??!
1 photo
La Luna Pet Care

La Luna Pet Care Questions & Answers

4.2 from 349 reviews

5 questions from our users

Sandra G

Sandra Gasked

I was given a cat cabana penthouse and I can't work out how you would attach the extension cube. Can anyone help me please?

2 answers
La Luna Pet Care
Representative A.La Luna Pet Care

Hi Sandra, You build the add on cube separately then use the supplied zip ties to attach the 2 frames together. You can then cut the net top allow the cat access to that part. Please let us know if you need anything else.

Kind Regards

Admin

Sandra G
Sandra G

Oh ok cool. Didn't realise you had to cut the net. That's the part that confused me, how they would access the top part. Thanks heaps for your reply. We love the enclosure it was so easy to put together (even though after watching the video I did it backwards).

Lyn B.

Lyn B.asked

Received Cat Cabana. Having difficulty assembling it as the net seems too small.

5 answers
Meaghan C
Meaghan C

Hi Lyn, I found it a 3 person job getting the net on as it’s quite a tight fit.

Lyn B.
Lyn B.

Thanks Meaghan - so it’s not as easy as the video shows ! Will tell my frustrated hubby he was worried about bending the poles . Thanks

La Luna Pet Care
Representative A.La Luna Pet Care

Hi Meaghan,
How long ago did you purchase your enclosure. We have just released a new updated version that has an adjustable net, which makes it much easier. See this assembly video, No outtakes, full assembly from start to finish. https://www.youtube.com/watch?v=sYG8DNKbYUc&t=6s
Any questions please let us know.

Regards

Animalistic Team.

Kerry R

Kerry Rasked

Hi,
We are installing a new security screen and want to incorporate a pet door. Would your product fit a swinging security door, allowing sufficient space for both the security door and solid door to close at the same time when necessary? Also, what is your turn-around time for orders at the moment? We have a deadline in early December.

1 answer
La Luna Pet Care
Representative A.La Luna Pet Care

Hi Kerry, Yes we have an Aluminium Pet Door that is designed for screen doors. We also sell Petway pet doors which are also a good fit for screen doors. See the links below for your options. If you would like us to install it for you please let us know by calling us on 1300 761 369 and we can get you booked in.

https://www.temporarypetdoor.com.au/aluminium-premium-pet-door

https://www.temporarypetdoor.com.au/petway-pet-door

Kind Regards

Admin

Storm

Stormasked

Hi I'm wondering if the dog exit/entry dog access is able to be locked when we need him kept inside? Also my other concern is snakes coming in. Not so much a door issue but just wondered if you new. Thankyou.

1 answer
La Luna Pet Care
Representative A.La Luna Pet Care

Hi Storm, Yes that flap can be locked with the steel locking plate included. Also we get asked a lot about snakes! To date we have never heard of this happening. Also the flaps use magnets to keep them closed so i don't think you will ever have an issue with this :)

Kind regards

Admin

Yuanyuan Wang

Yuanyuan Wangasked

Hi,very impressed by the review and just wondering if the large size door can allow greyhounds to get through? My dogs average shoulder height is around 70cm.

1 answer
La Luna Pet Care
Representative A.La Luna Pet Care

Hi Yuanyuan Wang, Yes the large size will be fine for a greyhound. We have over 400 reviews on our website which you can also read through. We don't really use this site for reviews much.

Kind regards

Admin

Get an answer from our members and La Luna Pet Care representatives

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.