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Laithwaite's Wine People

Laithwaite's Wine People

4.5 from 958 reviews · View Statistics

Reviews

  • Product Quality
    3.4 (10)
  • Return Claim MadeYes (1) · No (13)
  • Customer Service
    1.9 (10)
  • Shipping
    1.9 (9)
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peter

peterHobart, TAS

  • 13 reviews
  • 12 likes

Virgin Velocity Laithwaites

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
See all answers
2 comments
Laithwaite's Wine People
Alex D.Laithwaite's Wine People

Hi Peter, we are sorry to hear you had such a bad experience. We have sent you a private message and look forward to resolving this for you.
Laithwaites Wine People

peter
peter

Don't bother thanks. The way I was treated will ensure I never order with you guys again as I have better things to do with my life .

  • Verified customer

EXPENSIVE

published

Joined because original order good quality and value - every offer since is way too expensive to consider so have not purchased since.

Product Quality
Customer Service
Shipping
Incentivised ReviewNo
Return Claim MadeNo
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1 comment
Laithwaite's Wine People
Alex D.Laithwaite's Wine People

Review collected in partnership with Laithwaite's Wine People

Mike

Mike

  • 6 reviews
  • 3 likes
  • Verified customer

WHERE IS MY WINE?

published

Ordered two boxes of wine from Laithwaites on 21 August. One box arrived 28 August, but it didn’t contain any of the wines I ordered. Customer service advised both boxes have be delivered. Second box arrived that day and was correct, but still don’t have the right first box which has the expensive wines. Clearly customer service did not read my original email properly. So, I contacted them again by email (twice) with no response. Terrible customer service. Don’t bother ringing me again looking for a wine order!

Product Quality
Customer Service
Shipping
Incentivised ReviewNo
Return Claim MadeNo
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1 comment
Laithwaite's Wine People
Alex D.Laithwaite's Wine People
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  • Verified customer

Still waiting for my order, and there seems to be a lack of professionalism to find out where it is‍♂️

published

Laithwaires need to be more involved in their orders and tracking, I sent numerous emails trying to find out exactly where the order was however the response was substandard, the order has eventually been delivered but not in a timely manner

Product Quality
Customer Service
Shipping
Incentivised ReviewNo
Return Claim MadeNo
See all answers
1 comment
Laithwaite's Wine People
Alex D.Laithwaite's Wine People

Review collected in partnership with Laithwaite's Wine People

Nik

NikMetropolitan Adelaide, SA

  • Verified customer

100% money back guarantee

published

No reply to email re 100% money back guarantee after 6 days. Autoreplies suggest 24hrs to respond, including to follow-up chase email, but nothing back. Nowhere on website to make claim under the guarantee

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
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1 comment
Laithwaite's Wine People
Alex D.Laithwaite's Wine People

Review collected in partnership with Laithwaite's Wine People

  • Verified customer

Delivery

published

I hav purchased three lots of wine the first delivery took a month,
The second time on time, then I ordered some for my brother in Adelaide for a present for Easter I could not even track-this Delivery I contacted supplier and they to had trouble tracking my order still waiting now Easter Saturday I will not be using this company again

Product Quality
Customer Service
Shipping
Incentivised ReviewNo
Return Claim MadeNo
See all answers

Review collected in partnership with Laithwaite's Wine People

  • Verified customer

My recent order

published

I am still waiting, after 3 weeks and several emails, for the details of my recent order. Each time I have contacted Laithwaite's, I have been assured that the matter would be fixed, but I have heard nothing.

Incentivised ReviewNo
Return Claim MadeNo

Review collected in partnership with Laithwaite's Wine People

  • Verified customer

Last Order

published

After the last order I placed I made with Laithwaite's there was a confirmation email the next day but then no delivery and no communication for 10 days .My recent experience with other Wine Merchants has been receipt of product ordered within 3 to 5 days. I sent emails and the response was slow and misleading contacted

Customer Service
Shipping
Incentivised ReviewNo
Return Claim MadeNo
See all answers
1 comment
Laithwaite's Wine People
Alex D.Laithwaite's Wine People

Review collected in partnership with Laithwaite's Wine People

Good Value wine but really bad delivery issues

published

I have had i think 4 deliveries now and have advised that we have a gate and we need the delivery guy to call before he arrives and he never does just leaves it outside our property for anyone to take. i also contacted customer service and about another issue with delivery to my niece and i kind of came away with the feeling that they think that it is my fault not their system so hence it will be the end of my purchases from them

Product Quality
Customer Service
Shipping
Incentivised ReviewNo
Return Claim MadeNo
See all answers
1 comment
Laithwaite's Wine People
Alex D.Laithwaite's Wine People
Wine & Liquor Shops

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John Mcauley

John McauleyGippsland, VIC

  • Verified customer

Disappointed

published

The wine was delivered to the nearest post office not to my home which was a great inconvenience to me to have to carry the heavy box around to the vehicle

Product Quality
Customer Service
Shipping
Incentivised ReviewNo
Return Claim MadeNo
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1 comment
Laithwaite's Wine People
Alex D.Laithwaite's Wine People

Review collected in partnership with Laithwaite's Wine People

Peter Peebles

Peter Peebles

  • 2 reviews
  • Verified customer

Where is my wine?

published

You send a request for a review but I have yet to receive the product. I cannot give an honest review if I have not received my goods. I look forward to the gay my wine arrives

Product Quality
Customer Service
Shipping
Incentivised ReviewNo
Return Claim MadeNo
See all answers
3 comments
Laithwaite's Wine People
Alex D.Laithwaite's Wine People
Peter Peebles
Peter Peebles

Why don't you send out the request for a review AFTER the product has been delivered otherwise your surveys are of no relevance.

