- Verified customer
Terrible customer service
Long story short - appalling customer service and false promises of refunds. Do not buy from this site.
I ordered a charger from here and when it came it was the wrong one (this was my fault, I had misread the specs), so I sent in a returns request and ordered another charger. When the next charger came it fit my laptop but didn't charge, so I sent another returns request on the grounds that it was faulty. Both of these requests were approved, so I sent the chargers back at my own expense. Much later after having heard nothing, I called and ...was told that they had only received one of the chargers. I sent them at the same time in the same way, so I highly doubt this. Nevertheless I was willing to let it go and just get the refund for one of them since the first charger was my fault anyway (although if they weren't willing to refund it they shouldn't have approved the request and made me pay to send it back). The guy on the phone told me that he was sending the refund through as we spoke - at this point I was not very happy with the service as there had been no communication on their end and I was quite sure they were to blame for the 'lost' charger. Once again, I was willing to just cut my losses and take the refund I could get. However, the refund never came through. It has now been 2 weeks and I have just called and the guy on the phone told me he had to talk to the manager and would send it through, but I'm not holding my breath. So far I have spent $200 in the chargers and the return shipping with nothing to show for it. I strongly encourage you NOT to buy from this site. November 7th 2017 Update: Update on previous review After previously having failed to get a refund (see previous 1 star review) I really thought I would never get my money back, but I finally talked to someone actually useful and my refunds were processed. It's not a scam, but some of their customer service people are really terrible. If you really need a charger quickly, go ahead and buy from there but if the charger isn't correct prepare to go through a lot to get your refund. I would suggest that if you have another option, don't buy from here.
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