Comfortable and quick delivery
We purchased the Koala Queen mattress in December and we have thought it to be super comfortable. We were impressed by the fast delivery, one day after purchasing online, it was delivered right to our front door!
Very disappointed with the "delivery promise", It didn't even arrive at all, and the survey person called twice about the delivery that never happened. Had to CANCEL my order and process my refund. No questions asked.
Quality product, excellent customer service
I have a bad back and after trying few mattresses we decided to give Koala a try. We bought the mattress, bed and pillow combo. After 3 months of use I can confidently say that it has supported my back and posture every night and my back does not feel sore when I wake up.
Unfortunately we had to return the bed base as the mattress would slide on it but the process was very simple and smooth and we got refunded with no questions asked.
We are extremely happy with the mattress and pillows.
best sleep in years
I use a CPAP machine to help me sleep plus I have a sore back. I have multiple health issue and am 78 years old. The first night on my koala mattress I had the best sleep I have had in years. I usually wake several times a night and have difficulty going back to sleep. Since my purchase of a koala mattress my sleep patterns have improved 100% and my back pain has reduced
Purchased for $750.00.
Takes a few days, but worth the effort.
We have been buying expensive "high quality" mattresses every 3-4 years for the last 20 years, and have always suffered from sore backs in the morning. Then the wife and I looked into Koala mattresses, liked what we read, and thought we'd give it a go. After all, they cost a third to a quarter of other mattresses, so it couldn't hurt.
Delivery was quick. We were VERY surprised at how light the Koala King-size was. No more killing ourselves trying to change sheets!
Now...the mattress does take a few days to get used to, and the instructions say exactly that. The first few nights, it felt like I was sleeping on a slab of concrete, (which is surprising seeing how light it is). But after 4-5 nights, we were both sleeping soundly, and waking up without the typical sore back!
The mattress doesn't rock you about when your partner moves, it is light but firm, and doesn't kill your back. Oh, and WAY cheaper than other mattresses!
Will be buying the singles for our kids, without a doubt.
Purchased for $1,150.00.
yellow stains within the first two weeks.
I love the firmness of the mattress and have been having a good sleep on it. BUT within the first two weeks, yellow stains formed around myself and my partner. I have taken the cover off and soaked it but they are still visible. The yellow has also gone onto the foam mattress which is hard to clean. Regret not putting a mattress protector on but as per their website it says not to. I have now lodged a warranty request on koalas website after reading that others have had the same issue.
Best mattress I've ever slept on
Firm and comfortable mattress. Probably firmer than I'm used to but this is actually better. No partner disturbance. Everything about this product is great from the delivery / packaging / quality.
Will buy again in future.
Purchased for $800.00.
Feels Good but Not Brilliant
We ordered and received our Mattress in October. The order and delivery process was easy. It took us a month to start using it. It feels great to sit on the bed and to lay down but unfortunately I'm waking up with a sore lower back. I went away and slept on different beds and the pain went away. So I know for sure it is the mattress as it came back as soon as I returned to my own bed. Now I'm going to have to buy a pillow topper and see if that helps as I don't want to purchase a whole new mattress.
Purchased for $1,100.00.
service to be trusted
we bought this mattress from the time we ordered to delivery and even after delivery was true to their word the service was fast, friendly , and professional so all this on top of an amazing product comfort and the surprise we got when we opened our box was 5 star service.
Koala are very fast at deliverying their product but i just sleep soo hot in this mattress. I should have sent it back before the end of the trial. Just be careful purchasing this mattress if your a hot sleeper.
Very good so far
Although I have only had the mattress for a fairly short time I can feel that I am getting a better sleep already. The mattress retains it's shape. I am satisfied with it
Purchased for $950.00.
Fantastic in every way
The mattress is very comfortable, my husband and I are sleeping better now than we have in years! I no longer feel his restless legs and no longer feels me tossing all night because of it. It initially feels so soft and luxurious then when I lay down it is supportive and so comfortable. Very happy with my choice to go with Koala.
Bought this mattress after reading all the positive reviews. I could only sleep on it for 4 nights before going back to my old mattress. I am small framed so found the koala mattress to be way too firm and woke up with aches and pains. The smell of the mattress is also quite strong and gave me headaches after sleeping on it. The mattress would probably be ok for a heavier larger person but for me did not work at all.
Best mattress ever no more neck pain
Best mattress I have owned.
No more neck pain.
First slept on a Koala mattress in and air b n b.
The owner of the house is a chiropractor that convinced me to buy my first Koala.
I recently purchased my second Koala mattress.
They are brilliant!
Very supportive and comfortable.
MATTRESS KEEPS SAGGING/DIPPING
Purchased one year ago, received quickly, 6 months it had a sag/dip “this isn’t something normal and is something we would like to correct for you”. This was replaced with no issues. Six and a half months having the replacement the same thing has happened! I don’t want to be getting replacements every 6 months.
Like a good relationship
My Koala mattress was extremely easy to order, quick to arrive and exceptionally comfortable to sleep on. The mattress itself has a lot of the traits you look for in an ongoing relationship: firm support, attractive looks, easy to be with and always around when needed. It was great to know that we were also sponsoring a koala - that was a thoughtful touch.
Wished I had bought one sooner!
This mattress is incredible! I ordered it at 12.30pm arrived at 2.30pm on the SAME day! Not only has my back pain disappeared but I also sleep alot cooler and according to my sleep monitor on my fitness watch I'm getting DOUBLE the amount of deep sleep that I normally get! Koala is such a consumer friendly company. Pillows arriving tomorrow!
Purchased for $950.00.
Grant a pardon
Great Mattress - Koala
I recently purchased a Koala Mattress. It is very supportive for my bad back and firm but most comfortable. It keeps its shape and I don't feel my wife move if she does during the night. It has been easy to sleep on during these hot nights and it is very reasonably priced for the quality of it. It was delivered quickly and efficiently and there is a 120 return policy. Quite amazing really - but I won't be using it as my and I are very please with the mattress
Purchased for $900.00.
Good for the first 18 months... Then... disaster
We loved our mattress for the first year.. Then it started to sag.... (see pictures). I have tried to lodge a warranty claim with Koala, but it seems to take forever.
Be warned..... This pictures show the final outcom...
Was great at first but having some issues
We really loved the mattress when it first came! However it seems there's a problem with ours as it also went yellow and sagged slightly in a certain spot. It seems to be a constant on and off issue though?
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Questions & Answers
Frequently Asked Questions about Koala Mattress
Do I need to turn or rotate my Koala Mattress?
As it is polyurethane foam-based, Koala mattresses disperses weight evenly. Unlike spring-based mattresses, you do not need to routinely turn or rotate your mattress.
Is there a weight limit to using a Koala Mattress?
The mattress has been tested with several weighted dummies, up to 240 kg (530 lbs), and is suitable for most, if not all body types.
Why do I feel hot when using a Koala Mattress?
A foam-based mattress warms up more in comparison to conventional, spring-based mattresses after some use. Koala recommends changing the fabric type of your bed sheet or fitted sheet if you feel warm.
Do I need a bed base with a Koala Mattress?
A Koala Mattress works with any bed base type, including slat and ensemble bases. Koala recommends that you do not use your mattress directly on the floor for hygienic reasons.