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Laithwaite's Wine People

Laithwaite's Wine People

4.5 from 963 reviews · View Statistics

Reviews

  • Product Quality
    4.6 (495)
  • Return Claim MadeYes · No (576)
  • Customer Service
    4.6 (391)
  • Shipping
    4.4 (369)
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Rob

RobMid North Coast, NSW

Quality wines reasonable prices

published

Happy with every case I have received. A suggestion that the gimmicks ( coffee table, glasses etc) are a waste of time. I would rather have cheaper wine and zero delivery cost

Product Quality
Customer Service
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Vass Anastasiou

Vass AnastasiouSydney, NSW

Consistently great wines. Good value.

published

Very happy with the range of wine offered which are reasonably priced. Great specials offered regularly. We have been receiving Laithwaite wines for 5 years and are very happy with the quality and service.

Product Quality
Customer Service
Shipping
Incentivised ReviewNo
Return Claim MadeNo
bibliophile

bibliophileWide Bay-Burnett, QLD

  • 2 reviews
  • Verified customer

Terrific selections

published

I have found most of the wines I have bought to have been accurately described, and good value. On the very odd occasion a wine has not been to my taste, it has been replaced immediately.
Delivery has usually been very prompt although I live rurally.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo

Review collected in partnership with Laithwaite's Wine People

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Taffy Marsden

Taffy MarsdenSydney, NSW

  • Verified customer

Excellent range and prices

published

I still view email promos from other wine companies but this is now the only one I buy from. Interesting range, mostly labels is don’t know, and excellent pricing. Good guarantee (no charge if you don’t like) and although a few have been of lesser quality they have not been so to such an extent that I would act on the guarantee.

Product Quality
Customer Service
Shipping
Incentivised ReviewNo
Return Claim MadeNo

Review collected in partnership with Laithwaite's Wine People

  • Verified customer

Great service and great reds.

published

I like the variety and the price of the cases I receive. I also like the fact that the wine is delivered to my front door.

Product Quality
Customer Service
Shipping
Incentivised ReviewNo
Return Claim MadeNo

Review collected in partnership with Laithwaite's Wine People

Robert

RobertPerth, WA

  • 2 reviews
  • Verified customer

Excellent Way to shop for wine

published

The wine people always have a great selection of wine offers to chose from; both domestic and imported varieties. Their prices are very competitive and placing an order is easy and the delivery service is excellent.

Product Quality
Customer Service
Shipping
Incentivised ReviewNo
Return Claim MadeNo
1 comment
Laithwaite's Wine People
Alex D.Laithwaite's Wine People

Hello, thank you for your positive review. We are happy to hear you have been enjoying our wine offers and found the order process easy. We look forward to hearing from you soon.
Laithwaites Wine People

Review collected in partnership with Laithwaite's Wine People

  • Verified customer

Good quality wine

published

I am enjoying my order- the Cabernets and Merlots, have a nice smooth taste. I was sent a varied selection of wines, and am pleased with them. However, i specifically asked not to send bottles with corks, but i have seen that so far two bottles are with corks. Hard to open.

Product Quality
Customer Service
Shipping
Incentivised ReviewNo
Return Claim MadeNo
3 comments
Laithwaite's Wine People
Alex D.Laithwaite's Wine People
Brian Lubotzky
Brian Lubotzky

As i have said, I asked for bottles with no corks prior to placing the order-see my comment above!

Laithwaite's Wine People
Alex D.Laithwaite's Wine People

Hello. I have sent you a private message so we can resolve this to your satisfaction.
Laithwaites Wine People

Review collected in partnership with Laithwaite's Wine People

Liz Atkins

Liz AtkinsSydney, NSW

  • Verified customer

Great way to buy wine

published

Knowledgeable sellers of excellent wine. Great special offers on premium wines. Personalised service through a broker if you want it.

Product Quality
Customer Service
Shipping
Incentivised ReviewNo
Return Claim MadeNo
1 comment
Laithwaite's Wine People
Alex D.Laithwaite's Wine People

Hello, thank you for your positive review. We are glad to hear that you are enjoying our specials offers on premium wines. Our Personal Wine Advisors are a very knowledgeable team and will be happy to hear this.
Laithwaites Wine People

Review collected in partnership with Laithwaite's Wine People

Better information

published

Wine producers often fail to provide useful (or any) information on the back label. This should include varieties, regions and either drink by dates "...now..." "...in the short term..." "...best before 2024..." or "...cellar 5-10 years..." Since winemakers seldom provide this Laithwaite's should include it in tasting notes.

Product Quality
Customer Service
Shipping
Incentivised ReviewNo
Return Claim MadeNo
1 comment
Laithwaite's Wine People
Alex D.Laithwaite's Wine People

Hello, thank you for your review. Our wines accolades and drink by dates are displayed on our website. If you like to find out more information on our wines, you are more than welcome to contact our Customer Service.
Laithwaites Wine People

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Ian

Ian

  • 2 reviews
  • Verified customer

Interesting offer

published

Will be able to say more when I have actually tried the wines. Surveys like this are pointless so soon after purchase

Customer Service
Shipping
Incentivised ReviewNo
Return Claim MadeNo
1 comment
Laithwaite's Wine People
Alex D.Laithwaite's Wine People

Review collected in partnership with Laithwaite's Wine People

So disorganised

published

Ordered with enough time for Christmas. Slow dispatch. Confirmed redirect, never processed. Left without Christmas gifts. Poor service. Never again.

