Amazing service! Amazing product!
This company has amazing service. It's fast, it's reliable and they so what they say they do. The product itself is of extremely high quality. What I love the most is that they are thinking outside the square. This product does need any tools to put together and it took us less than ten minutes to assemble.
Purchased in June 2019.
Not what I was expecting
The main cushion didn't expand. We got a new one under warranty and that didn't expand either. The ottoman cushion is lush and plump and made from the same materials as the couch cushion. Unfortunately due to the couch cushion not expanding the ottoman puts your legs up higher making for a less than satisfactory experience.
The customer service was good however there were two occasions of mis communication between Koala and the delivery company.
Overall I think the sofa is good if you can get a cushion that expands properly but if not it loo...ks a little dreary and worn with the crinkles in the fabric. I would really love to receive a cushion that hasn't been vacuum sealed and see whether this is the problem. We are going to give it another few weeks and if there is no improvement we will be returning within the 120 day period. It really sucks because we the love style.
Purchased in May 2019 for $1,650.00.
Not like what I have imagined
When I received the 1st sofa Koala, there were some damage. I had an assumption that what I got was the "used" one (someone must have returned it cause of something). Then I spoke to the CS and they were helpful, polite and I got a quick responses! and I could return the product with no drama! Very happy! Then I got the second one delivered. I thought I could assemble the sofa all by myself from what I have seen from the video. However, it was different than what I expected. To assemble the sofa was not as a quick as it was said or showed.
The sofa itself is very comfortable.
Purchased in May 2019 for $1.25.
Middle seat a bit like riding a horse!
We purchased 2 of the 3 seater sofas shortly after their release - a risk since we are in regional Tas and easy return is not an option. However, having a sofa delivered to our door and easily carried inside in pieces through our pokey 1870s property was a MAJOR plus. This was around 8 months ago (purchased in May 18, unpacked and set up in our new home in Oct 18).
Like others, we had a few issues with piecing the sofas together owing to welding being a few mms out and velcro fasteners being in the wrong place. No biggie. The size of the sofa...and depth of the seat are good for our average heights. However, from the outset, the middle seat on top of the join in the metal box frame is easily felt through the cushion, and this is getting worse over time even though we only use the sofas on weekends. Anyone in the middle seat is inclined to tip to either side, or sit astride the metal bar! Conversely, with a little bit of habitual lounging, the sweet spots in the corner have rapidly been permanently compressed. I would have thought that the foam quality would have been better given Koala is also a mattress manufacturer. Sitting barefeet on the sofa is unpleasant for those of us with rough heels as your skin catches on the polyester fabric, in that way that makes your teeth grate! So... they'll do for now, but we wouldn't buy a Koala sofa again.
Purchased in May 2018 for $1,250.00.
- Verified purchase
Great if you need to relocate the sofa often, not so great otherwise
Firstly, the service from Koala - OUTSTANDING. Unbelievable delivery time of only 4 hours from time of order submission. And the ability to return the sofa after 120 days is frankly a great business model to build customer trust and loyalty.
Now, to the sofa itself .... a mixed bag. The one piece seat cushion is great for lying on (especially with 1.9m available internal seat width!), but sitting on the cushion on the other hand will result in a collapse to the right or left edge if sitting at either end of the sofa. Comfort is OK, but we felt...was softer than desired (having said that's personal preference). The ability to disassemble and reassemble the sofa (no way it's 4mins as advertised!!!) gives great flexibility to home residents needing to relocate regularly without needing a removalist. So this is a plus, but for us home owners who don't need to relocate the sofa regularly, this is not a benefit for us. Most disappointing is the quality of the cushion "tightness" - the seat cushion's sidewall in particular is almost poorly shaped, with the sides having misformed profiles. This is biggest contributor to the sofa feeling not premium at all. A an equivalent sized but "fixed" sofa at a lot of furniture shops we visited prior, generally feel more premium than this Koala sofa that cost at least 20% more. So we're in the process of returning the sofa - once again, outstanding service from Koala (they insisted we hold on to it for at least 2 weeks so they could garner our feedback. Excellent business model - will not hesitate to try another product from Koala.
Purchased in April 2019 for $1,150.00.
Looks great but 6 months in sags and uncomfortable
Delivery was fast, and assembly really easy as promised. The sofa looks great, though a few months in became quite uncomfortable and has since sagged significantly so much that I avoid sitting on it for long. Would recommend as a spare sofa but it is not durable enough to be used every day.
Purchased in August 2018 for $1,000.00.
Perfect for me - widowed and needing furniture.
Very comfy and love how it suits me with short legs - haven't had time yet to try a nap on it but suspect it will be very comfy. Would recommend it highly to anyone with apartments/units and only a few people living in such accommodation.
Purchased in May 2019 for $1,500.00.
1 year on it sags
The ordering & assembly process was excellent. Couch looks great however base could be thicker/firmer. Definite sag on the side frequented by my teenage son. The double sided tape holding back of sofa has lifted off and doesn’t stick properly. We also got a cat since purchasing, who destroyed the fabric with one scratch. Reason for buying was the washable fabric, but does not hold up to an occasional cat scratch, and is somewhat pilling where we sit. Love the company but think some elements of the sofa need to be better quality to withstand normal family use. I hope newer versions will improve.
Purchased in April 2018 at Koala for $1,000.00.
We are very happy with our sofa. It got delivered very quickly. It was so easy to put together. We love the fact that every part of its coverings can be washed. The price was very reasonable. Love the one seat cushion, it is very comfortable. Also love the fact that endangered species are being supported with the purchase.
Purchased in April 2019 at Koala for $1,550.00.
