- Sign in
- Write a review
Kogan Mobile
Terrible
I bought a mobile 1 year plan for my disabled daughter,the sim card stopped working in Dec ,I have tried to get a new sim,I am still waiting...STAY WELL CLEAR ,the customer service that hung up on me twice told me that the only thing I could do was walk me and my wheelchair bound child 16km's round trip to the nearest 7/11-Utd store and PAY for a new sim card...what service they give,top that with they just charged me $335 for a service they aren't supplying or fixing the issue...SCAMMERS
1 comment
pappsay
- 3 reviews
Prepaid Kogan mobile refund
Was charged twice for recharging prepaid service. Indian call centre processed refund evidently, saying would take 2 business days to clear in bank account. Four days later, nada. Rang bank, who said could take 5-7 days. Why did overseas call centre say just two days? Just forewarning. Hopefully my refund will come through next few days.
2 comments
RossKogan
Hi there, thank you for letting us know about your experience.
While we appreciate that you have already reached out to our Kogan Mobile Support Team, in order to have this resolved it is best for yo...
Read moreu to continue to discuss this issue with them directly by calling 1300 056 426 or by dialling 12612 on your Kogan Mobile handset.Have done so already twice thank you. Not necessary unless and until refund does not come through by Monday.
Questions & Answers
Nak C.asked
Hi. If I use the number that comes with the sim card from Kogan, am I regard as "New Customer"? Can I use the voucher that says "New Customer Only"? I was told that I have to port an existing number from another carrier to be regarded as a new customer.
2 answers
Forget kogan go with Aldi
RossKogan
Hi Nak,
Thanks for getting in touch.
Please feel free to contact our Kogan Mobile Team for enquiries!
The best way to reach them is to call 12612 from your Kogan Mobile connected phone. Alternatively, you can also call them on 1300 056 426 from other devices.
The dedicated Kogan Mobile Customer Care team are available from 8am to 8pm, 7 days a week.
If you have any further questions or issues, please feel free to let us know.
Jodie Dasked
I’m still waiting on my voucher code for 3 weeks now. Funds have been deducted out of my account but still no code has been sent. Have submitted enquires numerous times, since there is no contact number. I’m very frustrated as this is for my young daughters phone. I would like to know how I get a refund as I will not be using Kogan again as it is too difficult to get issues resolved in a adequate time frame.
No answers
cbuencasked
I just received the sms from kogan with the one-time code to port my number from another provider. Is there an expiry for this code? Can I wait until the end of the month to complete the porting?
1 answer
tbh I wouldn't have started the porting process until you were ready to follow through. I waited to activate my SIM until I was ready (and they gave me a month and a half to use the voucher). Why do you need to wait until the end of the month?
Details
| Category | Mobile Phone Service Providers |
|---|---|
| Network Used | Vodafone |
| International Roaming Offered | Yes |
Visit official website
Other Mobile Phone Service Providers
Moose Mobile
4.7(1,888)C Mobile
4.6(274)Pennytel
4.3(985)MATE Mobile
4.4(88)Vaya
3.8(2,759)Hello Mobile
4.0(130)Harbour ISP Mobile
5.0(1)Felix Mobile
5.0(2)Better Life Mobile
5.0(1)Contact info for Kogan Mobile
Related Articles
Tips for Choosing a Mobile Plan and Service Provider
Looking for a new mobile plan? Find out everything you need to know from network coverage and plan types, to data usage and international roaming so that you can pick the best value plan for you.
Wendy Z.21 Feb 2020Best Internet & Mobile Phone Service Providers in 2020!
Internet and mobile phone service are necessities of modern life, so it's important we have the best coverage and service at the best price possible. Here are our Award Winners for the best Internet Service Providers (ISPs) and Mobile Phone Service Providers (MPSPs) in 2020. View specific ratings such as Customer Service, Adequate Speeds for ISPs and Local Reception for MSPs.
Wendy Z.22 Nov 2019
Other Mobile Phone Service Providers
Moose Mobile
4.7(1,888)C Mobile
4.6(274)Pennytel
4.3(985)MATE Mobile
4.4(88)Vaya
3.8(2,759)
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.
RossKogan
Hi David,
Thank you for letting us know about your experience....
Read more We always strive to provide the best customer service and we are really sorry that you and your daughter had to go through this inconvenience. Could you please provide us with the reference number of your call so we can look into this further? Rest assured that we'll have this escalated and resolved as soon as possible.