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Bad customer service
I tried several times to get info re my acct. I stated my name, dob, etc and the man was unable to find my details on the system, gave him more info & was still unable to find anything. Tried looking up my deceased husbands details, no luck. After approx 10 mins, found it. This has happened every time I have rung. They also promised to email me details re my acct, not forthcoming, on the last call he hung up on me. I only wanted to close my acct.
Incompetent Customer Service
Lattitide Finance suck, do not get a loan or credit card with them.
The customer service is incompetent and they cannot understand simple English.
They change late fees for no reason.
They send unclear text messages.
If their online services don't work, you can't expect much from them
I have attempted to get a loan from Latitude Credit line MULTIPLE times, to no avail because of their "technical issues"...... despite technically not becoming a customer, due to their own issues, they wasted a lot of my time, that I was glad I didn't go with them in the end because I'm sure they wouldn't have gotten any better.
definitely not trustworthy
I had a Go CC from them which should supposedly give me 5 years interest-free installment period for purchase from a specific store. but I have been charged 25.99% interest instead. and all I get from customer service is blaming the retailer.
Cant Remove Thief interest in a paid out motorcycle
Motorbike was paid out in July 2020 in full and resold 14/3/21 on completion of REVS check showed finance was owing on the vehicle , took 3 whole days for them to send me anything to prove no finance owing on bike , terrible communication and now 3 people are $25 dollars down from doing REVS checks when if someone had just done their job on the day it wouldnt have been needed , poor form latitude
I received bad credit rating and never used this company
Never ever heard this company before I found out I have a car loan under my name with them and now have a bad credit rating.
Never even taken out a car loan in my life.
Tried to contact the company sort out the mistake but can never get through to anyone
I beg you please don't use latitude finance. they are the worst people to work with.
Latitude finance has sent me a really nice email asking me (not that I needed to) to apply for a personal loan.
I did just that and within 48 hours I received the news that my application didn't go through.
Frankly it didn't bother me as I didn't need the loan at the first place. I have just acted on latitude email.
However, months later I have found out that latitude finance have reported my name on the public domain and gave me bad ratings for 5 long years.
when confronted latitude with my situation they hang up on me 6 times. I wasn't rude,...
Such a pain to deal with especially if you have a joint account with husband. They won’t assess as a couple only as an individual which I don’t understand... A $2000 interest free loan through Harvey Norman was such a pain and they first wanted me to provide a letter from employer, I said it’s really difficult to get so they said more bank statements will do, nope they couldn’t tell who’s pay on statements was mine or hubby’s..... So 2 hours later bank statements were not enough I need to provide a letter from my employer which I am on a military pension( guaranteed pay), in the end I paid cash for item as there were to many hoops to jump through for such a small loan with so much info given already. Two hours of my time wasted!!
Good service initially
They were great to start with and easy to work with, but after 3 phone calls asking for details to pay extra like there bsb and account numbers or b pay details im still waiting
Not saying there a bad company im extremely happy with them and would use them again but they need to step up and supply information to help the customers
Excellent customer service
Fantastic service, my broker handled everything with latitude but approval was easy unlike another loan company that kept making excuses not to approve an essential worker of over 23 years service who has paid off 3 other car loans with no issues .Thankyou latitude ,your recommended by me.
I took the loan out through apple to purchase my new phone. Very easy to set up but managing the account is beyond hard. Every transaction was rejected and I had to call the customer service centre, which had terrible fuzzy lines every month. There is no notification that a payment has bounced and there is no reason why it would have as there was always money in that account. My bank said there were no issues their end and I kept getting late payment fees and payment services closed to me when I was doing nothing incorrect. I would NEVER use this service again.
Unprofessional and extremely unhelpful
Although the employees on the phone are polite and attempt to be helpful, the way the business is ran they can offer next to no help. I have been attempting to have my account closed for over 10 months. I have had a pending amount on my account which was Latitude's technical error. The merchant in Apple have no record of such an amount or transaction. However, I have been expected to talk to Apple and then Latitude to try sort the issue. Countless hours of mine have been wasted and no real help has been offered. This is not my job as the consum...er. I cannot advice to avoid this service enough. My suggestion would be use a service such as Zip Co, and buy from a retailer such as JB Hi-Fi to finance an Apple product. Very poor business model with a very poor management team. Regret ever using the service.
Terrible Loan sharks and dodgy service Impossible to contact
Loansharks, impossible to contact, very hard to close accounts, hidden fees, dodgy, avoid like the plague at all costs. They will duck calls, lie, dodge return phone calls, not close accounts to get extra fees!
DO NOT USE THIS COMPANY
Stay clear of this financial company. Do not lend responsibly will talk you into a loan you can not afford. Th customer services in non existent, can not talk to anybody in Australia their call centres are all in India. These guys are financed by Deshue bank and were the old GE finance (NEED I SAY ANYMORE), STAY away from this company they are true rip off and act unlawfully.
- Personal Loans
Can't call, can't email. Stings a credit rating but exists only to take advantage!
Absolutely disgusting company, calls during the busiest times of day then when trying to call back, stay on hold and then get immediately disconnected. Taking advantage of people in need and flirting with the grey area of the law they care absolutely nothing for customers and are barbaric opportunists at best, knowing slippery thieves at worst. I'd rather eat my own hands than ever attempt to deal with them again.
