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Laithwaite's Wine People

Laithwaite's Wine People

4.5 from 964 reviews · View Statistics

Reviews

  • Product Quality
    4.1 (22)
  • Return Claim MadeYes (1) · No (28)
  • Customer Service
    3.7 (18)
  • Shipping
    3.5 (13)
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  • Verified customer

Hello wine people.

published

Great wines. Good friendly service. Reliable delivery.
What more needs to be said to adequately describe your products and the way you do business.

Product Quality
Customer Service
Shipping
Incentivised ReviewNo
Return Claim MadeNo
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1 comment
Laithwaite's Wine People
Alex D.Laithwaite's Wine People

Thank you for your review. We are very glad to hear that you have been enjoying our wines so much, we hope that you continue to do so for a long time to come. Look forward to hearing from you again soon!
Kind regards,
Laithwaite's Wine People

Review collected in partnership with Laithwaite's Wine People

Robert B.

Robert B.Sydney, NSW

  • Verified customer

Great wine but delivery via fastway is slow

published

Great wines, good website but next time prefer delivery by Australia Post as they are much more efficient and their tracking much better. Via Fastway (or is that Sloway) the wine took days to come one suburb away but tracking said went to Brisbane. Go with Aussie Post please.

The 2 star drop from 5 star rating is simply based on the delivery experience via Fastway

Product Quality
Customer Service
Shipping
Incentivised ReviewNo
Return Claim MadeNo
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1 comment
Laithwaite's Wine People
Alex D.Laithwaite's Wine People

Thank you for your review. I'm happy to hear you have been enjoying the wines and sorry you have been experiencing issues with our delivery service. I have sent you a message so we may resolve this for you.
Kind Regards
Laithwaites Wine People

Review collected in partnership with Laithwaite's Wine People

Solutionist

SolutionistGreater Melbourne (Outer), VIC

  • 2 reviews
  • Verified customer

Perfect most times; so-so last time.

published

I've had a couple of great deals from these people, with some really excellent wines at very reasonable prices. The last case was just OK - nothing to get excited about. Service is always excellent, but we'll probably pass the next time around.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
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1 comment
Laithwaite's Wine People
Alex D.Laithwaite's Wine People

Review collected in partnership with Laithwaite's Wine People

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Bill

BillSouthwest, VIC

Has great potential but needs work

published

Good selection of quality wines, excellent process for payment and delivery, overall reasonable experience. Customer service, wine adviser difficult to contact and unreliable, needs shake-up. Have discussed with my wine loving friends and no-one else uses the service to date.

Product Quality
Customer Service
Shipping
Incentivised ReviewNo
Return Claim MadeNo
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1 comment
Laithwaite's Wine People
Alex D.Laithwaite's Wine People
Trevor

TrevorGreater Melbourne (Outer), VIC

  • 2 reviews
  • Verified customer

A reasonable value for money

published

A pleasant selection of red wines. Most of them are ready for drinking not too old but not to young as well. Some will cellar for a little while the rest are ready to drink.

Product Quality
Customer Service
Shipping
Incentivised ReviewNo
Return Claim MadeNo
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1 comment
Laithwaite's Wine People
Alex D.Laithwaite's Wine People

Review collected in partnership with Laithwaite's Wine People

Julian

JulianHobart, TAS

  • Verified customer

Not what I ordered

published

I, together with other friends, ordered the same case which we expected to have the same wines in them so we could drink and rate/review via video conference meetings over the course of the isolation period. Hardly a single carton was the same with substitutions made, so much, that one of the cartons had 5 different bottles to what was ordered. What made it worse, after I received my carton, I saw the original advertised carton was still up on your website even though the contents wasn't what I received. Not really good enough.

Cheers

Julian

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
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1 comment
Laithwaite's Wine People
Alex D.Laithwaite's Wine People

Review collected in partnership with Laithwaite's Wine People

  • Verified customer

Slow delivery

published

It was very slow delivery. I order on 16th of May and my parcel wasn't on the AUSPOST until 21st after I sent an e-mail complaining. Even though, the only information was "shipping information received by Australia Post". I had none information from AUSPOST NSW, the first information was when it arrived in Narangba, QLD, on 25th of May. Then the parcel was delivered next day.
Some days after, information was available from CHULLORA, NSW. Not sure what it is the use for that, as at that point my parcel has been delivered.

Incentivised ReviewNo
Return Claim MadeNo
1 comment
Laithwaite's Wine People
Alex D.Laithwaite's Wine People

Review collected in partnership with Laithwaite's Wine People

  • Verified customer

Hiccup with delivery

published

My first experience of ordering with Laithwaites was average. Delivery was quite slow but that may have been to do with delays due to Coronavirus. However the promised crystal glasses as part of the order were not included in the delivery and I had to email them to let them know. I was told they could be included with my next delivery or I could request they be sent separately. As I have no idea when my next order will be i have asked that they send them to me separately. Hopefully they will arrive soon. Not too sure if I would order again. Wine has been quite nice though - a good selection of whites.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
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Review collected in partnership with Laithwaite's Wine People

leon

leon

  • 2 reviews
  • Verified customer

Sometimes good

published

Seems to be listing more and more unheard of brands and prices are not always competitive. Occasionally there are some great bargains on well known brands, particularly when they offer discount vouchers.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
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Review collected in partnership with Laithwaite's Wine People

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  • Verified customer

A request to write a review of laithwaites by 'product review'.

published

Since the last review I completed I have lowered my opinion of Laithwaites because I feel the company's marketing has become 'messy', busy and complicated for certain purchasers. It is also unclear as to how the Velocity reward addition 'works' and I do not feel confident my rewards are always added. Yes, I can check my Velocity rewards myself but I should not have to do this. It appears to me that in a carton of, for example, 12 reds, approximately 4 are of a reasonable quality, very enjoyable and 8 are very new and not very enjoyable. I think there are too many wines to choose from and often I shut my computer and go to a liquor store.