Customer Service
Shipping
Incentivised ReviewNo
Return Claim MadeNo
1 comment
Laithwaite's Wine People
Alex D.Laithwaite's Wine People

Hello thank you for your review. We are sorry to hear about the issues you had receiving your wines and contacting us. We have sent a private message so we may resolve this issue for you.
Kind Regards
Laithwaites Wine People

  • Verified customer

A very good alternative

published

Everyone has different tastes when it comes to wines! Laithwaites have a good mid range selection of wines both red and white. Some excellent and some ordinary but overall good value for money. That is why I am a member!

Product Quality
Customer Service
Shipping
Incentivised ReviewNo
Return Claim MadeNo
1 comment
Laithwaite's Wine People
Alex D.Laithwaite's Wine People

Hello, thank you for your review. We are happy to hear that you are enjoying our wide selections on wines. We feel 100% confident that our wines are of the highest quality and best value for money
Laithwaites Wine People

Review collected in partnership with Laithwaite's Wine People

Peter

PeterSydney, NSW

Warning - Charge Credit Card without Authority

published

Beware of this organisation, once they have your personal and card details they automatically charge your card and send wine every 3 months. I had to dispute the unauthorised transaction with my bank and cancel the card to prevent this re-occurring every 3 months. Clear contravention of Australian Consumer Law s.18(1), deceptive and misleading conduct. I have referred them to the ACCC.

Incentivised ReviewNo
Return Claim MadeNo
1 comment
Laithwaite's Wine People
Alex D.Laithwaite's Wine People
Consumer

ConsumerHunter Region, NSW

  • 5 reviews
  • 3 likes
  • Verified customer

Very nice wines

published

Not much risk here - if you don’t likes particular bottle they will replace it without fuss, which I have done once or twice. Good value overall

Product Quality
Customer Service
Shipping
Incentivised ReviewNo
Return Claim MadeNo
1 comment
Laithwaite's Wine People
Alex D.Laithwaite's Wine People

Hello, thankyou for your review. We are happy to hear you have been enjoying our wines and have been able to take advantage of our 100% guarantee with such ease. We look forward to hearing from you soon.
Laithwaites Wine People

Review collected in partnership with Laithwaite's Wine People

peter

peterHobart, TAS

  • 13 reviews
  • 12 likes

Virgin Velocity Laithwaites

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
2 comments
Laithwaite's Wine People
Alex D.Laithwaite's Wine People

Hi Peter, we are sorry to hear you had such a bad experience. We have sent you a private message and look forward to resolving this for you.
Laithwaites Wine People

peter
peter

Don't bother thanks. The way I was treated will ensure I never order with you guys again as I have better things to do with my life .

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  • Verified customer

great wines, delivered on time for a good price

published

We have enjoyed all the wines we've tried so far, and we have been very impressed with the broad selection.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
1 comment
Laithwaite's Wine People
Alex D.Laithwaite's Wine People

Hi Lucy, thank you for your lovely review. We are happy to hear you have been enjoying our wines and hope you continue to do so for a long time to come. We look forward to hearing from you again soon.
Laithwaites Wine People

Review collected in partnership with Laithwaite's Wine People

Jen D.

Jen D.Southwest, VIC

  • Verified customer

Great Advent Calendar

published

OK after the year that really wasn't we are having a mini bottle of great wine counting down the days to Christmas. We will get another next year & the year after.........

Product Quality
Customer Service
Shipping
Incentivised ReviewNo
Return Claim MadeNo
1 comment
Laithwaite's Wine People
Alex D.Laithwaite's Wine People

Hi Jen,
Thank you for your lovely review. I am very glad to hear that you've been enjoying our Advent Calendar. We hope to hear from you again soon.
Kind regards,
Laithwaite's Wine People

Review collected in partnership with Laithwaite's Wine People

  • Verified customer

Quality wines, great bonuses, bargain prices.

published

The quality range of wine offered by Laithwaites is second to none. They provide great tasting notes and cellaring advice.

Product Quality
Customer Service
Shipping
Incentivised ReviewNo
Return Claim MadeNo
1 comment
Laithwaite's Wine People
Alex D.Laithwaite's Wine People

Review collected in partnership with Laithwaite's Wine People

  • Verified customer

Drink Responsibility Enjoy!!

published

Great Wines. Helpful sales staff, prompt delivery, competitive prices, a good balance of interesting information without overwhelming us with too much promotion.

Product Quality
Customer Service
Shipping
Incentivised ReviewNo
Return Claim MadeNo
1 comment
Laithwaite's Wine People
Alex D.Laithwaite's Wine People

Thank you for your review. We are very glad to hear that you have been enjoying our wines so much, we hope that you continue to do so for a long time to come. Look forward to hearing from you again soon!
Kind regards,
Laithwaite's Wine People

Review collected in partnership with Laithwaite's Wine People

Michael M.

Michael M.Sydney, NSW

Best way to purchase wine

published

I always call directly the agent allocated to my account. He is both familiar with the latest wine offerings as well as most helpful in selecting the best way to extract maximum value. I am most satisfied with all my dealings with Laithwaites

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
1 comment
Laithwaite's Wine People
Alex D.Laithwaite's Wine People
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