Hopeless company, complete waste of time
Was looking to furnish a new house through Harvey Norman so applied for a Latitude Go Mastercard. Very quick and easy application received approval and decent credit limit within a few minutes. System advised I needed to go back into Harvey Norman with identity verification documents. Followed the instructions but then once in store the Latitude contact centre staff advised Harvey Norman staff that something different was required. Went through this same process 4 times, wasting huge amounts of time and energy. They couldn't accept the fac...t that I wasn't yet living in my new property as I was waiting for the existing tenants to move out (as is their right, despite the ownership of the property being transferred). Latitude said I can only apply once I live in the property, which is not much help as I won't have a fridge, washing machine etc when I first move in. Eventually got the verification sorted and then they decided they needed salary verification, so I provided bank statements (which is in line with their requirements) but they still weren't happy and wanted more details. If they had been clear from the outset then life would've been so much easier, but instead they advise/request one thing but actually mean something else. I think these guys are the least professional and pathetic company I have ever had the displeasure of dealing with. Think they use VOIP phones so everytime you speak to their staff, the line is terrible, cracking and missing every second word. Don't waste your time.
- Personal Loans
Cutting up card
Got a 0% loan for a new apple device.
Bad move - I've already paid over $80 in fees and only 2 months in.
Beware of Latitude - feeding frenzy on financial grey areas or "fine print".
Beware! Zero! Customer Service!
I first obtained this Latitude Credit Card when I was making a purchase at a furniture store that offered extended interest free payments with this service. Apart from the high interest rates, one of the few redeeming qualities this credit card offers is 6 months interest free on purchases over $250. However, if you have an issue and need to contact a real person or EVEN attempt to use their online service, God help you!!!
I wanted to leave a suggestion/complaint via their online service. It directs you to click here and then goes round and rou...
WASTE OF TIME
Applied for finance through Harvey Norman which is working with latitude finance on their latest campaign. I was going to furnish my entire apartment from scratch as well as purchase baby furniture and white goods. I've been contacted 4-5 times by different people asking me about THE SAME information I've provided on my initial application and for which I provided all supporting documents. The application process dragged on over a week with the last person I spoke with Anshunan (if it's his real name) telling me the information I provided did n...ot match my credit file. When asked what my credit file shows he quoted the exact amounts I already specified 4 other times. He seemed completely indifferent as to whether he had my business or not. While going around in circles with these people, I've missed out on all the end of year sales and have had to delay moving in to my new property paying rent for an empty apartment and delaying renting out my own property. I'm at a financial loss. The last conversation I had was the final straw, there's obviously a lack of communication between staff and a serious lack of professionalism. Harvey Norman has lost my business as a result. I've cancelled the application and glad I did after reading these reviews, GE aka Latitude Finance is an absolute waste of time and I can completely relate to all the other reviews on here.
Worst financial service
This is the worst financial service ever. I have paid my balance three times and noticed still being charged. When called them, they told me you owe more although it is not shown in your account. What? Are you kidding me? When I asked them why they hanged up the phone on me with no explanation.
Don’t work with them.
- Personal Loans
Kept charging me monthly fees and interest after account closed.
I closed the account in May 2020. I received confirmation in writing that the account had been closed. Fast forward to December and I've received a statement in which they've continued charging me monthly fees and interest this whole time. On an account that is closed. Avoid them at all costs. Nothing but trouble.
I couldn’t be happier with customer service my contact was very friendly and helpful and kept me informed about the whole experience as soon as all the paper work was submitted the money was paid immediately
Really helped. Professional and concise, very i formative
Service was correct and helpful. At this rate there has been no unexpected costs or problems. The rate on the loan is the best at market value and I get calls and updates when things change
They claim when you pay the full amount it "Automatically" "Terminates" the account and you owe them $300 early termination fee. They won't inform you that you owe them $300 and according to the customer service, you will be charged interest monthly on that $300 on a "Terminated" account. The app doesn't show you the $300, it only shows the interest charged. Customer service will give you incorrect and misleading information and later on they will deny it. I pointed out charging interest on the early termination fee is illegal and the incorrect and misleading information is also illegal, and the customer service just hung up on me. So rude.
Went from good to TERRIBLE
Had a good relationship, happy with customer service until wrong advice given, didn't close an old account and have tried to fix credit report for over 12 months. No response.
Questions & Answers
Hi I applied personal loan online but how they usually inform customers by email or text if it’s approve or decline
I received a GO latitude MasterCard today in the post, even though I didn't even apply for one. This one is going in the bin
Has this happened to anyone else? Sounds like a scam.
I have rang up to have my car taken off my loan because I have added two cars in its place but they keep saying it takes 14 days the reason is because I’m trading car in but can’t till it comes off loan thanks
Get an answer from our members and Latitude Financial representatives
|Category||Loans and Car Loans||Loans and Personal Loans|
|Interest Rate||12.99% p.a.|
|Comparison Rate||14.2% p.a.|
|Repayment Frequency||Fortnightly, Monthly and Weekly|
|Loan Amount||$3,000.00 to $100,000.00|
|Security||Unsecured and Vehicle|
|Loan Term||2 to 7 years|
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