Reviewer Photos & Videos
Woeful customer service
Woeful customer experience. Approved the card. Second payment made in full and they put a stop on the card. WTH. And it's over a issue that was resolved 7 years ago. Have cancelled card. Will never deal with them again
- Latitude Financial Loans
- Verified customer
Do Not Use Latitude - They Are Hopeless!!!
Do not use Latitude.
They are the most hopeless company I have ever dealt with. I purchased a laptop from Jb Hi Fi on finance and therefore had to be set up with Latitude. I have been trying to activate my card for a month and a half, but have been unable to because someone got my date of birth wrong, I have called, emailed, contacted support about 10 times (not an exaggeration) and have sent through my license, confirming my date of birth about 6 times and it still hasn't been rectified. If I talk to online support, they tell me I need to call...
Declined without any valid reason
Ok I understand ppl get upset when declined. Six months ago i went to buy this bed. On interest free plan. Declined. I was shocked as you will be. Anyway I asked them what was the reason. They said overall assessment wasnt satisfactory. My colleague suggested to get a credit card as i didnt had one for long time. So i applied for a credit card and approved over the phone from my bank.
so after 6 months i wanted to buy a tv from jb hi fi. Unlucky me same company again. Rejected.
When you reject some application you better explain the reason so...
Disgusting company. Do not care about customers.
Just paid off my biggest loan which was with latitude finance. This company is literally the scum of the earth. I've had an account with them since 2016. They charged 29.99% intrest. In the last 4 years with weekly payments I only managed to pay off 12.5% in that time. Just requested a final payout figure and they charge me more for paying it out as well as the intrest for the next few years. Absolute joke of a company. Disgusting.
if I could give no stars I would- NEVER AGAIN!!
we will never use latitude again, we have tried every way possible to close our account- Facebook, email, phone (not that it matters as their call centre is closed anyway)
Worst finance company
Car was stolen it settled and then slug me with extra costs no email no phone call just a bill that arrived 2 weeks after the due date? Terrible service when you call them takes an hour to get through to someone to tell you they don’t have access to financial records worst company ever!!!!!
A straight forward loan
Customer service was professional and polite.
No hidden costs.
A very competitive rate.
The team member looking after my application fully explained the process and costs involved.
It was easy to provide the information needed.
The overall experience was really ggod and straight forward. The only feedback will be that after the loan has been activated the customer receives an SMS with the account number and bpay details.
Love my new purchase
Customer service was great very polite and understanding and very helpful no extra cost I know of and very satisfied with how quick I received the money for the loan
Customer service was excellant, explained everything I was required to know and gave me answers to my questions. No unexpected extra costs. I was very pleased with the rate given.
Everything was smooth and easy to apply. Was super quick from start to finish and the service of the team was amazing! Happy with the outcome in such a short space of time
Thankyou for helping me
Thankyou doesn't seem enough you helped me when i was absolutely desperate after struggling with a long illness and unable to work Thankyou for being so kind and helping me
Awesome happy attitude
Everything went absolutely perfect.. had the lovely Rebecca from start to finish, helping me out with all.my paper work.. she made it very simple and easy for me. Keep up the awesome work Bec's !!
Very simple to apply and gain approval All up front fees and charges explained fully and at a very good rate and manageable repayment plan, many thanks to those at Latitude.
Awesome, wouldnt mind borrowing more now!
The guy we delt with was awesome. We got pre-approved for $30k but only borrowed $20k, the rste we are getting now we wouldn't mind borrowing more. Great work team
Worst customer service.They keep charging money and never send a message regarding.
I called them to pay off the whole amount and close my account but the rude operator told me to call again to close my account. Never ever recommend to anyone.Worst,worst and worst.
Never ever ever business with CREDILINE unless you got extra money to throw away...
Fraudulent transactions and Bpay fees - the card chip is not secure as they had claimed !!
They claimed that I use the card at the locations of those transactions I never go to and claimed below statement. I am telling you their chip is not secure ! I did not buy from those shops and no where near those shops locations.
Furthermore, they charged $0.95 when you pay the the bill !
"Your card contains a microchip, which is nearly impossible to copy. This chip was read wirelessly by the merchant’s EFTPOS device, meaning that your card was in the store for the transaction."
No reason to decline a credit of 1.200 to pay in 12 months for a guy like me that earns approximately AU$ 3.700/MONTH. They won't help over the chat system which is useless.. Out-sourced companies will pick up your call probably from India... -5 stars...!!!
Do not get a credit card through lattitude
Approved me for a $6000 credit card and then disabled it 2 days after because they needed me to supply documents ect... told me it was going to be under review and I was getting a phone call within the next couple of days. Fast track 2 weeks later today I rang up and told them my lawyer was present and I was recording the the phone which they also do- manager hung up on me?! How hards it too tell me what’s going on with the credit card I’ve already spent money on and then had it taken off me? Do not go through LATTITUDE.
My Customer assisttance person was extremely helpful and made the whole process very easy. Just fill in the application form; provide 2 payslips and they did all the rest. Too Easy.
Questions & Answers
I have rang up to have my car taken off my loan because I have added two cars in its place but they keep saying it takes 14 days the reason is because I’m trading car in but can’t till it comes off loan thanks
When does my loan expire
When does my loan expire
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