- Verified customer
My ordered goods never arrived, and no support or refund.
My ordered goods ($223 worth) never arrived to me. I was at home when they were supposed to be delivered. There is no support from this seller: once you pay, begin to pray. Note that there is no '24hr' delivery as this seller claims on their webpage, they use Australia Post, which may just leave your parcel in the street. When enquired, Australia Post says they left my parcel in an open letterbox near the street, and case is closed with no appeal!!! If you do not get your package, you are on your own. Keep away from this seller.
Fast delivery times (to New Zealand) and charger working fine.
I was very worried about receiving my charger because of the negative reviews I saw. However it came today (I'm in New Zealand) three days after I ordered it and it works perfectly. However, the recommended charger that was listed for my laptop on their website was actually a lower output than needed to charge my laptop, however I found another suitable one fairly quickly and easily on their website. I recommend that you should check your laptop specifications before making a purchase to ensure you're purchasing a compatible product.
They del...iver with Toll, so you can track the parcel and know when to expect it, which I found very useful. The quality of the charger itself obviously isn't up to the standards of a genuine branded product, however it is still very high. The cords feel strong and the charging box thingy on the charger doesn't seem to be made out of a cheap plastic. The charger was the cheapest one I found online which was suitable for my laptop. Seriously recommend buying from them, especially if you need a charger quickly and/or you can't find a suitable charger for your laptop anywhere else.
No refund on return of laptop battery
I ordered a replacement laptop battery which was delivered as promised- unfortunately the battery did not work when I contacted the company I was asked to return the battery for a refund.
After several reminder emails the refund was not made and the emails ignored. Very disappointing and I do not recommend this company after this experience.
Delivered as promised or better.
Two different orders, same great service.
Last year I ordered a replacement Dell laptop battery. The one I ordered was temporarily out of stock so they offered me the larger capacity battery for the same price. Brilliant. I just ordered another battery for a different laptop before Easter and it arrived straight after Easter. Both fit and work perfectly.
I’ll say it again ... brilliant!
Dodgy company, do not buy from them
This is a Google review that I have been updating as the saga of trying to get a refund for a frankly dodgy and inoperable (even though they claim it works) product. I have had to resort to raising a dispute through PayPal which I hope will be helpful.
This was my reply to their response on my Google review: Since I can't reply to your quite frankly, disgusting response I'm just going to write it here. Yes in fact you have ignored my emails and then whenever I have gotten a response it's been lazy and non cooperative since I already upheld m...y end of the bargain by sending the item back as per your policy. However you can't demand people send things back in original packaging and then withhold a refund when it's not in its original packaging, since as per the ACCC it says you don't have to send items back in original packaging in order to get a refund. Stop lying to cover your own back and just uphold your end of the refund agreement as per your website, it still counts as a change of mind which you clearly state is eligible for a refund. EDIT 2: I have just emailed your customer service again after being ignored for another 3 weeks about the refund and gave the order ID again. If I do not receive this refund I will be reporting you to the ACCC. EDIT: I've just come back to this to see that laptop plus have replied to someone else's review two weeks ago!!!! And yet I have heard nothing back from them since August and still no reply to my email that was sent on September 22nd. I bought a charger back in October, 2018 which did not work for me. Upon returning the item to Laptop Plus and filling out the RMA as requested I was told that instore testing showed that the item was apparently working. As it is now a he said/she said type deal the return would still count as a "change of mind" which Laptop Plus website states that, "Change of mind/not required: Customer responsible for product return delivery. Laptop Plus to refund price of product only, not original delivery amount for order." Which I fullfilled by covering the cost of the return of the item, however, Laptop Plus have not fullfilled the refund that I requested and have not answered my email regarding it that I sent on September 22nd. This is a dodgy, no good company, do not buy from them.
Worked For 30 minutes
I bought a charger for a laptop which wasn't cheap and when I got it it did work for around 30 minutes at which point it melted and could've caused a fire if we weren't using the lap top at the time
I contacted them multiple time about getting my money back but they refused to do so without me sending the charger back to them. I didn't want to spend another $30 so sent them a picture of the melted piece but they just kept saying that they wouldn't refund unless we sent it back.
I went through PayPal to see if they could orga...
- Verified customer
Charger not working, refund taking forever
I ordered a charger that wasn't working properly, the charging pin was too small and it kept toggling between charging and battery power. I raised an RMA and returned my charger. Two months later I still haven't received my refund. Have been in contact with their "support" three times and have been promised to get my refund but still haven't received anything.
This is awful, don’t deceive customers
I bought a laptop charger here and it was delivered within 2 days but it was not working. I was sure that it would work for my laptop because they said the charger is compatible with my laptop but I am not sure if it is faulty product or they misinformed. Anyway I asked for refend but they have not replied back. They sell so quickly but when it comes to refund or exchange, never respond!
I am so upset, I recommend not to buy anything here if you are 100% of what you will recieve is working well.
Real bad. I bought a charger for $80 & it failed @ 6mths. I claimed on warranty & was told that their tech couldn't get a charge from it (genius) & accused me of damaging it. I am involving fair trading & going back to buying chargers from China which also fail @ 6mths but cost only $11. Also have learned to ignore the Google Trusted Score review-its all about marketing and if you pay it hides the bad reviews.
- Verified customer
They have a comprehensive list of laptops and matching chargers on their website, making it easy to select a compatible charger.
My order was delivered overnight as advertised - from Adelaide to Sydney. Tracking was provided too.
The charger is not an original brand so I don't know how it will work longer term or what their after sales service is like. So far, all is good!
- Verified customer
Warranty Claim terrible - DO NOT BUY FROM THEM
AC Adapter purchased and it fell apart while in our machine
We have used many Adapters, none the quality of this one (very poor)
Spent a bit of money to return this under warranty to be told it wont be replaced as it was through Miss Use
BE AWARE AND DO NOT BUY FROM THEM.
You are better with a cheap charger from Ebay from China, They honor warranties and you have the backup of a pay pal claim if it goes wrong.
They didnt even send me the old unit back - very poor in general.
- Verified customer
Superior quality Laptop AC Adapter
I had two adapters for a Microsoft Surface Pro break at the usual spot. The first MS one I replaced from another generic supplier. It lasted two months only and the insertion point for the cord to the power plug never fitted snugly.
This 2nd one from Laptop Plus is vastly superior, maybe better than MS's own product: long cord and snug fit of power cord. After three months or so, the cord shows not signs of weakness at the critical point near the MS power port.
I'll be going back to Laptop Plus in future for any replacement items given the clear quality advantage displayed on this item.
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