I purchased a Gigabyte laptop from Kris just the other day. I can see from the other reviews on this site that my experience was not too unique. Meaning: his customer service is a 10/10. A lovely guy to chat with on the phone, correspond with via email and everything in-between.
It's not only the customer service though! My laptop arrived in 24 hours from the point of purchase. All the while, Kris checked in to make sure everything was above board and moving smoothly.
Can't say enough goods things -- would recommend.
Great Customer focused Company
I bought a Gigabyte laptop from Kong at the end of June and ever since then I have been impressed with the way Kong has handled customer Service. (prices were fantastic as well)
There was no issue to small for Kris to look into and any questions I had were met with an instant and informed reply.
I had issues with one of the peripheral devices that was supplied with the laptop, normally with something like this I wouldn't be to concerned and would let it go but one email to Kris is all it took for him to come up with a very satisfactory resolution that has left me with nothing but a positive view of the company.
I fully recommend Kong to anyone!
Bought Laptop: customer service assisted like never before
I would like to recommend the service of Kong Australia because in terms of price and service offered, I never been treated better in my customer life. I was able to appreciate the dedicated service of Kris along all the steps and I can confirm the shop is absolutely brilliant.
Excellent standard of Customer Service along with Quality products.
I have just recently bought a Metabox laptop through Kong Computers and have to say I am very happy. Kris was excellent to deal with, he is prompt in replying to questions and goes above and beyond in providing excellent quality service.
My only worry was that payment options were Bpay or direct bank transfer, but I was quickly set at ease by the glowing reviews Kris had already received. I was promptly sent invoices and updates from Kris which helped instill confidence.
My order got delayed in the mail due to flight delays; and although by...
Purchased a Metabox laptop from this company and it was a pleasure to deal with them. Fantastic quality product, good, clear communication and good value. Thanks!
Well Done Kong Computers!!
I received excellent service for the gaming computer I purchased for my son and should have written a positive review then. Nine months later that computer has a very loud fan issue. I contacted Kris almost knowing that his service would be impeccable and fully confident that he would get involved (unlike the Dell computer I got recently where one division has no idea what the other is doing and saying to the same customer). He did. Not only did he immediately send the correct and relevant form, but he also contacted the supplier to put the...m on notice that the laptop (still under warranty) was coming their way. Despite the manufacturer being slow on the response (they sat on it for a week and did nothing) I recall Kong's great service such that I'm writing this review about 4 months after the event. Will buy again from Kong if I can. Well done!
Excellent deals, great communication.
Came for the reasonably priced laptops, stayed for the excellent customer service. Kris answered any and all of my questions on days when he should have been at home relaxing, and kept me up to date with the progress of my order.
Kong will definitely be the first place I look when I'm in the market for another laptop.
Genuine and Responsive
The Customer Service at Kong is excellent; Kris has replied to obscure and strange emails well past regular working hours where I honestly didn't expect a reply until the next day or even business day. I was slightly hesistant with a payment method being just direct Bank Transfer but my hesitation was quickly dealt with as I was sent invoices and confirmations as soon as possible. The price I paid was less than ordering the product directly through the suppliers (who knows how that works) and the quality of the item, whilst out of Kong's control, was top notch. I am thoroughly satisfied with the work Kong did and have faith that should I encounter any problems they would be more than happy to help me out with them.
Great deals, fantastic customer service
Costumer service is awesome. Kris is was absolutely helpful for all my questions. Kong Computers has great deals and products. I have purchased a Gigabyte laptop for a good price. TOP1. Thanks
Service, service, service; simply good old service..!
I had begun to think that most unwanted and useless thing in any online store these days is customer, but, this store has changed my perception 360.
Products are priced exceptionally low; not masking and transferring unnecessary overheads towards customer like big stores around.
The best online experience!
Kris was just on the top of any questions I asked. The free shipping in Australia was also on top. Will definitely buy from them again in the future.
Great customer service
Kris of Kong computers was great to deal with , well priced , ordered on a Friday had laptop by Monday delivered to semi rural area.
Will defiantly buy again.
Great online shopping experience
I recently purchased a custom-built Metabox laptop through Kong Computers. The whole process was painless and efficient. Parts selection and ordering is all done via their website. Information is clear and concise and all options with prices are clearly listed. Kong kept me up to date with the ordering process via email. Overall a very pleasant experience buying from a specialised high-end laptop dealer.
Dumbfounded! This Is What Customer Service Should Be Like!
A quick email to ask if they had the Aorus laptop in stock - which by the way was waay cheaper than any other shop I had checked and to ask if they could get it to me in Melbourne by a week's time. I got a speedy response. I made the order before 1pm and to my amazement the delivery took less than 24 hours to get to me!
Customer service is top notch! Even getting a friendly call to confirm delivery details. FYI the courier doesn't deliver to Parcel Locker as they require sign on delivery which was fine for me, I just got it delivered to work.... I would certainly recommend these guys. Great and very competitively priced products, Superb customer service and all round good experience! Also, look out at there occasional deals on OzBargain ;-)
Recommend Kong Computers for anyone buying a laptop/PC !
Recently purchased a laptop and received within 3 days.
Customers service was super prompt and the prices are very competitive. Definitely recommend !!!!
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