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Latitude Financial Loans

Latitude Financial Loans (page 2 of 37)

Personal Loans, Car Loans
3.3 from 738 reviews

Reviews

3.3

738 reviews
5
(368)
4
(60)
3
(8)
2
(17)
1
(285)
  • Transparency
    3.4 (250)
  • Customer Service
    3.4 (263)
  • Loan TypeFixed Rate (151) · Line of Credit (30) · Variable Rate (21) · Split (2)
  • Application Process
    3.8 (241)
  • Timeliness
    3.7 (240)
  • Loan Term5.839 years (161)
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Elizabeth M.

Elizabeth M.

  • 2 reviews

Personal Loans - Steer Clear, Still Waiting

published

I had a simple question about how to release my security on my personal loan, I have been onto Indian call centres with poor reception, hung up on three times, waited in a queue up to 2 hours only to be told its a 14 day turnaround on someone to get back to me. Disgraceful customer service

Transparency
Customer Service
Application Process
Timeliness
Loan TypeFixed Rate
Loan Start DateAugust 2018
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Worst financial decision Ive ever made is to sign up with them. Disgusting company and customer services support.

published

Speaking with Indian cust service supports always felt like a scam. Online chat and phone call both are just the worst. They just gonna leave you hang and dry with no actions.
Do yourself a favor and do not deal with this so called company.

Transparency
Customer Service
Timeliness
Loan TypeLine of Credit
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Tried to close.. They did not! Got charged more fees

published

Did the right thing and paid my card off with a little in credit as I had a feeling they'd most likey add fees... Received a Request ID number and was told it would be processed within 5 working days.. This should have been completed by the 29th June... Thinking it was closed.. then I received a statement and was charged fees on the 14th July... WOW what a sneaky move... What a horrible company to deal with.. You can't even call them....

Transparency
Customer Service
Application Process
Loan TypeLine of Credit
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ChelleR

ChelleRSouth East Queensland, QLD

TERRIBLE COMPANY!!

published

I called to to confirm fees that I was charged on my car loan account. Was transferred to an Indian call centre with terrible reception service and an incredibly rude rep, who hung up on me! Make sure you call the Australian Financial Ombudsman, they've been helpful in sorting out issues with this useless company. Go somewhere else, I will NEVER use Latitude again.

Transparency
Customer Service
Application Process
Timeliness
Loan TypeFixed Rate
Loan Start DateApril 2019
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george

georgeGreater Melbourne (Inner), VIC

WORST

published

id pay 100% intrest than deal with these things very bad dont ever ever ever use latitude pay poor service poor everything the worst of the worst dont do it

Transparency
Customer Service
Application Process
Timeliness
Loan TypeLine of Credit
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4wdadventureswa

4wdadventureswa

  • 3 reviews
  • 7 likes

Best avoided. Zero stars if I could

published

Poor customer service, especially so if you consider the super high interest and fees. Loan sharks. Finally paid it off today but had to pay hundreds in early repayment fees. Would rather eat glass than deal with them again.

Transparency
Customer Service
Karlo

KarloSydney Surrounds, NSW

This is perfect thanks thanks to Latitute

published

Great I’m happy I am satisfied thank you Latitute you are one of the best companies ever and if I know anyone to be recommended to Car Lon’s will refer you thank you

Transparency
Customer Service
Application Process
Timeliness
Loan Start DateMay 2019
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1 comment
Karlo
Karlo

Thank you very much Latitute

The reviewer stated that an incentive was offered for this review

Rose

RoseGreater Melbourne (Outer), VIC

Worst customer service and fees galore.

published

I was applying for a house loan through another bank therefore closed off my credit card with them they gave me a payout figure which I payed it in full. I asked 3 times for them to close the account - It was never closed and then occurred extra fees. They had no note on my file when i requested closure statements for the loan and refused to email me what I needed, they kept putting it off saying 'It'll be sent within 12-24 hours' and never was. All calls were over seas and barely understandable. Would never take out finance with them again. If I could rate them less I would.

Transparency
Customer Service
Application Process
Timeliness
Loan TypeLine of Credit
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customer1

customer1Sydney, NSW

TERRIBLE CUSTOMER EXPERIENCE

published

I have a gem visa cc I called to to confirm fees that I was charged and my account balance. Was transferred to an Indian call centre with terrible reception service and an incredibly rude rep. She pretty much laughed at my inquiry and my transactions when she told me to hold. I’m still shocked at how rude and unprofessional she was, disappointing.

