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Kogan Mobile

Kogan Mobile Questions & Answers

2.8 from 1,299 reviews · View Statistics

272 questions from our users

Nak C.

Nak C.asked

Hi. If I use the number that comes with the sim card from Kogan, am I regard as "New Customer"? Can I use the voucher that says "New Customer Only"? I was told that I have to port an existing number from another carrier to be regarded as a new customer.

1 answer
mark almond
mark almond

Forget kogan go with Aldi

Jodie D

Jodie Dasked

I’m still waiting on my voucher code for 3 weeks now. Funds have been deducted out of my account but still no code has been sent. Have submitted enquires numerous times, since there is no contact number. I’m very frustrated as this is for my young daughters phone. I would like to know how I get a refund as I will not be using Kogan again as it is too difficult to get issues resolved in a adequate time frame.

No answers
cbuenc

cbuencasked

I just received the sms from kogan with the one-time code to port my number from another provider. Is there an expiry for this code? Can I wait until the end of the month to complete the porting?

1 answer
Jo H
Jo H

tbh I wouldn't have started the porting process until you were ready to follow through. I waited to activate my SIM until I was ready (and they gave me a month and a half to use the voucher). Why do you need to wait until the end of the month?

Kittymel

Kittymelasked

I have a Vodafone Sim will my Kogan E voucher work with this Sim
Thankyou

No answers
Colin

Colinasked

What has happened to the Kogan mobile service at Bargara in Qld. I have a continuing plan that does'nt lapse until 4/24 but I have a notice on my phone "NO SERVICE" Service network (KOGAN) UNAVAILABLE

1 answer
NIR
NIR

Yup that's what happen after sometimes

Bec J.

Bec J.asked

how hard is it to change providers?

No answers
JK007

JK007asked

Does Kogan Mobile provide WiFi Call option?

No answers
AJC

AJCasked

I am unable to call 13 xxx numbers. Is there a way I can change this ??

No answers
PlsExplain

PlsExplainasked

Why does Kogan charge me $1 on top of the monthly pre-paid mobile charge? It does this when I register my bank details to process payment, and will charge a $1 extra every time I register new bank details for auto-recharge. That extra charge is unnecessary as we are already paying you for the pre-paid amount. Please explain..

No answers
Smithy

Smithyasked

Having major trouble with Kogan Mobile plan, we have been on the phone many times trying to sort it out. The money (payment) was taken out of bank account on the 8th July for Douglas Haig for 365 Small Mobile Plan. Douglas has not been able to get the voucher code because of new email problems. Can you Help Please. We have been advised to get a Kogan mobile JP stat dec but I do not know how to get this, please PLLEASE HELP

1 answer
I.P. Daily
I.P. Daily

Pity you have not contacted them directly

Jimi W.

Jimi W.asked

hi just wanted to know if you Samsung galaxy note 9 is unlock to optus or just kogan sim

2 answers
wwmzd
wwmzd

Hi Jimi,
I buy unlocked phones so that any sim will work

I.P. Daily
I.P. Daily

Why not simply contact them for an immediate response ?

Sumaisha P.

Sumaisha P.asked

How are the iPhones from kogan? deals seem pretty good and affordable compared to other stores

1 answer
Nure A.
Nure A.

You can buy it at good price. It will probably come with standard manufacturer warranty as long as there is no contract.

Vinh

Vinhasked

I'm kogan customer mobile number 0416000716, I want to recharge but don't know when my plan due???

No answers
Kareen

Kareenasked

I can't get call waiting to work even though it is activated on my phone. I have tried *43# and says it is activated, yet a second call goes straight to my voicemail and if the caller does not leave a message I have no history that anyone has tried to call. I think this only started to happen when I changed to Kogan. Anyone else had this or know how to fix?

2 answers
iFX
iFX

I'm here trying to find an answer to the same question :(
Anyone know?? can't find any info on kogan mobile web site about call waiting, whereas all other telco web sites mention in their help about how to enable it etc. This is seriously a deal-breaker feature I need :S

Kareen
Kareen

Now Working! After several attempts to get through (kept disconnecting whilst on hold) I spoke to a Kogan employee who told me it wasn't activated on there end. The gentleman was very helpful, activated call waiting and assured me that it would be working after I turned off and restarted my phone. It wasn't working at first however around 4 days later it kicked in. Thankfully working now.

Kathi M.

Kathi M.asked

I have a plan of 13gb per month but my data ceased at 5gb on 4/5. Why?????

1 answer
Mav
Mav

Hi Kathi,
I am not sure sorry. You will have to contact Kogan directly as its likely to do with the specific plan that you are on.

James Croft

James Croftasked

how do we put our address of 40 years in when we try to set up our mobile phone. It is also the address for our kogan shopping account.
Have been trying for a few days and feel veerry frustrated. You must not want business.
Why don't you like our address.
We look forward to your help

No answers
Jason M.

Jason M.asked

For some reason I cant call anyone like I used to , like nobody works

No answers
Sarah

Sarahasked

I have been with Kogan for over a year now, last night I paid for a recharge as my plan was to expire. Since that time, as soon as Kogan had my payment I have been unable to make a call or send a text. Extremely unfortunate as I have elderly parents whom I need to check on daily.
After an hour and a half on hold, I received the following advice; "turn off and on, take out the sim, that's all I can do for you as everything seems okay at this end." In other words, we have your money so we don't really care, that is just rude...customer service, what's that?
Meanwhile, I am out of pocket. Somebody please reassure me that you do care about your customers!
Sarah

No answers
Amanda

Amandaasked

I have a SIM but the activation process wont accept my ID. I have have called the 1300 056 426 number and been on hold for over an hour 3 times and never got through to anyone... how can I get in contact to activate my SIM?

No answers
Angela B.

Angela B.asked

I am trying to activate a service which I have paid for and spent many hours on the phone and get disconnected after holding for over an hour each time.
If you cannot connect my service please give me back my money to take my business elsewhere,
This is fraud.
Stop telling people to call your phone line if you have nobody to answer.

2 answers
mhangtran7
mhangtran7

Get your money back, I have experienced 2-weeks wait for nothing. Their customer service is good and responsive, but they cant do anything regarding mobile support outsourced overseas.

Kshitiz G.
Kshitiz G.

I am having the same problem. A week ago I waited on the line to get answered for hours but no one responded. I called today and the service seems to be closed now. They don't have live chat service, it is just frustrating now.

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