Excellent customer service - Willing to go the extra mile (and then some) for the customer
I purchased a Metabox Aer through Kong Computers after thoroughly researching many options for a choice of laptop. It fit all my needs from various perspectives. It's a lightweight, powerful beast that looks amazing as well. The laptop is a great blend of functionality, speed and aesthetics.
In terms of the website use, the Kong computers website is well laid out easy to use and doesn't charge additional credit card surcharges unlike many of their competitors. However the highlight of purchasing my laptop was dealing with Kris from Kong Compu...ters. Put simply, Kris is a legend! I had multiple interactions with Kris about the laptop, payment method, website navigation and support. He was so approachable, friendly and thoroughly informative in responses to my questions. There was also an instance were I called Kris outside the normal operating hours of Kong Computers and he went above and beyond to ensure my query was answered. In essence, this was great product with great service from Kong Computers. I'd give a 10 star review if I could, unfortunately I am restricted to 5. DEFINITELY RECOMMEND!
Awesome customer service
Placed a last-minute order when for an item that's stupidly hard to get hold of due to limited stocks. Placed order quickly as I didn't want to miss out, but also wanted to get quick delivery as road freight to be can take an age.
Called in the morning, Kris answered the phone very quickly, and knew exactly what was going on. It was clear the order was already part way through processing, in the past when I have had this with competitors, most just don't want to help with the focus being to deliver orders with as little customer service as po...ssible. None of that here, once I realised they also were not using one of the cheap couriers that take weeks to get things to you, I was less worried about freight, knowing it would get here in a reasonable timeframe. Not wanting to waste his time, said road freight would be fine, no need to go through the hassle of getting more money from me to get it a few days quicker. Kris still after I got of the phone ensured it went air freight, and went to the trouble of emailing me personally to let me know. It doesn't sound like much, but this is the simple customer service that is missing from a large part of this industry. I should also note delivery was free (competitors wanted $40!), and he didn't charge me any extra for air freight either. Price was competitive too. I'm awful for shopping around buying from wherever I can get things the cheapest, that is in part though because so few stores really offer the customer service to pin me down. That won't be the case here though, I'll certainly be buying from Kong Computers anytime it's viable.
Exemplary service during an uncertain time
I purchased a Metabox Flo laptop through Kong at the recommendation of numerous users on the Whirlpool forums, and their enthusiasm was absolutely warranted. The purchasing experience was made so comfortable via Kris in the support team; he was attentive, detailed and timely with his communication and follow ups when I had concerns about a delivery snafu that was no fault of Kong's or Metabox's (but one that he took as seriously as though it was, which is the type of thing one would want out of the best service experience). He put considerable effort to ensure that I was satisfied with shopping through Kong, and I would be more than happy to endorse and recommend them!
Bought back in 2015
Having looked at the reviews of scorptec and fake positive reviews, I decided to write this review based on my positive experience, the laptop had minor software issues that were fixed by myself. Upon emailing these issues to kongcomputers there was a prompt response and offer to send the laptop back. Luckily the laptop was fine and still is, although Im looking to replace it soon.
Great advice and serivce!
What first drew me to Kong was it's competitive price, I was looking for HP Dragonfly Elite and Kong had the best price by a mile. I called up Kris for some advice on the product, he was very helpful in providing unbiased, professional and knowledgeable advice in regards to the product and it's market competitors. After this I decided to purchase the product from him and the transaction was seamless and the product arrived within the following day.
Great service Kris. Will definitely do business here again.
Best Customer Service Ever.
I purchased a Metabox laptop from Kris and the guys at Kong Computers and received the best customer service I've ever had before. Kris kept me up-to-date with my delivery, build and overall status on a daily basis, even apologising for things beyond the team's control when it came to delays.
At the end of the day, you could buy your computers and laptops from somewhere else but why would you want to when you would miss out on the pleasure of dealing with these guys.
Amazing customer service.
Purchased MSI Infinite S 9SH-057AU Gaming Desktop and am very happy with this purchase and am excited to be using it. Customer services was excellent and my desktop arrived over night even with free shipping! Highly recommend.
The reviewer stated that an incentive was offered for this review
Bought Metabox Laptop from them and Customer Service was 2nd to none
Over two years ago I bought a gaming laptop from Metabox through them
with the Specs that I wanted.
Unfortunately, what I wanted wasn't in stock but they gave me free upgrade
Instead. two years & 2 months later my laptop still works without any Issues.
Kris & Daniel Bao from Metabox were a pleasure to deal with two years ago.
Trustworthy and Responsive
I bought an MSI PS42 laptop. Kong was extremely responsive from product enquiry, through back-order (as the laptops were not yet in stock), delivery, post-delivery support and even 2 months later when the free gift hadn't arrived. I dealt with Kris and all was done over email. I would definitely use Kong over and over again as I completely trust them and I'm also loving my new laptop.
Top-Notch Help and Service, fast delivery, and you get what you pay for.
At first, I was sceptical about Kong Computers, it's a lot of money to trust in an unknown computer place when purchasing online. I am soo glad that I did. I purchased an MSI desktop which they answered all my questions well without being a too hard salesperson. A month later, I realised I made a mistake and didn't get enough storage. I contacted Kong Computers and asked my options, what followed was a lengthy exchange of the best options and how to do it. It was more than what a customer would expect and was immensely helpful. That has won me over so much that I decided to write this review. Super helpful.
If you have any questions, no matter how stupid, they do not hesitate to answer them as if they weren't stupid.
Brilliant personalised services
Kris at Kong computers is great, always fast responses to emails and keeps you in the loop with the order. A fantastic well built and fast laptop from Metabox too. Cannot fault.
I Couldn't ask for a better service
Products are sold cheaper than the supplier's price idk how they do their magic.
Excellent laptop performance and very fast delivery.
Owner responds tk email in a matter of minutes. I will definitely buy from him again 11/10
Buy MSI GE75 with RTX2060 GPU
Guys, this is the place to buy your laptops from.
After Googling customer feedbacks, I bought the MSI GE75 8SE from him.
Also, my son bought his laptop from him earlier - great experience.
The delivery was quick, well packed, and I was fully informed on status.
Guys, the real acid test of customer experience is when you have problems.
I had some issues with redeeming promo gifts from MSI.
Here, I can vouch that Kris at Kong is super exemplary,
following up daily with your issues until they are fully resolved to your satisfaction.
Top Best recommendation to buy from Kris at Kong Computers.
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