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Kogan.com

Kogan.com

3.5 from 12,967 reviews · View Statistics

Reviews

  • Product Quality
    1.3 (1,186)
  • Return Claim MadeYes (573) · No (854)
  • Shipping
    1.7 (879)
  • Warranty Claim MadeYes (318) · No (1,003)
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Julie

JulieSydney, NSW

  • 2 reviews
  • 1 like

Not satisfied

published

I ordered this product in June, there was a push in this product a few months later. I was told the product was delayed, though the product was pushed. I got an email saying please tell us how happy you are with the delivery when I still haven't received the product.
Very unhappy with this purchase
Still waiting for delivery 5 months later

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
Shadab A.

Shadab A.Greater Melbourne (Outer), VIC

Very bad exp

published

Very bad experience with the purchase with Kogan and their customer service is very bad. Purchased a compressor for 8 year old boy, the measurement mentioned on the website is totally different then the item received. Customer service is very negative and bad, never recommend anyone to purchase from Kogan.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
See all answers

Joined Kogan First membership without knowing, the worst online shopping experience ever.

published

To be honest, the worst online shopping experience ever.
Joined Kogan First membership without knowing, charged me four times before I realized I was a member and cancelled it.
Won't never ever buy from Kogan again.
I will tell all my friends and coworkers this worst shopping experience with Kogan.
Watch out for those tinny writings, don't end up like me become a Kogan First member by accident.
Wast your money for nothing.

Incentivised ReviewNo
Warranty Claim MadeNo
1 comment
Kogan
RossKogan

Hi there, thank you for the review. I am sorry for this experience and I do hope that we could turn it around in the future. If you need further assistance, please contact our team here: bit.ly/3cwu7bV

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have not received ordered item

published

ordered item 2 months ago still have not received with no indication of delivery time i do understand their is delays with deliveries at the moment but this is ridiculous

Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Kogan
RossKogan

Hi there, thank you for the review. I am sorry to hear about your experience. We'd like to assist you with this, kindly contact our team for assistance here: bit.ly/3cwu7bV

Warren

Warren

  • 4 reviews
  • 7 likes

Hopeless Dispatch and Delivery

published

There is no way to pick up the phone and call a human, everything is email contact. I waited 3 days for an order and then upon contacting Toll/ipec, THEY TOLD ME THEY HAVENY RECIEVED A REQUEST TO PICKUP AND DELIVER MY TV. I contacted Kogan also by Facebook, and what a hopeless response. Why have Facebook and a message service if you cant answer peoples questions. I will be looking at other online stores after this bad experience.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedKogan Agora Smart 4K LED KALED43KU8000SZA (43")
See all answers
1 comment
Kogan
RossKogan
Max

MaxSouth East Queensland, QLD

  • 3 reviews

No customer support

published

Bought a TV for caravan July 2020. Went for 2nd trip sept 2020 and wouldn't work, sent a message to customer support and guess what no answer. Second time they have not supported.
No customer support take your money just hope no problems

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
Product PurchasedSmart t.v for caravan
See all answers
1 comment
Kogan
RossKogan
paul79

paul79

  • 3 reviews
  • 1 like

Poor Customer Service

published

So my parcel has had no tracking history for 12 days from Melbourne to Adelaide. I keep contacting their help desk and they just send me an automated response blaming covid etc as a delay.

After I rang Australia post they said it is likely that the parcel wasn't even dispatched just a tracking number recorded.

The customer service puts no effort into helping, hate to think how hard it will be if need to make a warranty claim.

Wont be buying anything form this place anymore, if you have an issue you will get no help.

Product Quality
Shipping
Incentivised ReviewNo
Warranty Claim MadeNo
See all answers
2 comments
Kogan
RossKogan
paul79
paul79

Terrible....$500 down and nothing to show

published

I purchased a ‘ex display’ iphone for almost $500. When it finally arrived it was dead and didn’t work. I sent it back and have not received a replacement.....nearly 8 weeks ago!

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
See all answers
1 comment
Kogan
RossKogan
Gwen N.

Gwen N.Perth, WA

Delayed shipping

published

Long delayed waits. Bad service and not true to shipping dates. Lots of inbox spams. Would not buy again don't bother

Shipping
Incentivised ReviewNo
Warranty Claim MadeNo
1 comment
Kogan
RossKogan
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Ahsan Sagar

Ahsan SagarSydney, NSW

  • Verified customer

Kogan 24 inch curved gaming monitor

published
Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedKogan 24" Full HD LED KALED24XXXAC
See all answers
1 comment
Kogan
RossKogan

I tried to contact you to change the sizes but to no avail

published

I accidentally put the wrong size, than
Tried to contact you but to no avail. I was sent small and needed at lease large or extra large

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Kogan
RossKogan
Jacob K.

