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Kogan Mobile Broadband
Low prices for low quality connection
Can't make Internet calls (e.g. with Whatsapp/Signal using this service), in Canberra (metropolitan area). Google pages take a long time to load, let alone the web pages themselves. Sometimes Internet times out. Pointless bulk buying their mobile data for a cheap price if it doesn't work. If you have the slightest concern that you won't have good reception/have brick walls/ only a semi-decent connection with a different provider, do yourself a favour and assume Kogan won't cut it.
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Zero Customer Service Available
I've been trying to update my credit card details for the past week with no luck. Tried calling over 3 days and have sat on hold for over an hour each day, no luck. Emailed them numerous times, no response. Now I get an email saying that they may disconnect my service! Why they don't allow you to update your details online is insane!!!
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Hi, thank you for letting us know about your experience.
We are sorry that there has been a delay in your resolution being provided. Our Help Desk staff are working hard to resolve this case for you. ...
Read more While we appreciate that you have already reached out to our Kogan Internet Support Team, in order to have this resolved it is best for you to continue to discuss this issue with them directly by calling 1300 010 400.
Internet speeds slow.. But awesome customer service
Got the gold nbn100 unlimited deal.. was unable to get speeds over 30mbps the first 3 weeks
Called every week and customer service was awesome they did their best to help over the next few weeks, even sent out their free modem to double check.. nothing worked and kogan then charged me 2 months worth of service only after 3.5 weeks?? they disconnected due to non payment and promised they'd do their best to get me the service, but only after I paid for a premium service that I did not get.
Guys over the phone were awesome and did their best, but even they knew they could only do so much. Kogan run off the Vodafone network, so if you're in an area where Vodafone is bad, then chances are Kogan won't work for you either.
- Value for Money
- Customer Service
- Incentivised Review No
Hi, thank you for letting us know about your experience.
We are sorry that you are disappointed with the product and service you ordered from us. We take the timeliness and quality of our Customer Se...
Read morervice and products very seriously and your feedback has been passed onto the relevant team for investigation.Questions & Answers
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Hi there,
Thank you for your review and for getting in touch. ...
Read more We're sorry to hear that you've had a difficult experience with your mobile broadband service but we'd like to help you out! The best way to reach our Support Team is to call 1300 010 400. The Kogan Internet Customer Care team are available from 8am to 8pm, 7 days a week.