnant so it’s hard not to sleep on my side.
I’m shattered because we don’t have a lot of money to just replace the mattress.
Purchased in January 2019.
When I first got the mattress there wasn’t much difference , I was still waking up with a sore back and neck. I’m happy to say that has changed tho ...I’m waking up feeling very refreshed every day, someone did tell me to wait a week or two for the mattress to settle and I didn’t believe them ...they were right !
Purchased in May 2020 at On line .... for A$1,950.00.
Starts off good and then leads you into a false sense of security
So initially I was using a ZZZ mattress with pocket springs and found that wasn't supportive enough so read up on Koala and decided to give it a go...
Started off good but then a few months later I started to notice that I was waking up sore all over and especially my lower back.. less then 8 months of use with an average frame I would expect the bed to not make me feel worse!
Purchased in October 2019 at Koala for A$800.00.
Loving the Koala mattress
Had the mattress for around 6 months now found it great and helped with niggling problems with the small of my back.
My wife finds it a bit hard though and has added mattress toppers on her side.
Purchased in October 2019.
Why didn't I buy this earlier
This mattress is so comfy! I no longer wake up feel stiff or sore. It takes a week for the mattress to settle & your body to realign but it is worth it. Add in the pillow & you will feel amazing in the morning.
Purchased in May 2020.
- Verified purchase
Please don’t do it !
This mattress won’t last ! I started having issues with my back after about 6 months into having this mattress. It wasn’t until recently that I realised the cause is from the saggy mattress.
Just over 12 months in and the sag was obvious. It feels like The peak on a roof if you were to lay in the middle. As soon as you roll slightly to a side, you roll to the end of the bed.
To the naked eye, this is not so obvious unfortunately. It’s very noticeable once you lay on the bed which makes dealing with warranty very difficult.
Purchased in January 2018 for A$1,150.00.
Love my mattress and easy to order
I have given my mattress 3 months to write a review and can say that it is great value for money. It has very little transferred bounce and is sooo cozy.
It smelt a little when unveiling from the plastic but that went away once aired out.
Really cant complain about this product
Purchased in January 2020.
Purchased not long ago & selected same day delivery. Stated to unpack within 2 months of manufactured date but had only few days left on product I received. I like to mentally prepare myself before change but this didn't allow me enough time. Unpacked the following morning before leaving for work to allow enough time to fully expand. Not the best mattress to sit on but very comfy to sleep on.
It’s Great initially then it sucks
The product is amazing for first few months and then things started to go downhill. First I thought a little change in firmness is fine but as time kept passing now I have more back pain and it has changed shape.
Purchased for A$1,000.00.
Perfect so far (1 month) Hope the sagging issues in other reviews dont happer over time!
The customer service - 5/5. It's a comfortable mattress, the back/neck issues seem to have stayed albeit not gone worse,too early I suppose.
Durability comes with time hope other reviews are wrong
Purchased in January 2020 for A$950.00.
Amazing mattress, fast and friendly service
Great mattress when you get use to it!
No sagging noticed
Easy hassle free delivery with updates!
Honestly makes it easier to buy with the trial instead of wasting time checking stores all day!
Purchased in October 2019 for A$800.00.
Good company, disappointing product
I wanted to love the koala mattress, but this was not the case for us. My husband and I got our mattress in sept 2017, and we had a good experience with it for the first 6ish months. After this point I could feel a ridge in the middle of the mattress, and on closer inspection there were actually 2 solid areas of sag down the mattress, with the ridge in the middle between where we would usually lay. I quickly got on to Koala about this, and realised I could get a return and replacement for free. We had that mattress about 18 months. The customer...service at Koala were good; they were prompt and organised everything quickly. I was happy with this and hoped I had just been one of the unlucky ones, but it meant I was keeping a closer eye on the quality of the next mattress. I noticed within a few months there were awful horizontal-striped yellow lines stained all the way down the mattress, which I again contacted Koala about and they sent a new mattress protector to replace it with. When I tried to apply the new protector the zip failed and I was unable to use it. So it sat in the cupboard and I put the old yellowed one back on. After just over a year of using this mattress I again started to notice a slight sag and kept an eye on it, and started to investigate other mattress brands around instead. My husband started to get a sore back and the quality of our sleep was getting worse so we bought a new mattress from a different company and have been really happy with this one. I reported the sag again to Koala, and we got it replaced for free again, and had the new (3rd) mattress sitting in the box unopened in the spare room. I do not recommend Koala mattresses as I had 2 that did not live up to the expectation the company promises, and I would rather not muck around getting mattresses replaced annually for sagging.
Purchased in September 2017 for A$1,050.00.
Questions & Answers
Frequently Asked Questions about Koala Mattress
Do I need to turn or rotate my Koala Mattress?
Like any mattress, it is important that you rotate the Koala Mattress from head to foot on a regular basis throughout its life to help create more even settling of the comfort layers and dispersal of weight throughout the entire product.
This is especially important within the first few months of use. The Koala Mattress has been designed so you don’t need to flip or turn it over as part of regular maintenance.
Is there a weight limit to using a Koala Mattress?
The mattress has been tested with several weighted dummies, up to 240 kg (530 lbs), and is suitable for most, if not all body types.
Why do I feel hot when using a Koala Mattress?
A foam-based mattress warms up more in comparison to conventional, spring-based mattresses after some use. Koala recommends changing the fabric type of your bed sheet or fitted sheet if you feel warm.
Do I need a bed base with a Koala Mattress?
A Koala Mattress works with any bed base type, including slat and ensemble bases. Koala recommends that you do not use your mattress directly on the floor for hygienic reasons.
Latest Consumer Questions
Do these mattresses limit transfer of movement. My Partner has restless leg syndrome and I am looking for a product that will limit how much of the movement I feel On the other side.
We have had the Koala mattress for a month and have just noticed mould growing underneath. We have spot cleaned the cover and the mattress. Do you think the mould will have penetrated into the mattress? i.e. is it beyond repair?
Hi! This has just happened to us too! We have the koala base and mattress and noticed an odd smell. Pulled the mattress off and the base is mouldy and the mattress cover mouldy too. Luckily not through to the inner foam but it could be there and just not visible to naked eye. Shocking! Never happened with our previous mattress (springs) and base (slats), so I'm thinking it's a design fault - not enough air flow.
I’ve noticed a similar issue. Have spot cleaned my mattress and also doesn’t seem too entrenched, but having only had this mattress for 5 months, not feeling great about this development!
Can I use electric blanket on it ?
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