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Laithwaite's Wine People

Laithwaite's Wine People (page 2 of 3)

4.5 from 993 reviews · View Statistics

Reviews

  • Product Quality
    4.1 (22)
  • Return Claim MadeYes (1) · No (28)
  • Customer Service
    3.7 (18)
  • Shipping
    3.5 (13)
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Walter Puccetti

Walter PuccettiFar North Queensland, QLD

  • Verified customer

Great wine! Great people to deal with! ... execrable delivery system!!!

published
Product Quality
Customer Service
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1 comment
Laithwaite's Wine People
Alex D.Laithwaite's Wine People

Review collected in partnership with Laithwaite's Wine People

Bruce Copper

Bruce CopperRichmond-Tweed, NSW

  • Verified customer

Excellent selection of wines

published

Both the wines in the Wine Club selection and those in other catalogue selections have very good and excellent value. Only had one wine that I did not like in the many dozens I have received.

Product Quality
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2 comments
Laithwaite's Wine People
Alex D.Laithwaite's Wine People
Bruce Copper
Bruce Copper

Review collected in partnership with Laithwaite's Wine People

Ferdz O.

Ferdz O.North-West & West coast, TAS

  • Verified customer

Unhappy with AusPost as Courier

published

I live at 235 Appleby Road Thirlstane Tasmania 7307. All Couriers, except AusPost will deliver parcels and wine to my door. With AusPost I have to travel 7 kms to local PO. At the local PO they will hand out the wine at a side door. Last trip I asked for a trolley but none was available and no help was offered to get the carton to my vehicle some didtance away. With a 15 bottle carton this is an onerous task for a 71yo. I will in future be checking a suppliers courier and will give preference to those who do not use AusPost.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
1 comment
Laithwaite's Wine People
Alex D.Laithwaite's Wine People

Hi Ferdz O,
I am so sorry to hear that you have had such an unpleasant delivery experience with Aus Post. I have sent you a personal message in regard to the matter.
Kind regards,
Laithwaite's Wine People

Review collected in partnership with Laithwaite's Wine People

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Micklap

MicklapSydney, NSW

  • 2 reviews
  • Verified customer

Good quality and quick delivery

published

Laithwaite's provides excellent service and good value, good selection of Australian and imported wines. I've been very much satisfied with taste of red wines I've tried so far, no regrets

Product Quality
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1 comment
Laithwaite's Wine People
Alex D.Laithwaite's Wine People

Review collected in partnership with Laithwaite's Wine People

Greg Clark

Greg ClarkGreater Melbourne (Metropolitan), VIC

  • 2 reviews
  • 1 like
  • Verified customer

Feedback on Order Process

published

the time taken from ordering on line to receiving my product takes far too long
In some cases I have had to call to find out where my order is at
As a customer I do not like to be scammed with on line purchases
Delivery delays make me think I have been scammed

Shipping
Incentivised ReviewNo
Return Claim MadeNo
1 comment
Laithwaite's Wine People
Alex D.Laithwaite's Wine People

Hi Greg,
Thank you for your review! I am so sorry to hear that you have not been satisfied with the delivery of your wine. I have just sent you a personal message in regard to this.
Kind regards,
Laithwaite's Wine People

Review collected in partnership with Laithwaite's Wine People

  • Verified customer

Quality wine at great prices

published

Delivered the chosen goods on time and in perfect condition. I am happy with the service and the quality of the wine met my expectations. Information on the status of the order was a little confusing for a first time user.

Incentivised ReviewNo
Return Claim MadeNo
1 comment
Laithwaite's Wine People
Alex D.Laithwaite's Wine People

Review collected in partnership with Laithwaite's Wine People

Adrian Howie

Adrian HowieSydney, NSW

  • Verified customer

Not yet a good experience

published

First delivery inexplicably delayed - ultimately arrived with Laithwaite's replacement order. Call from Laithwaite's promised special discount - never happened. currently awaiting next order. if does not arrive within reasonable time, that will be it - never again. Clearly, Laithwaite's need to review and improve their ordering and delivery system, including sacking the current courier company. A shame, because the website makes so many promises.

Incentivised ReviewNo
Return Claim MadeNo
1 comment
Laithwaite's Wine People
Alex D.Laithwaite's Wine People

Hello Adrian,
Thank you for your feedback. We're so sorry to hear that you had issues with the delivery of your wines. I've sent you a personal message so we can get everything fixed up for you.
Cheers, Laithwaites Wine People.

Review collected in partnership with Laithwaite's Wine People

Caroline

CarolineGreater Melbourne (Metropolitan), VIC

  • Verified customer

Haven't drunk it all (yet :-)

published

... but have received my first 4 cases from Laithwaites. So far, so good. But was perplexed when ordering, as the range is identical to Virgin Wines. Methinks you're all the same company or white-labelling?!? Whatever, happy to receive triple Velocity points.

Product Quality
Shipping
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1 comment
Laithwaite's Wine People
Alex D.Laithwaite's Wine People

Review collected in partnership with Laithwaite's Wine People

Bill M

Bill MRichmond-Tweed, NSW

  • 2 reviews
  • Verified customer

Best value wine on the market

published

I have been a member of Laithwaites Wine People for several years now and have never been disappointed with any of the wines they have supplied. One of the things I like is they get an idea of your likes and dislikes and provide recommendations based on your previous purchases. They have a ranking system that is easy to navigate with an option to provide a favourite tag at the same time. Advice is received in advance of when you can expect a delivery as well with the option of changing delivery address if you happen to be away at the time.

