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Kong Australia

Kong Australia

5.0 from 46 reviews

Reviews

5.0

46 reviews
5
(45)
4
(1)
3
(0)
2
(0)
1
(0)
  • Product Quality
    4.8 (11)
  • Return Claim MadeYes (1) · No (7)
  • Shipping
    5.0 (7)
  • Warranty Claim MadeYes (1) · No (8)
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  • Verified customer

Best Customer Service Ever.

published

I purchased a Metabox laptop from Kris and the guys at Kong Computers and received the best customer service I've ever had before. Kris kept me up-to-date with my delivery, build and overall status on a daily basis, even apologising for things beyond the team's control when it came to delays.

At the end of the day, you could buy your computers and laptops from somewhere else but why would you want to when you would miss out on the pleasure of dealing with these guys.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedMetabox NH58R
See all answers
1 comment
Kong Australia
Kris C.Kong Australia

Brilliant, thanks Paul. We really appreciate you taking the time to write this review. Let us know if you have any questions about the laptop. Cheers, Kris

ziseraaron1

ziseraaron1South East Queensland, QLD

  • 2 reviews

MSI Infinite S Is the perfect machine for anyone! VR Ready.

published

This computer provides astounding graphics for such a compact and quiet machine. Under $2000 you can get this machine to run any game you want at ultra graphics. This machine is definitely worth the 2 grand you spend on it.

Product Quality
Return Claim MadeYes

The reviewer stated that an incentive was offered for this review

Dan G

Dan GSydney, NSW

  • 9 reviews

MSI Trident X Plus 9 is a perfect VR-ready machine. 3+ years a happy Kong customer.

published

Kris at Kong Computers Australia has never steered me wrong in over 3 years of business and personal computer sales and support.

I needed an affordable future-proof VR-ready PC and Kris recommended the MSI Trident X Plus 9. I opted for 64GB ram as I use it for 3D modelling image and video editing as well as gaming.
The Trident so far seems flawless - 2x 1080p Boneworks on the Valve Index at 60+fps. It's relatively cool and quiet too. Very happy so far - will update this review as is customary, around warranty-time ;)

Thanks Kris! Love the Trident.

Product Quality
Shipping
Product PurchasedMSI Trident X Plus 9

The reviewer stated that an incentive was offered for this review

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Leanne

LeanneSydney, NSW

  • 2 reviews

Amazing customer service.

published

Purchased MSI Infinite S 9SH-057AU Gaming Desktop and am very happy with this purchase and am excited to be using it. Customer services was excellent and my desktop arrived over night even with free shipping! Highly recommend.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedMSi Infinite PC
See all answers
1 comment
Kong Australia
Kris C.Kong Australia

Thanks so much for your review Leanne :) We will forward onto MSI for you as well. Thanks, Kris from Kong Computers

The reviewer stated that an incentive was offered for this review

BLAIL64

BLAIL64Sydney, NSW

Bought Metabox Laptop from them and Customer Service was 2nd to none

published

Over two years ago I bought a gaming laptop from Metabox through them
with the Specs that I wanted.

Unfortunately, what I wanted wasn't in stock but they gave me free upgrade
Instead. two years & 2 months later my laptop still works without any Issues.

Kris & Daniel Bao from Metabox were a pleasure to deal with two years ago.

Product Quality
Shipping
Warranty Claim MadeNo
Deb

DebMid West, WA

Trustworthy and Responsive

published

I bought an MSI PS42 laptop. Kong was extremely responsive from product enquiry, through back-order (as the laptops were not yet in stock), delivery, post-delivery support and even 2 months later when the free gift hadn't arrived. I dealt with Kris and all was done over email. I would definitely use Kong over and over again as I completely trust them and I'm also loving my new laptop.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedMSi PS42
See all answers
Bonnie J.

Bonnie J.

  • 2 reviews

Top-Notch Help and Service, fast delivery, and you get what you pay for.

published

At first, I was sceptical about Kong Computers, it's a lot of money to trust in an unknown computer place when purchasing online. I am soo glad that I did. I purchased an MSI desktop which they answered all my questions well without being a too hard salesperson. A month later, I realised I made a mistake and didn't get enough storage. I contacted Kong Computers and asked my options, what followed was a lengthy exchange of the best options and how to do it. It was more than what a customer would expect and was immensely helpful. That has won me over so much that I decided to write this review. Super helpful.
If you have any questions, no matter how stupid, they do not hesitate to answer them as if they weren't stupid.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
See all answers

Excellent customer service

published

Great service from KRIS. Bought a laptop from Kong's computer last December and Kris has provided excellent response and customized service everytime when issues arise. Very satisfactory. Will. Definitely go back for future workstation.

