unprofessional, careless and irresponsible building managers
As a building manager their job is to identify defects and get those defects rectified. but Laing+Simons in Australian Capital territory ignores building defects especially in my case, they don't raise it to owners corporation as the investigation and rectification is costly process and L + S are scared that their contract may be cancelled. I have spoken to staff in their head office, all are ignorant.
Previous building manager identified the potential problem or cause in the building to owners corporation and later he disappeared.
L + S building manager staying quiet and not following up on building defects is not good
Extremely unprofessional and manipulate attitude
We are looking for an 2bhk apartment in Mays Hill and unfortunately came across your Leasing execution - "Carmen Ukhanna". She is extremely unprofessional with always a rude tone. We were actually interested in the property and came twice to visit but both the time she made us wait nearly an hour even after clearing mentioning the inspection timing in the email. She didn't even pick our calls for a long time and also tried to rush in showing us the units .Despite all of these, She also made a personal comment on our age and also about why we di...dn't have kids which is completely personal and none of her business. She is extremely manipulative and she tried to put words in our mouth which we never mentioned to her either in the application or in person. Even after clearing mentioning in the application , she again tried to manipulate by saying that we agreed to move in before the agreed date . I totally understand that it's ur business , but it would be more professional if you clearly mention that the unit is already taken by someone else instead of being manipulative and rude. Total failure in dealing with customers!!!!!
The Worst Real Estate Agent - Blacktown Branch.
If you think to be a tenant stay away from this unprofessional leasing/property manager team.
Firstly, they do not ask your availability for inspection times that they have to do. They pick the time and do not give you options.
They do not call you before the enter your property. If you do not use your shoes inside of the house, they probably enter with their shoes and do not notify you. They do not care if you have special items inside of your place just enter without notifying.
Secondly, they do not notify you the end of lease condition report. They do not give opportunity to clean/fix the problems that they found on the property whereas other more ethical agencies do.
Stay away if you think to be a tenant.
Laing + Simmons - Kingsford team ( Maria, Dean & Tass )- Awesome and excellent
I have been rented through Laing+Simmons ( Kingsford NSW branch) for years ( more than 5+ years ) and the lovely team is awesome especially to the following person for there great service and excellent custome serivce ( 10 + is the review out of 1 to 10 using 1 as low and 10 as best - These guys are awesome and I need to reate 10 + )
Hats off to the lovely Laing+Simmons ( Kingsford NSW branch) team member:
The above team is great and awesome!!!!! ...The best team in the entire real estate agency in Australia I would like to rate them below Customer service - 10 out of 1 to 10 rating ( ranking 1 is low and 10 is best) Service excellence - 10 out of 1 to 10 rating ( ranking 1 is low and 10 is best) Transparencey - 10 out of 1 to 10 rating ( ranking 1 is low and 10 is best) Service turnaround/processing - 10 out of 1 to 10 rating ( ranking 1 is low and 10 is best) Product Knowledge/legan knowledge - 10 out of 1 to 10 rating ( ranking 1 is low and 10 is best) Thanks Aruneaswari
****Betty Pham**** excellent estate agent
****Betty Pham**** Betty from Campsie office of Laing & Simmons has been excellent from the word GO! She picks up my phone calls and responds late at night and early in the Mornings, whenever you think you have issues and you might need a response ASAP, she’s there! Working with a person whose passion is to deliver a great estate agency service experience is so refreshing!!
I felt frustrated when I gave my property to another local agent for sales last year, and there were no results. So I did lots of research online to find a suitable agent ...
Laing and Simmons worst agents
We had a few meeting with Laing and Simmons to one sell the property and then second to rent it out. The first time they quoted an amount and then we went with another agent who got $400,000 more than the price Laing and Simmons quoted. When it came to rental of a property. They were nice and pleasant, till they got the contract. The next meeting the lady Kym was extremely rude and dismissive, lot of items were missing. Even when it came to vetting people, she totally misread the application. We were lead to believe payments would be once a mon...th. We had them coming at twice a month, then once every two months, there was no consistency in the payments. Communication was poor and the preference was given to the tenants. Even when the tenant wanted to break the lease 6 months into the 12 month lease, which we said no to. A new tenant wasn't found and the other tenant had to continue payments. Laing and Simmons said we were lucky to get this payment and that if it went to tribunal we wouldn't win.
