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La Luna Pet Care

La Luna Pet Care (page 2 of 18)

4.2 from 348 reviews

Reviews

4.2

348 reviews
5
(224)
4
(55)
3
(16)
2
(8)
1
(45)
  • Product Quality
    4.5 (59)
  • Return Claim MadeYes (3) · No (66)
  • Shipping
    4.1 (39)
  • Customer Service
    5.0 (3)
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Reviewer Photos & Videos

Debbie

DebbieGreater Melbourne (Metropolitan), VIC

Replacement dog door flap

published

I recently made this online purchase for my daughters doggy door as the old one had broken and she replaced it herself with no issues. Would definitely recommend this product.

Product Quality
Shipping
Return Claim MadeNo

Review collected in partnership with La Luna Pet Care

Great customer service!

published

We needed a new flap for our old doggy door patio door insert. It was an older model so we were worried we might be out of luck. A quick reply to my email and we ordered the right replacement part and it arrived really quickly. Highly recommend them!

Product Quality
Return Claim MadeNo

Review collected in partnership with La Luna Pet Care

Great! Works perfectly

published

Item is Just as described and pictured. Great item and works perfectly. Very happy with the purchase. Height can be adjusted to size to fit doors, very strong and sturdy.

Product Quality
Shipping
Return Claim MadeNo

Review collected in partnership with La Luna Pet Care

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Bruce

BruceSouth East Queensland, QLD

  • 4 reviews

10 out of 10 a great quality cat enclosure.

published

The cat cabana is just the the answer for my cat. I pop her in at night along with her bed and food. I've placed the cabana on my patio and she is comfortable and safe and most importantly cool ... before the cabana I would lock her in the garage at night as she is way to disruptive in the house, however the garage in a QLD summer is not appropriate as the heat can be diabolical. Installing the Cabana was easy and I love the fact that its portable if needs be.

Product Quality
Return Claim MadeNo

Review collected in partnership with La Luna Pet Care

Vanessa

VanessaMetropolitan Adelaide, SA

Amazing quality and durability!

published

We purchased the bar lock for our sliding door as we are renting and needed something we could remove. We are so impressed with our purchase, the bar lock is so strong and sturdy we feel completely safe using this to lock our back door. Will definitely purchase again!

Product Quality
Return Claim MadeNo

Review collected in partnership with La Luna Pet Care

Tracey

TraceySydney, NSW

Its an awesome product

published

My cats love it .
I would definitely recommend
My cabana is under cover & it backs onto a beautiful garden
I plan to keep my cats happy & healthy this is the product you need

Product Quality
Shipping
Return Claim MadeNo

Review collected in partnership with La Luna Pet Care

Kelly

KellyNorth Queensland, QLD

Amazing quality! - Cat Hammock

published

I ordered a large hammock for my outdoor cat enclosure and its perfect!! My 3 cats absolutely love spending their time sleeping on it! The quality of the hammock is amazing, usually Im a bit iffy when it comes to purchasing things online, especially off eBay regarding quality but the hammocks quality is amazing! Especially for the value for money price I paid! Shipping was extremely quick and the company was overall really professional and friendly (: I will be buying more from them in the future!

Product Quality
Shipping
Return Claim MadeNo

Review collected in partnership with La Luna Pet Care

cat door

published

good service, good product and installation went without problems. Cat found magnetic catch too strong so had to remove it. Applied over the phone to order and received excellent advise for any questions I had. Was also able to pay via bank transfer. I would definitely recommend this product and installation service

Customer Service
Product Quality
Return Claim MadeNo
Store LocationSunshine Coast Qld
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Review collected in partnership with La Luna Pet Care

I love it so do my dogs.....

published

This is a fantastic product. Was hesitant due to sizing but the extension is great and fits well. Now I've taught the dogs to go in and out the door its amazing. The service is great as well. Would highly recommend

Shipping
Return Claim MadeNo

Review collected in partnership with La Luna Pet Care

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Chris Jones

Chris JonesSouth-Eastern Region, NSW

  • 2 reviews

Excellent product. Nonmore letting the dogs in and out!

published

Good construction and a quality finish. We particularly like the magnetic strip that keeps the bottom of the flap closed when not in use. It would be great if the adjustable height securing screws were slightly set in from the outside edge - allowing a more secure fit against the sliding door frame.

Product Quality
Return Claim MadeNo

Review collected in partnership with La Luna Pet Care

Kirstyn M.

Kirstyn M.South East Queensland, QLD

Makes life so much easier. The dogs can take care of business without disturbing me.

published

Super easy to set up and now the dogs have worked out the rules. Go out your one door. No more scratching on the glass and the screen to come in or out. Fabulous

Product Quality
Shipping
Return Claim MadeNo

Review collected in partnership with La Luna Pet Care

Does its job

published

Fast delivery and quite simple and easy to install. No instructions for a metal arm part in the box. Good size door for cats. It looks strong and neat thx

Product Quality
Shipping
Return Claim MadeNo

Review collected in partnership with La Luna Pet Care

Dianne

DianneSouth East Queensland, QLD

Wished I had brought one for my old home

published

Very happy with this dog door .It arrived early easy to fit I'm happy and so are the dogs. If you are looking to solve a dog door problem this is it.