Product Quality
Return Claim MadeNo
Warranty Claim MadeYes
Scott

ScottSydney, NSW

Brilliant personalised services

published

Kris at Kong computers is great, always fast responses to emails and keeps you in the loop with the order. A fantastic well built and fast laptop from Metabox too. Cannot fault.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
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Mike D.

Mike D.Sydney, NSW

  • 3 reviews
  • Verified customer

I Couldn't ask for a better service

published

Products are sold cheaper than the supplier's price idk how they do their magic.
Excellent laptop performance and very fast delivery.
Owner responds tk email in a matter of minutes. I will definitely buy from him again 11/10

Product Quality
Shipping
Warranty Claim MadeNo
Product PurchasedMetabox NH70RC
See all answers
Y H LIM

Y H LIMCentral Queensland, QLD

  • Verified customer

Buy MSI GE75 with RTX2060 GPU

published

Guys, this is the place to buy your laptops from.
After Googling customer feedbacks, I bought the MSI GE75 8SE from him.
Also, my son bought his laptop from him earlier - great experience.
The delivery was quick, well packed, and I was fully informed on status.
Guys, the real acid test of customer experience is when you have problems.
I had some issues with redeeming promo gifts from MSI.
Here, I can vouch that Kris at Kong is super exemplary,
following up daily with your issues until they are fully resolved to your satisfaction.
Top Best recommendation to buy from Kris at Kong Computers.
Philip

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo

Excellent customer service and product

published
Juri

JuriYass

  • 2 reviews
  • Verified customer

Outstanding Costumer Support

published

So let me say beforehand that I usually don't write any reviews! But I had to because I couldn't tip the man (Kris Cawthorn) that was helping me with my purchase. I've never in my life received such an service! I don't know what position this guy is in but you (Kong computers) should promote him. By far the quickest replys I've ever received. Made me feel safe ordering from this company and will order / recommend in the future for sure. Well if that didn't convince you all I got to say about the service : caring, professional, friendly, FAST.

Thank you !
-Juri

DouglasH

DouglasHRavensbourne

  • Verified customer

Great service and support

published

Very helpful before purchasing – asked other customers with the same laptop their thoughts. Always reply to emails same day or next day usually, two days max. Gave me a $50 discount, the best price around. When one of the rubber feet fell off after about a year they contacted Gigabyte and gave me three options for repair. Excellent service all round.

Josh

JoshAdelaide

  • 2 reviews
  • 1 like

Amazing service and great prices!

published

I ordered a Metabox laptop from Kong computers on cyber Monday. The price was very good for the specs and Kris kept me up to date the whole way. My double order error was quickly resolved. When my package arrived there was some minor damage as the box had been dropped but Kris provided brilliant customer service and resolved this problem quickly.

Would recommend to anyone looking for a new PC.

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zeWombat

zeWombatSydney

  • 4 reviews
  • Verified customer

Very trustworthy and helpful supplier

published

We need more small companies like this in Australia. Use them. Buy from them. They will even talk to you on the phone. Amazing.

Dylan

DylanHunter Region, NSW

Computer purchased

published

I purchased my sons computer through Kong Computers and I couldn’t be happier. Kris really helped me go through the options and specs of the different options, great man, fantastic help. Once I purchased it the computer arrived within the same week. Highly recommenced buying your computer through Kong. Will definitely be buying all of my computer needs from Kris in the future!!!

Jesse A

Jesse APerth

  • Verified customer

No regrets

published

Bought a laptop from here a while back. Soon after I deposited the money, I got an actual human response from Kris. After transferring as much money as I did, I found it incredibly reassuring.
He kept me updated throughout the process, apologised when there were delays out of his control, and when the prices changed the day after my purchase he offered to refund me the difference.
I don't normally write store reviews, but I will for this company.

Jono.S

Jono.SWollongong

Brilliant Service and an Excellent Company, worthy of 6 stars!!!

published
Andrew

AndrewSydney

  • 3 reviews
  • 2 likes
  • Verified customer

Excellent and honest company

published
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