Cheap yes you get what you oay
Yes they are cheap, you get what you pay for. Did they do the conveyancing, yes they did. Was it smooth, no, did they get it right no, wrong forms for signing, no attention to detail, overall service is poor, return of calls and email at best slow, absolutely zero guidance, could not do anything except follow someone else's direction, when issues arose, no ability to see a client perspective, poor attention to detail and overall a poor experience. Would certainly never use them again, poor value for money, lack of customer service and probab...ly because it was an investment property and I was interstate encouraged a slack approach. Think carefully as to what you want with a conveyancer, I have used others in NSW previously with far more attention to getting things right and doing the job effectively, not just slap dash.
Avoid if you are a 1st home buyer
I was recommended KRG by a colleague of mine as she received excellent service. Unfortunately, my experience wasn't the same. It's important to note that I was a first home buyer with zero experience in this area. The following will detail my extremely stressful and unpleasant experience:
1. I had no idea that I would be dealing with a range of conveyancing officers. 5 in total, making the level of customer service impersonal. I was sent 'cut and paste' information- which always went straight into my Junk Mail as each email was from a random p...erson. (Had I known, I would have checked my Junk mail regularly rather than missed important information) 2. My main officer used a lot of conveyancing jargon which went straight over my head. I had to ask my officer on numerous occasions to use more appropriate language as I was a 1st home buyer and had no idea what they were eluding to. 3. I had to call the Firm partner on two occasions to clarify what my conveyancing officer emailed me. I also had my colleagues and even my Bank Branch Manager read the emails which I received and they too were confused. In retrospect, I would have used a smaller firm, which would have provided more tailored and personable service for somebody with little knowledge in this area.
KRG - The experts in poor service
Most businesses are fine to deal with when everything is going well, but it's when problems arise that the differences between the good and poor become very apparent. As a property developer, I've dealt with many conveyancers over the years, and i would rate KRG in the bottom quartile. CW at KRG never replied to any of my email queries, and did the absolute minimum that she thought she could get away with. I phoned the manager to make a complaint and was dumbstruck at his poor attitude towards service - I don't see much hope for change with thi...s business. If price is the most important factor to you, then please do your research as there are other similar priced conveyancing firms that have a totally different attitude towards customer service.
Never available, minimal communication
It took nearly 2 weeks before I physically spoke to my contact at KRG. Whenever I call her I get voicemail & she doesn’t return calls. Very frustrating, lack of communication, lack of information, calls not returned, I have bought & sold several times in the past & this is by far the worst service I have ever received at what is already a stressful time
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Questions & Answers
Do you assist first home buyers with the grant process and stamp duty entitlements? My daughter is looking to purchase her first property and has no clue.
If so, how does she engage you??
What are KRG conveyancing charges from contract for sale to settlement/banking incl. GST--disbursements already known.
Hello Mark, we paid $1,100 but everyone is in different situation, but they do give you a quote before they start, so give them a call we have gone with them twice, with no problems.
Hi Mark. I recently sold. I paid about $24 for a title search and then about $650 from the proceeds of sale at settlement.
I like the fact the quote is 'all up' and you don't get charged extra fees. Online quote is easy to do. (Gosh I sound like a paid promo!)
I have also used twice with no problems.
We have two properties that we will be putting up for sale both are rental properties in two different areas will be able to get a discount for both properties.
Airlie beach is a rental in resort apartment. Second property is a house in spring Ike’s lakes both have tenants in at the moment
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