I had a lot of help going through this process from the friendly staff, all was dealt with over the phone which made it all quick and easy. I was informed of what documents I needed and all I had to do was send them back easily via fax or email, this made for an easy, quick and efficient way for my application to be processed and approval was given on the same day. I’m a very happy customer.
Personal loan application process
Fantastic professional customer service from the beginning , I found the application process to be fast and easy to go through , staff were very helpful and informative of my payment options and the interest rate being offered.
They denied credit because they got my name wrong. I gave them all my details in emails with no reply. They have damaged my credit rating and I now have 2 attempted hacks into other services. By the way my credit report is fine. Latitude got my name wrong. Shocking service. Absolutely disgusting. Crap company.
Bali was an absolute trooped he worked through the loan details which were sometimes a bit hard but he was awesome and worked his magic to make it happen . Well done.
Very quick, John was very professional and helpful, due to online signing process got the loan very fast. Satisfied with the whole process. Definitely recommend Lattitude. Big thank you to the team.
Quick service, always willing to help, could not fault, rate was awesome, all fees upfront, looking to get car loan with Latitude in the future, call back was always prompt
Near Impossible to get Latitude to do the right thing.
In May 2019 I sold a car which I brought for cash in 2015 yet when I come to sell it a search revealed Latitude had a security held on the car which held the sale up even though they were approached several times to remove it. They acknowledged they didn’t have a security but they never removed the error.
Once again when making an unrelated sale on a property their security hold appeared again on a search. This cost me a lot of money with my lawyers costs addressing this matter some 7 months later in December 2019.
The response I received tryi...
Help when needed most !
A big thank you to the team at latitude. Even though their interest rate is high, the team at latitude finance helped me with a loan when I really needed it the most. Thanks again.
Communication and efficiency spot on
The assistant I dealt with Toni was an absolute pleasure to deal with she kept me well informed on what was happening and if I had questions she was all over it absolute marvel thanking you again Toni and latitude
They called telling me crap claims that i qualified for a loan without a credit check. I took it because i wanted to manage my cash and when i tried to pay back they said i had a new reference number to pay from and the additional cash came with a new reference number when its part of a scam to make me pay interest.
Karen Kay was very helpful and patient. A quick and easy way to access finance at a reasonable interest rate.
Customer service was great. All costs and payment schedule we're reasonable and transparent. Karen helped me through the paper work maze. She also responded to all my phone calls and emails quickly.
- Personal Loans
- Verified customer
High interest added money charges for repayments
Do not use them. We get charged $1.50 every week to pay back thr loan at 29% interest. They added 5k to the loan saying we drew more which we didnt charges late fee for 3 years weekly and doesnt tell us payment is set up wrong and took that long fkr our statements ripping off hard working aussies I am taking this to every news statiln paper accc bank reporter ombudsmen I can find. Refuses statements coz they are ripping you off and dont want you to know. Avoid at all cost they will suck the life out of you
Horrendous experience!! Never ever use them!!
Purchasing laptop for school, leasing option offered through Latitude. Despite having an excellent credit rating (completed a search on myself!) and a significant salary level, their algorithm declined a $34 per month payment........After multiple attempts of contacting them after being hung up on / cut off multiple times, I finally spoke with someone however they couldn't explain why this occurred. Now unfortunately the offshore call center can't do anything about the application so I can check if I entered an incorrect number. Now they say t...hey won't remove all my personal and financial information for 60 days. Was of an hour of my life wasted trying to sort it out!!!!! Ended up purchasing laptop outright but the experience with Latitude was horrendous!
I like Latitude's Professional Service. Non intrusive. Very friendly.
Very satisfied with the service. Didn't have to wait long. Everything about the personal loan was explained to me clearly and concisely. Your business hours is very good too since you are open til 7pm.
Customer service was truly amazing!
I was in another country to receive a dental assessment & required urgent assistance. Customer service & assistance streamlined by a friendly team member/s who also alleviated my phone call cost upon my request Overall, a stressfree experience.
- Personal Loans
- Verified customer
Best finance experience ever
I have had finance for various things my whole life and my recent experience with Latitude Finance was my best ever finance experience. The process was so easy - from the online application, to the chat with the consultant, the online documentation and the funds receipt within 24 hours of the start of the process was, from experience, certainly a first.
Smooth. Less hassle. Outstanding Customer service from Patrick M. He was helpful and given me superb customer service. Fast processing and transactions. It may taken awhile due to their website issues but able to fix it through.
Customer service was very good freindly and thorough. Called back when they said they would.
No extra costs. Every thing was explained up front. No issues at all.
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