Product Quality
Customer Service
Shipping
Incentivised ReviewNo
Return Claim MadeNo
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Review collected in partnership with Laithwaite's Wine People

  • Verified customer

Too Pushy

published

Wines very good.
Good at fixing problems.
But, should not be causing these problems in the first place.
To many "surprise cases turn up on door step. Often due to misleading case titles.
DO NOT like "personal wine advisor" cold calling. Clearly just a tele sales call centre person.
Will probably close my account in 2020.
Too much stress and hassle.
I like good wines, not bad wine sales methods.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
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1 comment
Laithwaite's Wine People
Alex D.Laithwaite's Wine People

Review collected in partnership with Laithwaite's Wine People

  • Verified customer

Will think twice before ordering again

published

Will think twice before purchasing again. The driver left my in my order in the sun on that 39 degree day. This is 2 steps from my shady front door area.

Shipping
Incentivised ReviewNo
1 comment
Laithwaite's Wine People
Alex D.Laithwaite's Wine People

Review collected in partnership with Laithwaite's Wine People

Fransc

FranscSydney, NSW

  • 2 reviews
  • Verified customer

Advance Notice Please when a regular order is due

published

I like the wines BUT. Somehow I seem to be on a regular dozen list. I rang to cancel but just last week I was billed $199 without any email giving me an option.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
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1 comment
Laithwaite's Wine People
Alex D.Laithwaite's Wine People

Review collected in partnership with Laithwaite's Wine People

  • Verified customer

Happy with wine not the delivery

published

Unfortunately wine was delivered incorrect address. Only through honesty of person who received it that I finally got my wine. The wine I have drunk so far is excellent thanks

Customer Service
Incentivised ReviewNo
Return Claim MadeNo
1 comment
Laithwaite's Wine People
Alex D.Laithwaite's Wine People

Review collected in partnership with Laithwaite's Wine People

Robin Rawson

Robin RawsonVictoria

  • Verified customer

In general good quality wines

published

Not always my first choice but often good value and quality is generally good. Always a gamble buying online - or any previously untried wine, but that's part of the enjoyment.

Product Quality
Customer Service
Shipping
Incentivised ReviewNo
Return Claim MadeNo
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1 comment
Laithwaite's Wine People
Alex D.Laithwaite's Wine People

Review collected in partnership with Laithwaite's Wine People

Wine & Liquor Shops

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  • Verified customer

Review

published

Sale man to keen to sell and quickly get to next customer. Did not listen and sold me a wine that is more medium than full bodied. Salesman had not really aquainted himself with what I had previously bought

Incentivised ReviewNo
Return Claim MadeNo
1 comment
Laithwaite's Wine People
Alex D.Laithwaite's Wine People

Review collected in partnership with Laithwaite's Wine People

Karen

KarenMid North Coast, NSW

  • Verified customer

new customer

published

I find the large boxes of fifteen bottles too heavy to lift from my front door to inside the house, maybe limit the number of bottles per box and send two boxes please.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
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1 comment
Laithwaite's Wine People
Alex D.Laithwaite's Wine People

Review collected in partnership with Laithwaite's Wine People

Water Waste

Water WasteSouth Yarra

  • Verified customer

Easy and Efficient Ordering

published

Easy and Effective Ordering. Value for money will be in the drinking....???? Seems good value on face value compared to other options. Will try each bottle as time goes by.

Customer Service
Incentivised ReviewNo
Return Claim MadeNo
1 comment
Laithwaite's Wine People
Alex D.Laithwaite's Wine People

Review collected in partnership with Laithwaite's Wine People

David M

David MGreater Melbourne (Inner), VIC

  • 2 reviews
  • Verified customer

Too pushy

published

Continued to push other offers even after scheduled purchases. Found this unnecessary and untimely and was cynical about being selected for special offers. Too pushy even after my purchase commitment

Product Quality
Customer Service
Return Claim MadeNo
1 comment
Laithwaite's Wine People
Alex D.Laithwaite's Wine People

Hi David,
Thank you for your review! I have sent you a personal message in regard to the matter.
Kind regards,
Laithwaite's Wine People

Review collected in partnership with Laithwaite's Wine People

The reviewer stated that an incentive was offered for this review

John Sibly

John SiblyPerth, WA

  • Verified customer

Employees don’t seem to listen to any complaints, just hand you onto orders.

published

Bad batch sent, reported, rang 2 weeks later and nobody knew anything about it, bottles replaced, thanks, then ordered again and received a mixture of bottles I didn’t order, no one seemed to care so I didn’t order for a while to get over my anger, last order was great, back to normal now it seems, thank you.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
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2 comments
Laithwaite's Wine People
Alex D.Laithwaite's Wine People

Hello John, I am so sorry to hear of your experience. This is definitely not up to standard! I have just sent you a personal message so we can have this rectified for you. King regards,
Laithwiates Wine People

John Sibly
John Sibly

Thank you for acknowledging my message, I’m confident all will be rectified in house, last order great !!!

Review collected in partnership with Laithwaite's Wine People

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