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No reception.... ridiculous!
I've been with kogan almost 2 years and I certainly won't be renewing! My network coverage is terrible, it constantly cuts out mid call and never appears to have reception majority of the time..... and we live in a metropolitan area? its ridiculous, and it worries me knowing that more unsuspecting customers are signing up for this! The customer service basically stated you haven't contacted us so there's no problem, but oh there's an upgrade happening in your area.... I felt like a criminal for reporting my issues.
I was with Kogan mobile for a at least a few months. Reception was not good. Worst is the auto recharge without my consent. I transferred to another mobile carrier a few days ago and i received a text advising my auto recharge was unsuccessful. It was unsuccessful because i warned my credit card company about their Kogan’s scam and not to authorize it, if i didn’t warned my c/c company, imagine Kogan charging me for a month even after i’ve switched mobile account carrier!
I won’t be going back to Kogan.
What a scam
This Kogan mobile service is total nonsense. I signed up for yearly plan with discounted rate at the beginning and the renewal date was coming. I stayed to be renewed and they charged me full amount even though I was getting a numerous emails and text saying that yearly plan will be cheaper etc. so I asked why that happened and their response was ->>> We would like to share that the email is part of offers that we were sharing with our existing customers who can continue using our services on discounted rate. However, we never mention in any o...f our email that your plan will auto-renew with any of special offer. I don't understand what that means. They share the promotion email with their existing customers but they never mentioned my plan will be renewed with discounted rate? What does it mean really? I am not your existing customer? What a SCAM. That's all I have to say.
Poor Support, Poor Getting Started, Poor Coverage, Poor Documentation
Great price - but low price does NOT equal "value"... After using them for 3 years I got fed up with limitations of wanting extra data (very costly $$/GB), or wanting extra call inclusions for overseas (very costly!) I began looking at websites like WhistleOut (.com.au) which allow you to search for better inclusions and value. I ended up switching to Boost Mobile 365 plan and now have unlimited calls to 30 countries and then 2400 minutes of international calls per year! >>> GET BOOST MOBILE! <<<
Very easy process
I was with Vodafone for over 15 years, but out of contract recently. Upon going to renew with an offer it kept timing out. I researched Kogan and paying for 12 mths was 1/2 the price of the Vodafone deal. The data was lower, but 80gb is still about double I'd use in a year anyway (not a huge user). I got Sim in the mail today, arranged the easy transfer online and within 5 mins got the text from Kogan confirming my transfer and from Vodafone confirming I'm leaving. Phone went to SOS a few mins later and I've popped the new SIM in and all works....For someone who was worried I'd get messed around and have no phone for ages, this was all too easy. Thank you Kogan. I look forward to enjoying the much cheaper deal with you and will have no bill for the next 12 mths, still noting I'm still on the Vodafone network. :)
No customer service
Call kogan with an issue calling 1300 numbers and they first try to sell you an upgrade when you should be able to call it on the plane you already have. Then they send the problem to the service team and you are tall to call back in 3-24 hours and they might have a solution! I said why don't you call me and the reply was we just do it that way.
Guess when my plan runs out I won't be calling you back too.
I thought you would charge every 30 days for the phone.
I was trying to navigate my phone account and pay. Found it difficult because I did not think I had to go to shop and buy the relevant phone card with a $2 card cost. None of this was explained. I thought you paid and each month the amount was deducted or you could go to your account and change your plan when and if required.
Almost 0 CS support; like an incomplete network to receive mgs from different service provider
My phone is having trouble to receive mgs since I transfer my network from Optus to Kogan. Had tested with few of my friends who use Telstra and I received no mgs from them. So I contacted Kogan's CS for solution but they just told me to check my settings, seem like they only knew how to repeat the 'model answer' from their screen. I had never had any problems when I was using Optus. Now still looking for solutions. Don't use their service even their offer is lower than the average in the market.
Best pre-paid plans on the market
I have been on and off with Kogans SIM plans for a number of years as I take advantage of cheap offers for new customers with different providers but I am always happy to go back to Kogan. Porting my number has always been quick and easy and the network is reliable, they use Vodafone. Of the smaller providers I have been a customer with Catch and Exetel also but Kogan for me is better than these two for value and coverage. I find Vodafone is more reliable than Optus which is the network the other two companies use.
Do not use kogan mobile, no support at all
I have been with kogan for about two years for my wife's phone. She uses two Sim cards so she forgot to recharge the simcard. I have been trying to login to the online portal, can't login. It says I have to contact kogan mobile.
Called kogan mobile few times, they have voice messege played and want me to go online and there is no email or enquiry form that I can submit to reach for service.
What a poor customer service. I am disgraced to be with kogan mobile. I would like to request everyone reading this not to go for koganmobile. They might be little cheaper than other carriers but if you have an issue, good luck solving it.
WARNING..do not use credit cards with this mob
I bought a sim for my wife for $14 for 3 months using paypal (cheap deal to get you in)
When I tried to activate it they wanted a credit card number I was a bit weary but did it.
Was porting from another company and the porting failed as i put in the wrong birth date.
I then came to my senses and bailed and wrote the $14 off
To late they had my credit card details so without my permission or advising me gave me a new phone number and account number and proceeded to help them self's to my credit card.
This is theft I want my money back
Have lodged a dispute with the bank and had to cancel the card
Please refund my money you have stolen
attached is a photo of sim never used
No customer service - don't port your number
As per the many other reviews here, tried to port my number over after seeing their 3hr turnaround statement on their website, but nothing is done & I have no phone service 36hr later. The generic reply emails are a joke & not worth anything. My previous carrier says they are just waiting on confirmation from Kogan of my details & it can be done.
Kogan are hiding behind "due to COVID-19...blah,blah" but you would think after 4 months, they would have that sorted.
My guess is they are just too tight to put any staff on to help their customers....and hence will LOSE their customers.
Lacks Customer Service
Took over 48 hours to port the number, and i had to call them back continuously even though was promised call backs.
Providers kept blaming each other & I had to make calls as both sides wouldnt even though both were aware of what we were doing.
And when we got to weekend they started using reduced workforce for Covid-19 as reason for delays.
Only just started term so hope remainder of term is troublefree as friend who put me on to yyhis said theyve had no issues so far.
365 day sim..
I joined Kogan mobile service 2 weeks ago. They ported my existing mobile number over within 1 hour or less.. I am so far happy with my mobile reception.. I do agree it is hard to get on to a customer service representative when needed.. And thus really is not good for the image of Kogan which is a shame... If you fill out your application online correctly there are no hiccups.. Good luck everyone.
Kogan mobile utterly hopeless
Further to my earlier comment. Over 20 emails since end April. 1 answered phone call, one which hung up. NO RESOLUTION. WORST COMPANY EVER. TIO HERE I COME. Numerous reference numbers, refund references etc. 44 minute call today hopeless.. NO customer service here
Questions & Answers
I’m still waiting on my voucher code for 3 weeks now. Funds have been deducted out of my account but still no code has been sent. Have submitted enquires numerous times, since there is no contact number. I’m very frustrated as this is for my young daughters phone. I would like to know how I get a refund as I will not be using Kogan again as it is too difficult to get issues resolved in a adequate time frame.
I just received the sms from kogan with the one-time code to port my number from another provider. Is there an expiry for this code? Can I wait until the end of the month to complete the porting?
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