Following the bush fire and loss of landline services, I gave one of my Kogan SIM cards to my elderly, widowed neighbour so she had emergency contact facility.
Recently, after she moved into town, we tried to switch the account to her name and pay via her credit card.
A couple of weeks ago, after the difficulty of getting onto someone, we were advised to wait until the plan was expiring. I called again 2 days ago , was given an authorisation code for her to state when switching etc. When she tried to initiate this yesterday she was told a com...

4G coverage is really poor, often it uses the 3G network. Download speeds are really slow, same with upload and ping. Value is good but I can’t stand the speed.

I have a kogan mobile prepaid plan
Im in Geelong and the coverage at times here or anywhere else is poor
Most times its indicating half strength 4g
I make a call and 90% of the time it immediately drops to H or H1
People can't hear me and im continuously having to change position or location where I am to be heard
Service is poor

There is a Bug in Kogan Mobile's SIM card Activation system. If you get an "Invalid Code" error when trying to Recharge your new Kogan SIM, the ONLY way to fix this is to go to the Telecommunications Ombudsman. I have a speech disability and cannot call Kogan Mobile and they do not have email. So to fix this, I had to go to the TIO and it took 14 days, but it was fixed. Kogan needs to fix this bug on their systems ASAP!!!

Number was ported a few days ago. Still cannot make phone calls. Have checked the settings on my phone and everything looks good. Impossible to get any assistance from kogan in resolving this. I would give them 1 star, but once its resolved I am sure I will think its tolerable.

Network is extremely slow and nothing can be downloaded. Buffering goes on and on. Newly bought SIM card from their website. Have tried multiple times on multiple days. Simply unreliable.

My 86 year old mother has been on the help line for two days with no answer and hangs up after an hour.
Please help me the one time ID was incorrect and now nothing.
Account No 502983330

As the title states, I have used Kogan for about 4 years now but lately it has divebombed in quality of service. When I made the switch from an expensive Telstra plan back in the day the value was top notch, with service drops only noticable in country Vic. The switch was a no brainer. Not the case anymore.

Their ”lightning fast 4G” is ridiculously overstated as speed tests have shown speeds of sub 10mb/s well below the 30~35 expected of an Aussie 4G. The reliability of service has also fallen. Where I used to average 4~5bars, I now get 2...

It took about 20 days and a follow up email to get my sim delivered. I jumped on a yearly plan, and the price is great, but travelling to the city, reception drops out frequently on the train. Streaming cannot be done reliably, and sometimes simple web pages can't be loaded. This network isn't reliable enough for me and I'm going back to a prior provider.

Network coverage ok so far in town of population around 11,000. Getting the internet is unbelievably bad. I have had the plan for six months and can't wait until it finishes in another six months. My phone heats up a lot trying to get signal (even though it says full bars). This does not happen when I get wifi internet. Loading up basic websites takes a LONG time. iPhone works very hard and heats up & this is probably not good for its battery life or - more importantly - your self being near a phone. Customer service is really minimal. ...

Went a whole year with Kogan Mobile, excellent service, 20gb data lasted us ages.. worked well for calls, text and data (including YouTube, Netflix etc). THEN my plan ran out so we chose a new yearly plan but with less data. Since rolling over internet barely works, texts dont send, cant make calls .. a lot! Only way to get them to work is to turn phone Airplane mode on/off to get the phone to connect to new tower. Happening on mine and husbands phone so we know it isnt the phone! I dont see why reception would be so different and internet capability so different just because we rolled from one plan to another.

Always loved the 40 gb internet data sim. But lately all the sim that I bought at 3 stores and also from website came out faulty sim. Fraustration is you wait weeks for sim to be delivered and its faulty. Then you go to stores to buy another one, turns out faulty again, go to another store and faulty again. This is simply crap for you guys to sell faulty product, its a waste of peoples time. Now I have to fill the form for them to get them replaced/refund and wait another few weeks for delivery and you do not know if it will work, I doubt.

I tried to activate the service some time ago, but no luck. Contacted helpdesk, but they said I needed to contact a JP with a stat dec to access my account, and he couldn't help me. I tried logging on and got straight to my account. No help from help desk, and still can't get SIM to work.

I have been with them for over a year, and although the are decent as a mobile carrier, they can try and scam you. My 1 year plan was about to run out and I noticed a cheap 3-month prepaid plan that was 90% off, knowing that they usually do this as a new customer deal. I looked through the description twice to see if it was a new customer deal, and there was no mention, sceptical, I bought it, as it was cheap. Sure enough, I try to activate it and it doesn't work, I message the customer service and they confirm that yes it does look like it sho...

Tried contacting Kogan Mobile to see if I could port my number to another service. They started asking why and I said, I do not like the service. They start going on about how it is bad and that "This is a concern" They didn't even answer my question. I will be moving my service to Boost Mobile as soon as my plan ends.

Let's hope they actually do port my number.

It started great but nowadays internet has gotten very slow, even in the middle of Perth City! Slow enough to be unable to sustain a voice call on Facebook! Sadly I have taken a year worth of credit from them but do not intend to renew.

Cheap prices but when you recharge your plan before the end date of your previous plan, your old plan is cancelled early so you lose your remaining value. Disappointing catch to an okay service.

Having made previous purchases from Kogan I was fairly confident of buying a mobile phone from this company. Wrong. I now have a successful outcome but it took more than 12 months to negotiate. I purchased a Samsung Galaxy S7 and at the time of purchase I saved myself around $200 compared to other retailers selling the same model. Bargain I thought! I started having small issues with the phone about 2 months after purchase. The phone would drop out during calls and I would have to call back. Initially I thought it was a provider issue, but had...

When I first purchased Kogan SIM card the service was very reliable. The last 2 months or so the service is not the same. I cannot receive calls and cannot make calls from around my home.
I contacted Kogan technicians several times and the problem still exists. Kogan sent out a new Sim Card but this did not help.
Through conversing with Kogan technicians it was pointed out to me that the signal at my home is borderline and that is the reason why I am experiencing issues with the service. I repeat this was not so when I first purchased the Koga...

My only spare time to watch video is on the train to work but since I am with kogan it let me watch for 2minutes and stopped to load for 3minutes then able to watch for another 2minutes then loading screen again and again.... 4G?????