Product Quality
Shipping
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1 comment
Laithwaite's Wine People
Alex D.Laithwaite's Wine People

Review collected in partnership with Laithwaite's Wine People

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DeltaBega

DeltaBegaCanberra 2600, ACT

  • 15 reviews
  • 14 likes

Questionable online customer service

published

I ordered a mixed case for Christmas through the National Trust Wine Service. The delivery came quickly but I wasn't impressed with the quality of some of the wine. Two bottles, in particular, weren't drinkable. I let them know via their website link and after 5 weeks I'd received an acknowledgment but no reply. They said a recent server crash "probably" lost my email. On contacting them again I was sent 2 replacements. The message here is that their intentions are good, but their online customer service is unreliable.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
1 comment
Laithwaite's Wine People
Alex D.Laithwaite's Wine People
Max

Max

  • 3 reviews
  • 1 like
  • Verified customer

Disappointing

published

Provided you can get past the first few mouthfuls the wine is drinkable. It is similar, but inferior, to a 2016 Colonel & The Merchant Barossa Shiraz which retails at $10 a bottle. A lightweight wine that smells okay, looks okay and has a hint of honey. I really pulled a face when this one went down but giving the benefit of the doubt it probably needs leaving for 12 months then decanting before drinking. As I have 11 bottles left that is my intention. I would not purchase again.

1 comment
Laithwaite's Wine People
Jonathan M.Laithwaite's Wine People

Review collected in partnership with Laithwaite's Wine People

  • Verified customer

EXCELLENT WINE AND GREAT SERVICE.

published

I have enjoyed all the wines I have ordered all on line which are predominately red.
The wines are usually recommendations from smaller wineries at a great price.
I must admit I would like a few more varieties of reds to choose from during next year but have to say
the quality of all reds recommended and purchased this year have been excellent.

1 comment
Laithwaite's Wine People
Jonathan M.Laithwaite's Wine People

Review collected in partnership with Laithwaite's Wine People

  • Verified customer

Most of the wines are good quality

published

Only one wine thus has has not met my expectations, The various Shiraz labels have been consistently good . The Clare valley Riesling suits my taste buds well

1 comment
Laithwaite's Wine People
Jonathan M.Laithwaite's Wine People

Review collected in partnership with Laithwaite's Wine People

pedro

pedroSunshine Coast, Queensland

  • 8 reviews
  • 2 likes
  • Verified customer

I wish these wine people would provide the vintage of the wine they want me to buy

published

Laithwaite's sell a generally really good range of Aussie and imported wines, their prices are competitive, and the brochures well produced and attractive. But they don't list the vintage of the wines on offer. When I open the box I find some are ready to drink and some from last years crop. I like to drink my reds with at a least a couple of years on them, and I have limited storage space for wines and a Queensland climate that doesn't lend itself to long cellaring. So increasingly I buy from other suppliers that sell me wines a couple of years old and consign my Wine People brochures to the bin. Pity really.

1 comment
Laithwaite's Wine People
Jonathan M.Laithwaite's Wine People

Review collected in partnership with Laithwaite's Wine People

  • Verified customer

Unsolicited order

published

I bought a box of wine for very good value then was sent another box unsolicited I really don’t like this type of marketing

1 comment
Laithwaite's Wine People
Jonathan M.Laithwaite's Wine People

Hello Stephen, we're so sorry to hear that you aren't satisfied with your experience with us. We've sent you a private message to try and resolve this for you. Cheers, Laithwaites Wine.

Review collected in partnership with Laithwaite's Wine People

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Laila

LailaMelbourne

  • 3 reviews

good quality

published

i use the wines to share with family and friends.
i like it when wine is delivered for free, with coupon.

1 comment
Laithwaite's Wine People
Jonathan M.Laithwaite's Wine People

Hi Laila, Thank you for your feedback. We will definitely keep up the hard work here. Thanks again for taking your time to share your feedback with us.

  • Verified customer

Fair Value

published

The ordering was easy, the sales person was knowledgeable. And the rest of this is to fill up the 20 word minimum. Please do not impose a limit on people.

1 comment
Laithwaite's Wine People
Jonathan M.Laithwaite's Wine People

Review collected in partnership with Laithwaite's Wine People

  • Verified customer

Good choice

published

Good wines at sensible prices. I Haven't had a real dud yet, and I've been a customer for some years. keep it up!

1 comment
Laithwaite's Wine People
Jonathan M.Laithwaite's Wine People

Review collected in partnership with Laithwaite's Wine People

Robbo739

Robbo739Sydney, NSW

  • 3 reviews
  • Verified customer

Fine wine but rubbish boxes

published

I have had two orders from Laithwaites. On both occasions, the boxes holding a dozen bottles have been poorly sealed and not robust at all. I was surprised that they actually held together during the trip from supplier to me. Why is that wine from other suppliers seems to be sent in strong, well-sealed boxes and these are not. Why do I care about the box? Because I don't want the wine inside to end up on the footpath rather than in my glass.

1 comment
Laithwaite's Wine People
Jonathan M.Laithwaite's Wine People

Hello Robbo, I am sorry this has been your experience when ordering. I have sent you a personal message so we are able to rectify this for you. Cheers Laithwaites Wine!

Review collected in partnership with Laithwaite's Wine People

  • Verified customer

Consistent value and service

published

I have been buying wine from Laithwaites for more than 5 years. Only once did I receive a wine that I thought was faulty and it was replaced without hesitation. It offers a good opportunity to try wines from other countries and therefore expand my wine experience

1 comment
Laithwaite's Wine People
Jonathan M.Laithwaite's Wine People

Review collected in partnership with Laithwaite's Wine People

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Questions & Answers

Bình N.

Bình N.asked

I have a gift card $100 to spend on 12 handcrafted wines. How i can have it?

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