Misleading shipping information
When you visit their site there is an image of a delivery truck and it says order before "X:XX" and receive next day and as you are ordering your part going through the process it mentions Toll, it doesn't mention Australia Post.
Then you get an email waxing on about how they have this system which works out what is faster shipping for you to receive the item, so what happens yes apparently Australia Post was going to be quicker for shipping than Toll. When you can click on the Track Order button the first thing the Australia Post site says is..., delivery within 3 business days but on their site it says next day delivery. This is misleading and they also as I pointed out above mislead you as you are ordering, they never mention Australia Post until you have finally placed your order and of course we all know at the moment Australia Post cannot and will not even with Express Post do next day delivery. I may buy from them again, the ordering process was fine but I don't like being misguided and having information omitted for their sake, I honestly do not know how they are allowed to say "Next Day Delivery" on their website this is literally "Dishonest". So buy something from them but just be aware if you want it urgently don't rely on their "Next Day Delivery" fabrication. Michael
What a merry go round that was!! Ordered a charger months ago, wrong one was sent out, I contacted them and the bloke was helpful on the phone, I sent it straight back that day via express. Two weeks later I still hadn’t received the correct charger, so I called them again to be told it was still sitting on their shelf....I received the charger the next day in the mail....EXCEPT that was the charger I had just sent back!!!! I gave up and decided to send it back and get a refund....where I had to ring again after a week to find where that was as...well....turns out that was another stuff up on their end. In the end each phone call I had to make, the men were nice and polite....what happens after the phone hangs up is beyond anything I’ve seen before!! So many stuff ups!!
Poor Customer Service
I ordered a battery on-line based on my research and the information on the web site. I received my battery but the battery was labelled differently to that on the box. When I sent in a query for a return I was told that I had been sent the right battery - nothing else. So I persevered and sent in another email to say that I had received the incorrect battery citing the number and the relevant specifications on the website. The voltages were different, 12 volt as opposed to 15 volt, and the amp rating. I was asked to send a picture of the box a...nd the battery so I did. The box was labelled correctly but the battery was labelled as per another battery, nothing heard. After a few weeks of waiting I sent an email for an update and was told I had the right battery although the label was wrong. If I peeled the sticker off it should be alright....really? When I order a part I expect to receive the item I asked for, labelled correctly. I don't expect to have to conduct a technical assessment of the product. Very poor service and not recommended
Tried to contact about faulty charger and no go
Purchased a Macbook charger. Stopped working within I feel like an unreasonable amount of time. Contacted however they have decided to just not get back to me. I feel like this is poor customer service and I would not recommend on the basis that the part did not last.
No refund on return of laptop battery
I ordered a replacement laptop battery which was delivered as promised- unfortunately the battery did not work when I contacted the company I was asked to return the battery for a refund.
After several reminder emails the refund was not made and the emails ignored. Very disappointing and I do not recommend this company after this experience.
Poor Web Site says next day shipment, did not have stock after i chased them for days then finally
Poor Service Here Web Site says next day shipment, did not have stock after i chased them for days They Said MSI PR600 Batteries are hard to get then finally a refund two weeks later, Customer service Not in their vocabulary
Order not received
I have ordered twice with Laptop Plus. The first time I received my order no problems as advertised, the second time I didn't. I called to follow up and the delivery company receipt says that they delivered to my address. I don't have the item I ordered or the money I paid for it. I found follow up difficult, no one called me back when they said they would and I only received an email with the delivery receipt attached to it, no advice on any further action. Like I said I don't have the item I ordered or the money I paid. Customer service was polite but ineffective.
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