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La Luna Pet Care

La Luna Pet Care (page 4 of 18)

4.2 from 348 reviews

Reviews

4.2

348 reviews
5
(224)
4
(55)
3
(16)
2
(8)
1
(45)
  • Product Quality
    4.5 (59)
  • Return Claim MadeYes (3) · No (66)
  • Shipping
    4.1 (39)
  • Customer Service
    5.0 (3)
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Reviewer Photos & Videos

JuliaP

JuliaPSouth East Queensland, QLD

Great product, perfect for our needs

published

Very happy with our purchase (temporary pet door). Easy installation, friendly, knowledgeable customer service at Coolum store. I would definitely recommend this product to anyone looking for a temporary pet door at a reasonable cost.

Review collected in partnership with La Luna Pet Care

Cat Cabana

published

I needed a easy to set up cat enclosure and this has worked out very well. Light and easy to move around, suitable for keeping cats locked in a safe place overnight.

Review collected in partnership with La Luna Pet Care

CaraH

CaraHSouth-Eastern Region, NSW

  • 2 reviews

Temporary dog doors

published

The doggy doors are excellent it only toke 3 days for my dog teddy to figure out how to go outside and inside and he loves that he can go out whenever he feels like it.

Review collected in partnership with La Luna Pet Care

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Just what we needed. Thank you!

published

The door Fit perfectly with the ability to adjust to the size of your screen. Cats like being able to come and go.
The instructions were easy to understand and didn't cost too much money.

Review collected in partnership with La Luna Pet Care

Took money but no service

published

I don't have good feedback because despite the fact you took my money (over $600) a month ago, no one has called me to arrange time for measurements, let alone installation. I am minded to request a refund.  We are desperate to get our doggy door installed and I am having to call the glazier half a dozen times and he won't even commit to an appointment to measure yet. He was on holidays at the gold coast. Surely you have more contractors than that? It is extremely bad service and I am extremely unhappy.

Review collected in partnership with La Luna Pet Care

Nanna

NannaSouthwest, VIC

  • 2 reviews

Patio pet door

published

Bought one of these doors 9 years ago & gave it away when my dog died . Now have a new dog, so bought the new version. This is a brilliant product, very easy to install & the updated version with the slide in panel is much easier to use . Puppy figured it out in a couple of hours . Thank you for this very clever product ( easily installed by 2 women!)
My dog is a whippet, got the large size door as you recommended. Has also been used by 2 visiting 10 year old golden retrievers that have never seen one of these doors before.

Review collected in partnership with La Luna Pet Care

Jill Hughes53

Jill Hughes53Sydney, NSW

  • 2 reviews

It was perfect as we are renting and couldn’t put in something permanent

published

Looks great, just can’t teach an old dog new tricks...she sits one side with her nose against the door staring in lol. I put my hand thru and wave her in but she just doesn’t get it... still going to keep trying

Review collected in partnership with La Luna Pet Care

Mark Daly

Mark Daly

  • 3 reviews

Wonderful product

published

I originally was enquiring about a permanent door, But it was too expensive. The consultant told me about the insert, what a great product and half the price. Extremely satisfied.

Review collected in partnership with La Luna Pet Care

ChrisS

ChrisSGreater Melbourne (Outer), VIC

Great quality pet door

published

I wish the height extension piece could be connected to either the top or the bottom as my doggy is tall but thin (a whippet) and i didnt want the large as its too wide

April 8th 2019 Update: Love the doggy door

My only suggestion would be that the height extension could be fitted to top or bottom. I have a tall thin whippet so i got the medium door but she has to bend down too far

Review collected in partnership with La Luna Pet Care

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JohnC

JohnCGreater Melbourne (Metropolitan), VIC

Pet Door through a Brick wall

published

Purchased the Pet door and tunnel for a brick wall. Tunnel needs to be 240mm wide not 200mm for a standard brick veneer wall. Had to cover the gap with 42x12mm timber strip. All held together with silicon and Liquid Nails. Client was happy with the end result.

Review collected in partnership with La Luna Pet Care

michelle28harrison

michelle28harrisonGreater Melbourne (Inner), VIC

Top quality, Whippet Approved!

published

Best type of dog door for renters. This Brand is top quality, I love that all wareable parts can be reordered as I know flap gets gross after few years

Review collected in partnership with La Luna Pet Care

exactly what was needed

published

I needed a soft close dog door that my dog is happy to use. Was replacing one with a rigid flap which was VERY noisy. This one is just what the doctor ordered, and it was delivered quickly at a good price.

Review collected in partnership with La Luna Pet Care

Leese

LeeseCanberra 2600, ACT

  • 3 reviews

Brilliant product...so happy

published

I am so happy with my order of a temporary cat door...it was easy installation and my cat (Otis) loves using it. Great for a rental property and plenty of locking options...thank you for giving my boy his freedom to come and go as he please....brilliant product!

