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Kogan Series 9 XU9210 (43")
Poor quality and customer service
Remote failed after one month. TV lasted slightly longer before the screen died. Kogan customer service is non-existent. Impossible to speak to anyone and no response to initial email after a week. Avoid.
Purchased at Kogan.com for $400.00.
2 comments
Hi Ross
Thank you for responding to my review. 15 days and counting and still no response let alone a resolution. I have not received any emails other than spam to my nominated accounts and I have ha...
Read moreve checked all folders. I eagerly await your reply as I enter my second month without a television.
ImranGreater Melbourne (Outer), VIC
Horrible experience
Bought on line after reading Kogan product description. I thought it will be a good purchase at a very good price. But very disappointing. First, it did not arrive until one week after when it was due. It was a birthday gift. Then first thing I noted after taking out of box , the legs were wobbly ,not fitting well. The screen still had a bluish white glow even after it was turned off. Picture quality which you expect as a 4 k TV is no way near even HD quality .
Why do Kogan claim something which is so wrong. Sound quality is below average. My 1...
Purchased in June 2020 for $420.00.
1 comment
RossKogan
Hi Imran, thank you for letting us know about your experience.
We are sorry that you are disappointed with the product you ordered from us. Our buying team works hard to provide the best quality prod...
Read moreucts at the best prices for our customers and we stand by them.Questions & Answers
Daniel R.asked
Hi, I was wondering if this tv will support 4k60fps (4k 60hz) with Dolby vision on or off on an Xbox one or Series x.
Daniel R.asked
Hi, I was wondering if this tv will do 4k 60fps (60hz) with an Xbox console with Dolby vision?
No answers
Calasked
Recently bought a Foxtel now box from Kogan to set up on my Kogan TV but all I'm getting is a video not supported message on screen. My tv is not a 4k but can't seem to find a way to contact you regarding the one I bought (Full HD Series 9, RF9000)
1 answer
Hey Cal, if you login to the Kogan website and then click My Account (your name in the top right of the browser) you'll see a new menu appear. The second option in the list is"Contact Customer Care". The direct link is https://www.kogan.com/account/dashboard/customer-care/. Email or this link is the only way to contact them. They don't seem to have phones.
Details
| Category | 4K Ultra HD TVs |
|---|---|
| Price (RRP) | $429.00 |
| Screen Size | 43" |
| Screen Type | LED/LCD |
| Type of TV | HDR Compatible and Smart TV |
| Energy Rating | 4 star(s) |
| Wireless Options | Bluetooth and Wi-Fi |
| Refresh Rate | 50/60Hz |
| Number of HDMI Ports | 3 |
| Number of USB Ports | 2 |
| Wall Mountable | Yes |
| Weight | 7 kg |
| Operating System | Android TV |
| Dimensions (without stand) | 571 x 969 x 80 mm |
| Dimensions (with stand) | 612 x 969 x 180 mm |
| Manufacturer Warranty | 1 year(s) |
Visit official website
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RossKogan
Hi Mathew, thank you for letting us know about your experience.
We are sorry that you have been disappointed by your interactions with our Help Desk. We take the timeliness and quality of our Custome...
Read morer Service very seriously and this has been passed onto the relevant team for investigation.