Laithwaite's Wine People
Alex D.Laithwaite's Wine People

Review collected in partnership with Laithwaite's Wine People

  • Verified customer

Easy to order

published

While it is easy to order, and the order arrives quite quickly, I am disappointed that while I filled out my preferences - being white wines - but nine out of ten emails are trying to sell me boxes of red wines with whites thrown in as an afterthought.

Incentivised ReviewNo
Return Claim MadeNo
1 comment
Laithwaite's Wine People
Alex D.Laithwaite's Wine People

Review collected in partnership with Laithwaite's Wine People

  • Verified customer

Very good value

published

Compare well with most commercial wines available.
I like the shiraz, cabernet and cabernet/merlot blend.
Don't care for the grenache.
I like a well flavoured wine, but smooth and pleasant to drink.
In general I enjoy the wines and think them very good value.

Incentivised ReviewNo
Return Claim MadeNo
1 comment
Laithwaite's Wine People
Alex D.Laithwaite's Wine People

Review collected in partnership with Laithwaite's Wine People

Janet K.

Janet K.Ngunnawal 2913, ACT

  • Verified customer

Great range. well priced.

published

Rapid delivery. There is a delivery charge, but not onerous. Have enjoyed all my purchased wines so far and really appreciate the selection from a wide range of wineries - although still featuring some 'big names' if that's what you want. They do seem to push offers & specials more than other mail order wine sources I have used.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
See all answers
1 comment
Laithwaite's Wine People
Alex D.Laithwaite's Wine People

Review collected in partnership with Laithwaite's Wine People

Customer service very patchy

published
1 comment
Laithwaite's Wine People
Jonathan M.Laithwaite's Wine People
Wine & Liquor Shops

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  • Verified customer

Abysmal after sales service!!

published

On both occasions I have ordered through you I have had to chase the wine. On the second occasion (ordered on 21/11/2018 there is no record of it ever leaving the warehouse let alone been delivered. I also signed up directly, not with Facebook but you keep re-directing me to this site. Not good.

1 comment
Laithwaite's Wine People
Jonathan M.Laithwaite's Wine People

Review collected in partnership with Laithwaite's Wine People

  • Verified customer

Late delivery/wrong delivery

published

Enquired where my wine was 6 working days after order,had not been sent. Received wine 10 working days after ordering,wrong case delivered. Attempted “live chat” and no response after 15 minutes of waiting. Poor service so far.

1 comment
Laithwaite's Wine People
Jonathan M.Laithwaite's Wine People

Review collected in partnership with Laithwaite's Wine People

Brimfish

BrimfishDunlop ACT 2615

Altered Review on Wine

published

Though initially the wines purchased were not only good value, they were good quality too. However bought a batch of Rose's & most were undrinkable. Very disappointing & costly purchase. 2 bottles offered in place of dozen purchased. Have not bought since.

1 comment
Laithwaite's Wine People
Jonathan M.Laithwaite's Wine People

Hello Brimfish,I am so sorry the wine was not up to standard for you. I have just sent you a personal message so we can rectify this for you under our 100% guarantee. Cheers, Laithwaites Wine People

  • Verified customer

2 + Week Delivery time

published

It took over 2 weeks to deliver the wine, after the courier bundled it up and I called numerous times the courier Laithwaite's and Virgin Wines to resolve the problem. Nobody seemed to know what went wrong and no call back was returned to enquire if the issue was solved. I had to keep calling back and telling them over and over what the problem was until eventually the wine was delivered but with no call back as to what the hold/problem was. (ps I was charged a delivery fee from Laithwaites!)

1 comment
Laithwaite's Wine People
Jonathan M.Laithwaite's Wine People

Review collected in partnership with Laithwaite's Wine People

Tanya Taylor

Tanya TaylorAlice Springs, NT

  • Verified customer

Sent wrong order

published

I changed my presence to red but received mixed case I contacted the service department who apologised and said they’d send me to correct order and pick up the wrong ones but never did.

1 comment
Laithwaite's Wine People
Jonathan M.Laithwaite's Wine People

Hi Tanya, I'm really sorry about this! I have sent you a private message and let's have this fixed for you ASAP. We do apologize for the inconvenience caused so far.

Review collected in partnership with Laithwaite's Wine People

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