Bought wrong item, called immediately to cancel, offered refund. Two weeks later no refund. Called again to chase up, then refunded ;ess $10. They never mentioned a cancellation fee, apparently it's buried in the terms and conditions.
Full Refunds not Given - Be Wary!
Ordered what i thought was an original charger for a Dell XPS 15 Laptop. It was not an original and the laptop did not recognise it. I returned the charger in original packaging at my own cost expecting a full refund minus shipping but that did not happen. Be wary of this company.
- Verified customer
Terrible products even worse warranty support. Stay away.
Rubbish products and even worse warranty support. Liars claimed nothing was wrong with the charger that I sent back under warranty. They claimed it output the correct voltage and current. They sent it back, and I purchased a multimeter, checked the voltage and amperage and the charger wasn't even outputting high enough current. Sent the company an email telling them about the results and asking them for evidence that the charger was outputting correct voltage and current and email has been unanswered for 2 weeks. Purchased a genuine Dell charger from APAC notebooks on eBay for less then what this company charges and works perfectly fine.
Don't take the risk. Do not buy from them.
I spend a lot of time on my computer so I decided to purchase an Articulating Adjustable Arm Laptop Mount featured with a laptop on one of their adds.
Got the arm installed it on my desk but the spring was too strong and the arm would not come down. I called and was told that my laptop should be about 5kg for the arm to work. What? So I said that I would need to return the arm as it was not fit for the purpose. I did and filled in the RMA and then nothing I had to call and email I was told that the refund was on its way but no paperwork at all. When I checked my credit card, they had deducted $31.00. This on top of the $45.00 I spent on freight both ways. I am not happy.
"Apple" Macbook battery
Battery only worked for a few weeks so I contacted store July 2019 - spoke to manager - after chasing up a couple of times I was advised to send battery back for a refund. I did so then was told no company policy is to replace not refund. Despite a number of emails I have received no satisfactory response.
Overpriced products that don't work with appalling customer service
Poor Customer Service
I ordered a battery on-line based on my research and the information on the web site. I received my battery but the battery was labelled differently to that on the box. When I sent in a query for a return I was told that I had been sent the right battery - nothing else. So I persevered and sent in another email to say that I had received the incorrect battery citing the number and the relevant specifications on the website. The voltages were different, 12 volt as opposed to 15 volt, and the amp rating. I was asked to send a picture of the box a...nd the battery so I did. The box was labelled correctly but the battery was labelled as per another battery, nothing heard. After a few weeks of waiting I sent an email for an update and was told I had the right battery although the label was wrong. If I peeled the sticker off it should be alright....really? When I order a part I expect to receive the item I asked for, labelled correctly. I don't expect to have to conduct a technical assessment of the product. Very poor service and not recommended
Don't waste your money
Ordered a replacement battery. It did not charge at all. My original battery charged fine, but didn't hold charge. I sent battery back at my own cost, and have been told a replacement will be sent out. That was 4 weeks ago, and I have heard nothing. I have now asked for a refund.
No refund on return of laptop battery
I ordered a replacement laptop battery which was delivered as promised- unfortunately the battery did not work when I contacted the company I was asked to return the battery for a refund.
After several reminder emails the refund was not made and the emails ignored. Very disappointing and I do not recommend this company after this experience.
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