From March 2018, Latex Mattresses Australia is offering each reviewer that takes the time to submit a mattress review a pure latex pillow (valued at $169). This is open to reviewers regardless of if their review may be positive or negative. It is possible that some reviews were written by customers who received this reward. These reviews adhere to ProductReview’s Incentivised Customer Reviews Guidelines and may explain a spike in review numbers.
Do not buy one of these mattresses
We bought a queen sized mattress from these people in July and from the first night it was like sleeping in a furnace. We tried sleeping on top of the doona to insulate us from the heat, opening windows, various clothing options, you name it. Their advertising (online and catalogue) raves on about how cool their mattresses are. Not so, even for my "cold sleeper" partner.
I phoned the company after a week and was asked to bear with it for another week, as if somehow it might get better??!? I did this and it was a waste of time. My partner mea...nwhile reverted to our old innerspring and was getting to sleep so I moved back onto our old mattress too. Further attempts to contact the company were next to useless. Of 5 emails I sent, only one was answered and only then with flowery sales-speak. I wanted my money back on the grounds that the mattress was not as described in their advertising. Eventually I emailed them one Friday stating I would be returning the mattress the following Monday and expected a cash refund as I had paid in cash. I also stated that should I not get the refund I may stand outside their showroom/factory with placards & a megaphone announcing to passers by what our problem was. Not only did we not get the refund, some woman came out of the office stating that I would never get a refund and she was calling the police because I was trespassing. Really? In an open place of business? When the police arrived, their staff said they thought we were just calling in to discuss the matter, and I was left wishing I had brought a copy of the email with me. I am now stuck going through Fair Trading which is not proving helpful & will probably end up having to go through QCAT. Unbearably hot. Atrocious customer service
Questions & Answers
I am new to latex mattress toppers. Do they require bed sheets to go over them for a queen size. If so, what is the depth of sheeting needed. If not, do they require their own particular bed sheet to maintain them. Thanks
Latex Mattress Australia
Thanks for getting in touch and for your interest in our Latex Mattress Toppers.
The mattress topper is designed to be placed on top of your existing mattress and provides an extra layer of comfort. You'll still need to put a sheet over it - standard sheets should fit, but it depends on the depth of your current mattress. Our mattress toppers have a depth of 7.5cm so double check your sheets will be able to fit this extra layer. We also sell eco-friendly Tencel sheet sets on our website and they have a depth of 40cm.
Let us know if you have any questions, or alternatively feel free to give one of our showrooms a call and one of our lovely staff members will happily answer any queries!
I require a mattress topper to fit half of a queen bed. I E we have a firm mattress that my wife love s but I find to firm.
Latex Mattress Australia
Hi KJ, we have toppers in single, long single and king single. Please give us a call to discuss what will work best for you. Our number is 1300 759 859.
Get an answer from our members and Latex Mattress Australia representatives
|Country of Manufacture||Australia||Australia||Australia||Australia|
|Manufacturer Warranty||21 year(s)||21 year(s)||21 year(s)||21 year(s)|
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