Excellent product for a lean lifestyle!
Excellent sofa, no-frills comfortable, good value for money, if you want a lean home. I shopped around to buy a sofa in Hobart. A comparable sofa price was higher and required at least 3 weeks to deliver. Koala's sofa was cheaper and delivery was just four days from the mainland.
Purchased in March 2019.
Nice couch, but would not purchase again.
I purchased the couch because it looked amazing online and I had read lots of great reviews. The transaction and delivery process were second to none. I couldn't believe how easy it was. When I got the sofa, I found it easy to assemble by myself. It took longer because I was doing it solo. It is very comfortable when you sit on either side, but I can feel the metal bar when sitting in the middle. After having it for about 8 months, though, I am looking at buying a different couch to replace it. The fabric is prone to pulls and fabric balls and ...is definitely not suitable for pets. The loose weave of the fabric makes it very difficult to vacuum pet hair. The other day, I spent 2 hours cleaning it, trying to get the hair out with a vac and using a fabric shaver to get rid of all the fabric balls. When I have spoken to Koala about ways to battle this, they suggested I cover the entire couch with blankets or sheets. I do this normally, but it takes away from the look of the couch. I think the Koala couch would be best used as an occasional couch, not one in a frequently used living area.
Purchased in July 2018 for $1,000.00.
They said it was the most nappable sofa. They weren’t lying.
The Koala Sofa is the most comfortable couch I’ve ever owned, sitting on it is a joy and I would buy it again in a heartbeat.
I live in a regional area so although Koala’s 4 hour delivery window didn’t apply to me, it was still delivered within a few days of ordering, which is incredible compared to the 6-8 weeks one would usually wait for furniture delivery.
Assembly is easy, it took about 10 minutes for me and my housemate to assemble. You’re provided with a large, easy-to-follow diagram. They even threw in a little plushie turtle who now sits on the corner of the sofa to remind us about the great work they do to preserve natural habitats of wild animals. We’ve named him Herman.
Purchased in February 2019.
- Verified purchase
Loving the new sofa
Koala has definitely got the right idea with their sofa and ottoman - one of the most appealing things to me was that it was modular and could easily be transported up stairs if required. We don't have stairs yet, but are looking at moving and not sure what we'll be moving into, and anything that makes furniture moving easier is a win in my mind.
Second great thing about the couch was comfort - it is really comfortable, save for occasionally near the middle of the sofa you can feel the metal frame, but that's really a result of the fact that ...the base of the sofa splits in two, so understandable. I'm around 6 foot and can lie (very) comfortably on it, which compares well to a lot of other sofas that seem to be just a little too short. Loving the flexibility of the ottoman too. Third, it looks like something nearly twice the price. Very nice finish, very stylish. Ordering and delivery were fine, no issues although delivery out of Sydney metro was a little slower than I hoped. No 4-hour delivery. Some minor gripes: - the ottoman doesn't seem to be made of the same super-comfy foam that the main cushion is made of, it's a lot firmer. Makes for a better seat, but it's not as comfortable when lying with head/shoulders on the sofa and hips/legs on the ottoman or vice-versa. Fine for resting legs while sitting though. - The fabric threads aren't tightly woven and catch on things and pull out far too easily - our 2-year old son was innocently driving his toy motorbike around the sofa for a few minutes before I realised he'd pulled about a dozen threads out into little loops, just a couple of days after we put it together. While it's sort-of fixed for the time being, I've just noticed another thread pulled out already and I'm scared it's going to happen again next time my keyring or watch strap or glasses or.... you get the point. This is probably the biggest problem with it and my biggest annoyance.
Purchased in December 2018 for $1,317.00.
I’ve tried every couch in Melbourne
Have literally fallen asleep on this couch twice! I love that the cushions and covers are removable. So much more supportive for my back and comfy at the same time than all the other sofas I’ve tried and some for triple the price. The ottoman makes the whole configuration so flexible.
Purchased in March 2019 for $1,500.00.
Questions & Answers
I live in Canberra and therefore can't return this if I buy it and don't like it - a huge risk if it's no good, or there's something wrong. If I get this and there's something wrong (like the reviews with misdelivered components) do I have to pay to return the wrong bits? Or is it like the comfort return, if you're not in Sydney/Brisbane/Melbourne it's purchase at your own risk?
If you end up returning because the item doesn't suit, you are absolutely able to return it for a full refund within the 120 nights.
However, due to your location, you would need to either drop it off to our Sydney warehouse or arrange for a courier to deliver it at your own expense.
If we made a mistake and sent you the wrong part or if anything was wrong with the order we would absolutely rectify this right away and you wouldn't be charged anything in terms of return postage or delivery fees etc.
I hope this helps!
Thanks, that's the main thing that's putting me off buying it - it would cost $400 or so to return it by courier if we don't like it, so the no questions asked return policy isn't as much of a selling point for us a few hours down the highway
I am interested in buying a Sofa and Ottoman but just a bit hesitant with the fabric. (Polyester) I am in Far North Queensland and a bit worried it could be too hot to sit on. Also, is the seating bit very soft? It looks like in the photos? It would be great if somebody could give me some feedback on those aspects. Thank you
I haven't found the cloth too hot so far, but NQ summers are extreme, so I'm not sure how it would fair. In SE Qld it's fine.
The mattress is firmer than it looks and softens over time. The only downside is that when it softens in one area, you can't just flip or swivel the mattress/seat pad due to where the zip is. You have to also take it out of its cover and flip it around. Mine has a firm spot in the centre over the bar as no one sits there which means there will be uneven wear over time.
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