Review collected in partnership with La Luna Pet Care

Jo

JoGreater Melbourne (Metropolitan), VIC

  • 2 reviews
  • 1 like

Dog Door plus installation

published

Super easy to organise and the tradie that was booked to install the door was punctual, professional and fast. Door functions well and my dog really likes it. Very happy.

Review collected in partnership with La Luna Pet Care

Perfect option

published

Excellent product. Works perfectly for a temporary pet door. Great communication, speedy delivery. Definitely recommend if you are in a rental property. You are able to take it with you.

Review collected in partnership with La Luna Pet Care

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Door works fine except for small button above security panel and the installation cost is exorbitant

published

I appreciate that a business needs to make money and I am thankful that Animalistic organised the installation for me. I assumed their own people would undertake the installation but this is a very small business and they outsource the installation to the local handy man. The price charged to me was double that of the handyman's quote. That's just pure greed. The labour costs to make a phone call are not that high.

Review collected in partnership with La Luna Pet Care

Cat cabana

published

Good, simple, straight forward product. Could use some sort of brack in corners to make little more solid. And corner shelves need something to stop front rail from moving off sides. But otherwise great product. Easy to patch when your staffy chews a hole in it.

Review collected in partnership with La Luna Pet Care

Purrfect!

published

Brilliant cat cabana house/ run is easy and straight forward to put togeather
we combined an extra cube with the combo kit for a very reasonable price with delivery. Which was fast and they placed it in a secure position. We combined ours with a cat door and a cat tunnel to link our garage ( maybe Anamalistic could develop their own tunnel)
Very happy! Our cat is very relaxed in the cabana
And we found another use for it
Placed over our veggie garden it stops possums eating our veggies too
Maree and Mat

Review collected in partnership with La Luna Pet Care

Brilliant .....

published

We have posted the cabana on Facebook and have referred many friends to your website. We had a zipper issue tonight but have rectified the issue. If our zipper breaks is their a warranty???

1 comment
La Luna Pet Care
Representative A.La Luna Pet Care

Hi George, Thanks for the great Review. Don't worry about the zipper if you have any trouble with it just give us a call or an email and we will send you out a replacement. It is all covered under warranty.

Kind Regards
Admin

Review collected in partnership with La Luna Pet Care

A fantastic cat enclosure, ideal for apartments with verandahs!

published

Was looking for a a reasonably big enclosure, durable & safe, suitable for 2 cats, easy to install, lightweight & could be extended in size.

Review collected in partnership with La Luna Pet Care

Page 4 of 18
See all La Luna Pet Care reviews

Questions & Answers

Sandra G

Sandra Gasked

La Luna Pet Care

I was given a cat cabana penthouse and I can't work out how you would attach the extension cube. Can anyone help me please?

2 answers
La Luna Pet Care
Representative A.La Luna Pet Care

Hi Sandra, You build the add on cube separately then use the supplied zip ties to attach the 2 frames together. You can then cut the net top allow the cat access to that part. Please let us know if you need anything else.

Kind Regards

Admin

Sandra G
Sandra G

Oh ok cool. Didn't realise you had to cut the net. That's the part that confused me, how they would access the top part. Thanks heaps for your reply. We love the enclosure it was so easy to put together (even though after watching the video I did it backwards).

Lyn B.

Lyn B.asked

La Luna Pet Care

Received Cat Cabana. Having difficulty assembling it as the net seems too small.

5 answers
Meaghan C
Meaghan C

Hi Lyn, I found it a 3 person job getting the net on as it’s quite a tight fit.

Lyn B.
Lyn B.

Thanks Meaghan - so it’s not as easy as the video shows ! Will tell my frustrated hubby he was worried about bending the poles . Thanks

La Luna Pet Care
Representative A.La Luna Pet Care

Hi Meaghan,
How long ago did you purchase your enclosure. We have just released a new updated version that has an adjustable net, which makes it much easier. See this assembly video, No outtakes, full assembly from start to finish. https://www.youtube.com/watch?v=sYG8DNKbYUc&t=6s
Any questions please let us know.

Regards

Animalistic Team.

Kerry R

Kerry Rasked

La Luna Pet Care

Hi,
We are installing a new security screen and want to incorporate a pet door. Would your product fit a swinging security door, allowing sufficient space for both the security door and solid door to close at the same time when necessary? Also, what is your turn-around time for orders at the moment? We have a deadline in early December.

1 answer
La Luna Pet Care
Representative A.La Luna Pet Care

Hi Kerry, Yes we have an Aluminium Pet Door that is designed for screen doors. We also sell Petway pet doors which are also a good fit for screen doors. See the links below for your options. If you would like us to install it for you please let us know by calling us on 1300 761 369 and we can get you booked in.

https://www.temporarypetdoor.com.au/aluminium-premium-pet-door

https://www.temporarypetdoor.com.au/petway-pet-door

Kind Regards

Admin

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