Outstanding Customer Service
My first F2F contact with Latex Mattresses Australia was at the Mosman showroom with Sam. He showed me the different options available and was in no way trying to push me into making a decision or a sale. Even though I was well informed of the benefits of each product.... The products could almost sell themselves. The follow-up from my 1st visit was much appreciated. It took me 3 months to make a final decision on a new bed base and mattress, as it is an expensive and important decision. I was supported every step of the way by the courteous an...d caring team at Latex Mattress Australia. Everything from my order, delivery, installation and after sales service was done with the utmost of care and attention to detail. I do not regret my decision to choose Latex Mattresses Australia. This Australian run family business cares about their customers and the quality of the products they promote and sell. I’m am extremely happy with my final decision and purchase, especially my Glide adjustable bed base, it’s been a total game changer for me, especially the Zero Gravity mode. Not to mention all the other special features, some I didn’t even discover until after delivery. I love surprises....... the double USB ports on each side are an awesome addition, as is the under bed lighting and massage features. The latex pillow which was purchased with my original order is the best pillow I’ve ever slept on. I’ve struggled with severe neck and back pain for many years and my Mattress, Base and Pillow are a dream come true for me. My next purchase will be Tencel sheets. Thank you so much for your help and outstanding customer service . Kim
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Questions & Answers
I have a latex mattress that is possibly 25 years old. It is still very good, no problems in terms of the mattress except that it has started t smell of rubber. Could you please explain? thank you.
Hi Yvonne, latex mattresses generally have a lifespan of around 25 years which is why we guarantee our mattresses for 21 years. As the product is made from natural latex, after this time the latex will start to break down. That could be the reason why you are smelling the latex rubber. It might be time to consider a new natural latex mattress. Let us know if you have any questions.
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|Type of Furniture Offered||Mattresses|
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