Jacob K.Greater Melbourne (Metropolitan), VIC

  • Verified customer

If I could rate 0 stars I would

published
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Kogan
RossKogan

They jumped to sign me up to their spam.

published

Have not received item yet, but as soon as I gave them my details to send me updates about my package they signed me up for updates about their deals on both email and SMS, and there were 2 different places to unsubscribe myself from it. The site also confusingly lists sold out products amongst items actually for sale which is tedious to sort through.

Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Kogan
RossKogan
Miriam M.

Miriam M.Australian Capital Territory

No product, no refund & no customer support

published
Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
Product PurchasedKogan 1800w digital air fryer
See all answers
1 comment
Kogan
RossKogan
AGRADEMECHANIC

AGRADEMECHANICGreater Melbourne (Outer), VIC

  • 18 reviews
  • 29 likes

Zero Rating For Kogan's Deplorable Reputation From Every Angle

published
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Kogan
RossKogan
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juujuubean

juujuubeanFar North Queensland, QLD

Deep dish pie maker - burns the top and leaves the rest of the pastry uncooked

published

I tried to make apple pies and the pie maker just burns the top of the pie to a black crisp and left the bottom still uncooked all soggy and raw. a waste of money. I would not recommend it

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedDeep dish pie maker
See all answers
2 comments
Kogan
RossKogan
juujuubean
juujuubean

how about you advise me of the warranty?

This is the worst ever experience I had in my life. Not going to deal with your business again

published

The promise of delivery within a week never happened. I had to wait for weeks and weeks. I bought the item for the gift which never arrived on time as advertised in your web site. So I told them to return it which they agreed but never honoured the promise to refund and return.
These guys are fraud I would say.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
Product PurchasedKogan Active+ Smart Watch
See all answers
2 comments
Kogan
RossKogan
 Naidu
Naidu

I have gave up now on your so called help

Whitey

WhiteySouth East Queensland, QLD

Can’t Review as I’ve no item but $$s gone!!

published

After 2+ Months & 10 or more emails regarding my missing EarPods ......
I still have no EarPods ...
Hopeless & not happy Kogan

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedApple AirPods
See all answers
1 comment
Kogan
RossKogan

What Order??

published

I purchased this item on the 7th July - I've received 3 notices advising that the shipment has been delayed - the latest, to December 1.
And you say "Now that you've received your order..."
You must be kidding.

Shipping
Incentivised ReviewNo
Return Claim MadeNo
1 comment
Kogan
RossKogan
Kaye Dance

Kaye DanceHobart, TAS

I have not received my order

published

My order has not come so service dreadful where is my order can I cancel and get refund what else is there to say

Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Kogan
RossKogan
Page 1 of 189
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Questions & Answers

Geoffrey

Geoffreyasked

Does Equipmed Mobility scooter electric motor have reverse gearing. Price $909

2 answers
Miriam M.
Miriam M.

Oh, please don't buy mobility equipment from Kogan!

The quality, safety, and customer service deficit is bad enough at the best of times. I purchased a simple kitchen appliance and the safety information was 'updated' after purchase - making the appliance impossible to use for intended purpose. I wouldn't be taking that risk with the health & safety of an already vulnerable person.

If the item is unsuitable/unsafe etc, you are unlikely to get any satisfaction from Kogan's abysmal customer service - even if you are legally entitled to a refund.
Check out the ACCC actions against Kogan for false & mishandled conduct, and the Shonky award from Choice for their failures to provide refunds under ACL.

Reviewer R.
Reviewer R.

Suggest you contact them directly rather than rely on the public

Perthboy

Perthboyasked

How do I contact Kogan to tell them their prices are way too high for a specific product?
Or do I just not bother and buy elsewhere?

3 answers
Richard
Richard

https://help.kogan.com/hc/en-us

Tony
Tony

Please contact Kogan help desk by clicking the link below .
https://help.kogan.com/hc/en-us

Reviewer R.
Reviewer R.

Logically I would buy elsewhere

Ian S.

Ian S.asked

A warranty prepaid return was posted 1 month ago and still no update other than blaming Australia Post for not returning it, worst customer serviced ever experienced, won’t bother using this poorly managed company again Buyer Beware as customer service is ZERO

1 answer
Reviewer R.
Reviewer R.

So... not a question

Get an answer from our members and Kogan representatives

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