Beware landlords - L+S Double Bay will chase all your good tenants away
As an investor I would not recommend Laing and Simmons Double Bay as a property manager. While I was rentvesting, I took up a lease at Elizabeth Bay through L+S. They have been extremely unreliable when I reported issues with my rented unit; ignored my service requests; passed my contact details to 3rd party trades people without my consent. When I provided them with feedback, they will blame it on their other staff, showing little accountability as an agency as a whole.
At my end of lease, [name removed] tried to find multiple ways to take mo...ney out of my bond. The biggest joke was $100 because the balcony doors outside was dirty. If you choose them to manage your property, be ready for them to annoy bad tenants off and for your property to be mismanaged.
Do not trust them!
They never gave us the keys to open any windows within the entire 13months I was there. They changed my condition report and made me pay for things that were wrong with the property before I moved in. I had cleaners come but real estate claims the property was a mess. The landlord was at the property every other weekend for the first 3months so I asked to do the walk through with him as we had discussed the issue and he had assured me they were due to the renovations etc. But real estate refused to contact him and took my bond. After renting mo...re then 25properties I can say this is THE WORST real estate ever. Not professional in any way and they lie and cheat to take your money. After reading reviews I discovered that unless you use their cleaner they dont pass you. So over $3000 to exit that property. What a joke.
Laing + Simmons
Upon vacating from the property, this real agent failed to explain and notify my parents that we had to pay an outstanding amount. We would of happily paid if they notified us at the time but this was not the case. The last communication we received from them was on 30/01/19 but they did not state that we had to pay any outstanding amount. By then my family have already vacated the property for over a month. We then received an email on 21/05/19 from a company that collects debt stating that we need to pay outstanding amount. It’s been nearly 4...months since we’ve vacated from their property with no communication from Laing + Simmons and we hear of this from a debt collector. I emailed the real estate on 30/05/19 to find out why it wasn’t directly communicated to us about this? And why it’s taken this long to tell us? It’s now 03/06/19 and still no word from Laing + Simmons. I find this real estate agent very unprofessional in their lack of communication and failing to address something crucial like this that will effect my family’s financial state.
The worst real estate
Don't rent from Laing and simmons Blacktown they are negligent they won't get serious repairs done they have made so many mistakes since we rented from them the property manager's don't know how to do there job it's like talking to a brick wall we have had enough so are looking for a somewhere else to live if I could give no stars I would they don't deserve one star.
Unprofessional and unresponsive
My partner and I suffered so much headache with Liang+Simmons in Kings Langley. The agents are very rude and arrogant. They do not respond to maintenance requests and give too many excuses. The PMs ignore phone calls trying to avoid responsibility. The landlords end up spending more at the end as the agents don't bother hiring proper tradies or responding timely.
Lived in a Laing & Simmons managed property for 2 years. Constant struggle with the property manager to get things fixed. They would make inspection appointments and then not turn up only to demand a week later that we reschedule around their preferred times. Turned up on the property without warning. They did their best to keep our bond, claiming things were not clean that were and that damage that we listed in our initial move in report was done by us during our time there.
Do Not Sign Up With Laing + Simmons
Dishonest people especially when it comes to getting your bond back at the end of lease they will try take every penny. Find another do not take your business with them at all I have a few family members under them who are now moving on to other property provider because of their arrogance and dishonesty I would not rate at all but I had to just to submit my review.
- Verified customer
Laing and Simmons Cronulla
The only thing [name removed] sold well was herself. Managed to achieve a sale at hundreds of thousands less than valuation. Advised us to outlay money on furniture rental, painters, landscapers, building report and marketing - all a waste of money. Biggest financial mistake of my life going with Laing and Simmons, Cronulla.
Laing+Simmons Surry Hills.
They are the rudeness and arrogant agent we have come across. We inspected one of their properties in Redfern and they were very unprofessional and rude. And never responded to any inquires on time. They Have no idea what’s going on in the marke and no room for negotiations.
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