Shipping

Review collected in partnership with La Luna Pet Care

fit great for what I wanted

published

I have a large dog door is great for him to go inside and outside by himself no more having to get up to open screen door great fitment neat and tidy

Product Quality
Shipping
Return Claim MadeNo

Review collected in partnership with La Luna Pet Care

emerg93a

emerg93aGreater Melbourne (Outer), VIC

  • 6 reviews
  • 10 likes

Better than I expected

published

The pooch door arrived much quicker than I thought and found it to be of good quality.and easy to install. So yes I am happy with it and so is my pooch

Product Quality
Shipping
Return Claim MadeNo

Review collected in partnership with La Luna Pet Care

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Sue

SueMetropolitan Adelaide, SA

Cat Cabana. Emergency housing

published

I needed a speedy solution to safely house my cat whilst visiting my daughter. I rang and ordered the Cat Cabana. It arrived by courier in South Australia 5 days later, with parcel tracking all the way. Solved an emergency situation perfectly. Very happy with the product and the service. Thank you

Return Claim MadeNo

Review collected in partnership with La Luna Pet Care

CornishQueen

CornishQueen

  • 3 reviews

no help when product doesn't perform

published

Aluminium pet door flap doesn stay in place correctly, even when professionally installed. Unless you pay far more to use their people, they wash their hands. They adopt a patronising tone and take back so-called good-will gestures. Never again ...

Product Quality
B.T.Melb

B.T.MelbGreater Melbourne (Inner), VIC

  • 9 reviews

Terrible Service - but got full refund

published

Revising my feedback after resolution of the escalated matter. I dealt with [name removed], who was great and provided a full refund (which I did not expect).
-
Terrible customer service.

I ordered the product at the start of Sep'19 and it took over a month to arrive (arriving in Oct'19). No communications to advise that there was a delay, required me to constantly follow up. The delay in receiving the product was an inconvenience.

Also note that they use 3 different names - Animalistic, Temporary Pet Doors and La Luna - avoid all of these.

Product Quality
Return Claim MadeYes
2 comments
La Luna Pet Care
Representative A.La Luna Pet Care
B.T.Melb
B.T.Melb

Hi David,

I PM'd you my order no. To add to the above, I also made a request for a refund through your online portal. I received no response to date, and would be surprised if I did get one given the disappointing service so far.

Do Not Trust What what your being told.

published

Product is OK. Service, communication, terrible. I would not trust what you are being told. Took payment straight away, 3 weeks later still no delivery and no communication. Still waiting on refund 18 days later. Extremely poor customer relations, wouldn't recommend to friends.

1 comment
La Luna Pet Care
Representative A.La Luna Pet Care
TK1

TK1Palm Beach

  • 11 reviews

Beware of this Company!!

published
Product Quality
Shipping
Return Claim MadeNo
1 comment
La Luna Pet Care
Representative A.La Luna Pet Care
Page 2 of 18
See all La Luna Pet Care reviews

Questions & Answers

Sandra G

Sandra Gasked

La Luna Pet Care

I was given a cat cabana penthouse and I can't work out how you would attach the extension cube. Can anyone help me please?

2 answers
La Luna Pet Care
Representative A.La Luna Pet Care

Hi Sandra, You build the add on cube separately then use the supplied zip ties to attach the 2 frames together. You can then cut the net top allow the cat access to that part. Please let us know if you need anything else.

Kind Regards

Admin

Sandra G
Sandra G

Oh ok cool. Didn't realise you had to cut the net. That's the part that confused me, how they would access the top part. Thanks heaps for your reply. We love the enclosure it was so easy to put together (even though after watching the video I did it backwards).

Lyn B.

Lyn B.asked

La Luna Pet Care

Received Cat Cabana. Having difficulty assembling it as the net seems too small.

5 answers
Meaghan C
Meaghan C

Hi Lyn, I found it a 3 person job getting the net on as it’s quite a tight fit.

Lyn B.
Lyn B.

Thanks Meaghan - so it’s not as easy as the video shows ! Will tell my frustrated hubby he was worried about bending the poles . Thanks

La Luna Pet Care
Representative A.La Luna Pet Care

Hi Meaghan,
How long ago did you purchase your enclosure. We have just released a new updated version that has an adjustable net, which makes it much easier. See this assembly video, No outtakes, full assembly from start to finish. https://www.youtube.com/watch?v=sYG8DNKbYUc&t=6s
Any questions please let us know.

Regards

Animalistic Team.

Kerry R

Kerry Rasked

La Luna Pet Care

Hi,
We are installing a new security screen and want to incorporate a pet door. Would your product fit a swinging security door, allowing sufficient space for both the security door and solid door to close at the same time when necessary? Also, what is your turn-around time for orders at the moment? We have a deadline in early December.

1 answer
La Luna Pet Care
Representative A.La Luna Pet Care

Hi Kerry, Yes we have an Aluminium Pet Door that is designed for screen doors. We also sell Petway pet doors which are also a good fit for screen doors. See the links below for your options. If you would like us to install it for you please let us know by calling us on 1300 761 369 and we can get you booked in.

https://www.temporarypetdoor.com.au/aluminium-premium-pet-door

https://www.temporarypetdoor.com.au/petway-pet-door

Kind Regards

Admin

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