Definitely recommend. Good price, loads of data, easy to use.
I've been using the Kogan SMALL 365 days prepaid plan for years. The price goes up a little each year, but (usually) there's a corresponding increase in data allowance. They introduced the flex option last year, which is great - it's a similar price and means data I haven't used in a month rolls over.
I've never had any trouble with my sim card, account, or anything. Speed is almost always very good - no trouble watching videos. I have great reception in most areas (except for some spots on the train line, but that's more a Vodafone coverage issue than Kogan).
The app makes it super easy to quickly check how much data I have left and when my plan expires.
Quick and effective
After seeing a number of negative reviews I think it only fair to share my positive experience. I received my SIM cards in a week (just before Christmas) and ported two numbers within 30 minutes from Vodafone to Kogan (same network so no coverage difference). I checked out some tips for porting online to make sure I was prepared (given I’d seen negative reviews), double checked my information and found the process very straight forward. I can’t rate the customer service as I didn’t need it (and suspect this is where most have difficulty).
Very easy process
I was with Vodafone for over 15 years, but out of contract recently. Upon going to renew with an offer it kept timing out. I researched Kogan and paying for 12 mths was 1/2 the price of the Vodafone deal. The data was lower, but 80gb is still about double I'd use in a year anyway (not a huge user). I got Sim in the mail today, arranged the easy transfer online and within 5 mins got the text from Kogan confirming my transfer and from Vodafone confirming I'm leaving. Phone went to SOS a few mins later and I've popped the new SIM in and all works....For someone who was worried I'd get messed around and have no phone for ages, this was all too easy. Thank you Kogan. I look forward to enjoying the much cheaper deal with you and will have no bill for the next 12 mths, still noting I'm still on the Vodafone network. :)
Best pre-paid plans on the market
I have been on and off with Kogans SIM plans for a number of years as I take advantage of cheap offers for new customers with different providers but I am always happy to go back to Kogan. Porting my number has always been quick and easy and the network is reliable, they use Vodafone. Of the smaller providers I have been a customer with Catch and Exetel also but Kogan for me is better than these two for value and coverage. I find Vodafone is more reliable than Optus which is the network the other two companies use.
365 day sim..
I joined Kogan mobile service 2 weeks ago. They ported my existing mobile number over within 1 hour or less.. I am so far happy with my mobile reception.. I do agree it is hard to get on to a customer service representative when needed.. And thus really is not good for the image of Kogan which is a shame... If you fill out your application online correctly there are no hiccups.. Good luck everyone.
- Verified customer
Great value. Roaming offered.
They use the Vodafone network so coverage is good.
I have however experienced dropouts while on calls.
Data speeds is adequate. No issues.
They respond promptly to online enquires.
Good value if you pay upfront 12months. But be warned that if you recharge before your plan ends for the month you will lose it. I renewed my plan a month before it was due to end and lost that month.
I wouldn’t have recharged but I kept receiving emails reminding me to recharge. So be careful.
Thank you Kogan
My son (not tech-minded) joined Kogan last week after years of problems with **** another mobile provider. His previous mobile provider would not help with any problems he had with his mobile. The main problem was switching to data when he arrived at work (after he had left home), plus many other problems. This should be automatic. I asked him to try Kogan after I tested their service for a month. Kogan's mobile service is set up the way it should be. Now my son is very happy after two years of problems with his previous provider. THANK YOU KOGAN.
Value for money, great choices
I have been using Kogan mobile for the last 3-4 years and have absolutely no complaints. I always get a yearly plan with more then enough data. They are so much cheaper then all the big companies that try and get you into a 24 month plan. Less then $20 a month and I never run out of data. Happy customer
What a deal!!!
Been with them for over 2 years now. i get the 365 day plans. Lot of data so I never have to worry about going over limits.
Could improve some customer support but mind you don't really have to depend on support. Activate it and use it. Only time i had to call them was to organise porting the number accross.
Found out about kogan mobile pre paid on ebay the first month was only 2 bucks 40gig unlim calls text this was 3 years ago now i pay 230 for 1 year and it gives me 25gig unlim calls & text every month and the coverage is everywhere its similar to telstra.
The reviewer stated that an incentive was offered for this review
Happy with my new phone
I was unsure about going with kogan as I usually go with the well known big guys but as kogan had a promotion on I decided to give them a try and am very happy with the mobile service I have.
The pre paid pack they had was very cheap and have had no issues with it.
Questions & Answers
Hi. If I use the number that comes with the sim card from Kogan, am I regard as "New Customer"? Can I use the voucher that says "New Customer Only"? I was told that I have to port an existing number from another carrier to be regarded as a new customer.
Thanks for getting in touch.
Please feel free to contact our Kogan Mobile Team for enquiries!
The best way to reach them is to call 12612 from your Kogan Mobile connected phone. Alternatively, you can also call them on 1300 056 426 from other devices.
The dedicated Kogan Mobile Customer Care team are available from 8am to 8pm, 7 days a week.
If you have any further questions or issues, please feel free to let us know.
I’m still waiting on my voucher code for 3 weeks now. Funds have been deducted out of my account but still no code has been sent. Have submitted enquires numerous times, since there is no contact number. I’m very frustrated as this is for my young daughters phone. I would like to know how I get a refund as I will not be using Kogan again as it is too difficult to get issues resolved in a adequate time frame.
I just received the sms from kogan with the one-time code to port my number from another provider. Is there an expiry for this code? Can I wait until the end of the month to complete the porting?
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.