Transparency
Customer Service
Application Process
Timeliness
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Cynthia Pontre

Cynthia PontrePerth, WA

  • 5 reviews
  • 2 likes

Worse company

published

My son-in-law applied for a loan and the application was accepted and passed. At the last minute they notified him that due to Technical difficult the loan could not be processed. Definitely not an Australian company and not reliable. Don’t believe a word they say unless it’s in writing.

Transparency
Customer Service
Application Process
Timeliness
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Terrible customer service

published

I receive my account statements monthly and I decided to pay off my balance mid cycle and also close my account.
Undecided to call these guys because I needed one month statement from day of closure and lattitude could not provide that. Had to wait for another 2 weeks to get my statement.
That statement was holding up a lot my hpuse loan application which i believe is not fair.
There system should be able to generate statements for people when they need it whether mid cycle or not.

Transparency
Customer Service

What a joke! This company should not advertise.

published

I have been a customer for a number of years. I needed a new card to make more Apple purchases and contacted them for one. I have been waiting weeks. I have called repeatedly. The only number to call is the list or stolen line - and even that takes them 10 minutes to answer. And when they do, the line is such poor quality that they hang up on me. Seriously, don’t bother unless you hate yourself.

Transparency
Customer Service
soha

sohaSydney, NSW

Poor customer service

published

I called them about allocating the payment and the call disconnected in the middle of the conversation while I had been on the phone about an hour and although they had all my details they even didn't bother to call me back. I already put a request through the website haven't get back anything yet after one month.

Transparency
Customer Service

The reviewer stated that an incentive was offered for this review

Roland

Roland

  • 2 reviews

WORST COMPANY EVER

published

I'm not exaggerating. I'm not even going to go into the drama that I've had to deal with this company twice (Husbands GoMastercard and my Humm, both of which weren't originally Latitude).

I'm not a difficult or demanding person, but these guys raised my blood pressure through the roof.

As others have said, continually phone transfers, rude and useless staff, unconcerned, careless, don't know company policies or procedure. Just an absolute nightmare to get anything to happen.

Both instances they did the wrong thing (not updating credit report and not closing accounts when asked to).

Avoid unless you're a masochist.

Transparency
Customer Service
Application Process
Timeliness
Loan TypeLine of Credit
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Steve

Steve

  • 34 reviews
  • 22 likes

Very rude & time wasting - Avoid at all costs

published
Transparency
Customer Service
Application Process
Timeliness
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Loans

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Rodney P.

Rodney P.

  • 3 reviews

Trying to Get payOut Letter sent

published

What a nightmare from January 2020 still today being June still waiting on letter to be sent to my insurance company most time spent on 1 phone call waiting was 2hours then I capfuls not here them you are a joke company and will never come back and worn others to stay away

Transparency
Customer Service
Application Process
Timeliness
Loan TypeLine of Credit
Loan Start DateOctober 2019
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Scott

ScottVictoria

Lattitude are great.

published

Brilliant customer service always more than happy to help and come to an agreement that works well for both parties. Had no unexpected costs and very satisfied with speedy service would highly recommend.

Transparency
Customer Service
Application Process
Timeliness
Loan TypeFixed Rate
Loan Start DateMarch 2018
Car ModelHSV Clubsport Z-Series
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The reviewer stated that an incentive was offered for this review

Mark M.

Mark M.South East Queensland, QLD

Current situation

published

Took months to get a reply to hardship
Interest rate should drop to suit current rates in this crap covid time
Not tgat happy with service at all will look around

Transparency
Customer Service
Application Process
Timeliness
Loan TypeFixed Rate
Car ModelHolden Commodore VE
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jj

jjGreater Melbourne (Outer), VIC

  • 3 reviews
  • 1 like

Company has your records for life

published

company policy with issues paying then 25years later you go to get credit via a affiliated with latitude it gets denied. Even with perfect credit not just 7 years but life.

Transparency
Customer Service
Application Process
Timeliness
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Joe F.

Joe F.South East Queensland, QLD

Loan Shark financial services.

published

Hidden fees, hidden charges and near criminal compounding interest rates. You want it, you got latitude financial personal loans. Very hard to get a hold of unless you owe them, then they will call you like a la Tony Soprano style. Don’t do it!

Transparency
Customer Service
Application Process
Timeliness
Loan TypeSplit
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Page 2 of 37
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Questions & Answers

Mark Mansell

Mark Mansellasked

Latitude Financial Loans

I have rang up to have my car taken off my loan because I have added two cars in its place but they keep saying it takes 14 days the reason is because I’m trading car in but can’t till it comes off loan thanks

No answers
Mark Ely

Mark Elyasked

Latitude Financial Loans

When does my loan expire

No answers
Mark Ely

Mark Elyasked

Latitude Financial Loans

When does my loan expire

No answers

Get an answer from our members and Latitude Financial representatives

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