I Couldn't ask for a better service
Products are sold cheaper than the supplier's price idk how they do their magic.
Excellent laptop performance and very fast delivery.
Owner responds tk email in a matter of minutes. I will definitely buy from him again 11/10
Buy MSI GE75 with RTX2060 GPU
Guys, this is the place to buy your laptops from.
After Googling customer feedbacks, I bought the MSI GE75 8SE from him.
Also, my son bought his laptop from him earlier - great experience.
The delivery was quick, well packed, and I was fully informed on status.
Guys, the real acid test of customer experience is when you have problems.
I had some issues with redeeming promo gifts from MSI.
Here, I can vouch that Kris at Kong is super exemplary,
following up daily with your issues until they are fully resolved to your satisfaction.
Top Best recommendation to buy from Kris at Kong Computers.
Excellent customer service and product
I spoke to Kris about the Metabox P850NP and the different options available to ensure that the computer will b able to handle the load as I have been using an old Alienware laptop and its not coping with the demands. Kris was able to provide information regarding the difference between the quad core I7 and the new hex core I7 desktop and didn't try to up sell me with stuff I didn't need and informed me what could be upgraded later if I wanted. Kris also told me that if I waited another month that I would most likely get the laptop cheaper as t...hat's when Metabox have their largest sales and also said that if the price went back to full price in December that he will still give me the current discounted price (November sale price). He also put my mind at ease if I had any warranty problems that it will get sorted as I've had a lot of trouble with HP. I didn't order straight away as I was on a budget and needed to consider what I needed vs wanted in a laptop and wanted to get the best deal. By the time I put the order in, Metabox had decided to not sell the N850NP anymore and I spoke to Kris and said that I wanted that model over the alpha because it had the desktop CPU. He rang Metabox and was able to put the last one on hold for me. As for the laptop, and considering the price difference between Metabox and other brands for specs, I'm very happy with the quality and build which is a lot better than I was anticipating. I will highly recommend Kong Computers to anyone from experienced buyers to beginners.
Outstanding Costumer Support
So let me say beforehand that I usually don't write any reviews! But I had to because I couldn't tip the man (Kris Cawthorn) that was helping me with my purchase. I've never in my life received such an service! I don't know what position this guy is in but you (Kong computers) should promote him. By far the quickest replys I've ever received. Made me feel safe ordering from this company and will order / recommend in the future for sure. Well if that didn't convince you all I got to say about the service : caring, professional, friendly, FAST.
Thank you !
Great service and support
Very helpful before purchasing – asked other customers with the same laptop their thoughts. Always reply to emails same day or next day usually, two days max. Gave me a $50 discount, the best price around. When one of the rubber feet fell off after about a year they contacted Gigabyte and gave me three options for repair. Excellent service all round.
Amazing service and great prices!
I ordered a Metabox laptop from Kong computers on cyber Monday. The price was very good for the specs and Kris kept me up to date the whole way. My double order error was quickly resolved. When my package arrived there was some minor damage as the box had been dropped but Kris provided brilliant customer service and resolved this problem quickly.
Would recommend to anyone looking for a new PC.
Very trustworthy and helpful supplier
We need more small companies like this in Australia. Use them. Buy from them. They will even talk to you on the phone. Amazing.
I purchased my sons computer through Kong Computers and I couldn’t be happier. Kris really helped me go through the options and specs of the different options, great man, fantastic help. Once I purchased it the computer arrived within the same week. Highly recommenced buying your computer through Kong. Will definitely be buying all of my computer needs from Kris in the future!!!
Bought a laptop from here a while back. Soon after I deposited the money, I got an actual human response from Kris. After transferring as much money as I did, I found it incredibly reassuring.
He kept me updated throughout the process, apologised when there were delays out of his control, and when the prices changed the day after my purchase he offered to refund me the difference.
I don't normally write store reviews, but I will for this company.
Brilliant Service and an Excellent Company, worthy of 6 stars!!!
I would definitely have to start by commending the excellent, professional and friendly staff at Kong Computers (especially Kris as others have mentioned). He consistently went the extra mile to ensure the smoothest purchase process possible. After receiving my laptop (pretty much overnight), there were a few issues regarding incorrectly advertised specifications. Kris was friendly, always attentive, and remained in constant communication, (even out of business hours) ensuring that the issues were sorted out to my satisfaction, chasing up MSI o...n my behalf (the issues having originated from errors on MSIs behalf, not Kong Computers). I cannot commend Kong Computers highly enough. In being truthful and honest, Kris and Kong Computers are certainly worth of 6 stars, having consistently exceeded my expectations and delivered in every area. I cannot say I am an easy customer, I am extraordinarily picky and a perfectionist by nature, but despite any issues I have encountered or may encounter in future with my laptop, I am very happy I brought my Laptop through this great customer focused company. Best service I have ever received! I almost forgot to mention the great deals they have on offer. If you are in the market for a high powered laptop, look no further.
Excellent and honest company
Kris from Kong Computers has been excellent to deal with. I have recently purchased an Aorus X7 DT v8 from him. No issues whatsoever and Kris was able to find me a good supplier to upgrade the RAM (It came standard with 16GB but I wanted 32GB). I first contacted him early in the year and I wanted to purchase last years model, the Aorus X7 v7 which was the one that was available at the time. Kris gave me valuable advice and suggested I wait a few weeks as Intel was coming out with the new 8th generation processors which Aorus would integrate int...o their new line of laptops. He could have just as easily kept quite and said nothing but I'm glad he did. He is an honest and sincere person. I will be purchasing my future computer products through him.
World class customer service!
Absolutely great service, if it’s any store I’ll return to it’s Kong Computers! Kris took me through all the questions I had and was very professional as well as helpful! Will recommend to family, friends & strangers!
Kris at Kong did an amazing job - listened and answered all of my questions, very patient.
There was a small issue that was not their fault, yet they went to extra lengths to sort it out properly and quickly.
Their price was good and they had some extra freebies as part of the deal online.
I would definitely recommend them.
Great Customer Service
Good products, deals, and offers. And most importantly.. great communication, very friendly, and quick follow up. Kris takes his time to answer all your questions and handle all your concerns and he handles it professionally.
Fantastic all round
Could not be happier with my purchase from here. Kris was genuinely helpful in helping me decide what would be best laptop for me and didn't try and upsell me anything i didn't need. Got a great price and was highly communicative and accommodating the whole time. Would definitely buy from here again, and recommend over all other laptop stores i have been to!
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