Took months to get a reply to hardship
Interest rate should drop to suit current rates in this crap covid time
Not tgat happy with service at all will look around
Company has your records for life
company policy with issues paying then 25years later you go to get credit via a affiliated with latitude it gets denied. Even with perfect credit not just 7 years but life.
Loan Shark financial services.
Hidden fees, hidden charges and near criminal compounding interest rates. You want it, you got latitude financial personal loans. Very hard to get a hold of unless you owe them, then they will call you like a la Tony Soprano style. Don’t do it!
Easier to Pull Teeth. Avoid
It has been 3 days trying to sort out a default that was put on my file due to lack of communication. In those 3 days I think I had to call about 20 times, was transferred everywhere, disconnected numerous times and rude or unhelpful staff. Some of their notes are incorrect. This is the only default I have ever gotten in my life and it would have been easier to pull teeth than to deal with these people. AVOID.
Beware of the vultures
These guys are vultures. Missed my repayment once and it never got on track they always asked me to pay off my minimum payment and never mentioned the missed payment. They reported to the credit score authority and never told me. Don't trust them, I'm just waiting to finish my degree and then paying them off
Just want proof of account closure
I have paid out and closed my Gem Visa account, I cannot get a response either by emailing numerous times or after waiting on the phone twice for over an hour. I simply want evidence that the account is closed which is my right as a consumer . I'm aware that there are less staff due to covid 19 but much bigger companies still have the courtesy to reply or answer their phones
Couldn't be more devastated!
On the line for an hour for a simple proof of identity question. The team member "Rocky" I spoke to, doesn't really know how to handle the query. He keeps on holding me on the line to ask somebody questions, I get it nobody's perfect and maybe he's new but you don't put a customer on hold for 30 minutes straight and still have no freaking idea what to do once you get back to them.
To all the bosses, please train your customer service people properly as they are your company's frontliners.
Increase my loan. I now have paid this company $15,000.00 extra. 4 years of hell. Still have not knocked the loan down.
they bully you treat you like scum. Huge extra costs for m $15,000.00 extra for my loan being paying it for over 3 years now and still above $32,000.00. No respect and false avertising
- Personal Loans
- Verified customer
Good, bad then ugly
Yep, they helped me out of a bind when i need to refinance. The rate was acceptable and easy to do. The staff were pleasant at the time of loan application
When time came to review the loan it started to go downhill (many years after being a great client).
They offered a rate far above the current rate even from a bank and told me its a great offer. I had a payout figure provided and thought I had paid it all off. A year later while they were still charging me a service fee I get a statement. I now owe them double the original amount that I wa...
Terrible customer service
Worst customer service I have ever been exposed to. I happened to have had my card lost. They were supposed to send a new card but it never arrived. When I tried to enquire about it my multiple calls were never answered and their website send me in a endless loop where you cannot get answers and you end up landing on the same page you strated from unless you are not able to enter your card number which in my case was impossible as the card was gone. My other card I have with a different financial institution took 24 hours to arrive after I spoke to a customer service representative whom answered in approximately 5 minutes.
Worst finance Company I ever deal with..,
Do not waste your time to dealing with this company’s products. This company is full of crap.
Multiple Declined without any specific reason. Worst finance company I have ever deal with. Very unhappy
Very High Interest Rates
Very high interest rates 18 odd percent in fact in my case if I had of read the paperwork properly when the ex wife asked me to sign to consolidate our debts I would have thought twice, it took me years to pay off the debt. Fortunately I came into some money and was quick to get rid of it otherwise I’d still be paying it off 2 years later after an already 7 years, no matter how much I paid extra just didn’t seem to shift the debit very much. Just read the fine print and be very wary of this mob and similar “financial institutions” seems great a...t the time but in actual fact it could hurt you a lot more in the long run. Also I paid off the last of the debt last week no reply or notification no thank you for doing business, never had any statements sent to me nothing. When it was GE money at least they had some courtesy to contact from time to time.
Latitude were great.
When we were struggling for vehicle finance Latitude were able to help with a good interest rate and suggestions on how to keep the repayments low. They kept us informed during the process and made things easy.
Never disappointed with the great service i got and the experience will recommend people to go foward for a car or personal loan quick and better service easy way to get a loan .
- Latitude Financial Loans
- Verified customer
SHOCKING > 0 STARS but was forced to put 1
Very slow customer service and declined for no reason that i can see... this company is almost laughable and will not last long in a competitive online market
Do not waste one minute of your time with this mob, plenty of other more professional providers to choose from like Afterpay and even Zippay that are both hassle free, with easy transactions when shopping online
Woeful customer service
Woeful customer experience. Approved the card. Second payment made in full and they put a stop on the card. WTH. And it's over a issue that was resolved 7 years ago. Have cancelled card. Will never deal with them again
- Latitude Financial Loans
- Verified customer
Do Not Use Latitude - They Are Hopeless!!!
Do not use Latitude.
They are the most hopeless company I have ever dealt with. I purchased a laptop from Jb Hi Fi on finance and therefore had to be set up with Latitude. I have been trying to activate my card for a month and a half, but have been unable to because someone got my date of birth wrong, I have called, emailed, contacted support about 10 times (not an exaggeration) and have sent through my license, confirming my date of birth about 6 times and it still hasn't been rectified. If I talk to online support, they tell me I need to call...
Declined without any valid reason
Ok I understand ppl get upset when declined. Six months ago i went to buy this bed. On interest free plan. Declined. I was shocked as you will be. Anyway I asked them what was the reason. They said overall assessment wasnt satisfactory. My colleague suggested to get a credit card as i didnt had one for long time. So i applied for a credit card and approved over the phone from my bank.
so after 6 months i wanted to buy a tv from jb hi fi. Unlucky me same company again. Rejected.
When you reject some application you better explain the reason so...
Disgusting company. Do not care about customers.
Just paid off my biggest loan which was with latitude finance. This company is literally the scum of the earth. I've had an account with them since 2016. They charged 29.99% intrest. In the last 4 years with weekly payments I only managed to pay off 12.5% in that time. Just requested a final payout figure and they charge me more for paying it out as well as the intrest for the next few years. Absolute joke of a company. Disgusting.
if I could give no stars I would- NEVER AGAIN!!
we will never use latitude again, we have tried every way possible to close our account- Facebook, email, phone (not that it matters as their call centre is closed anyway)
Questions & Answers
I received a GO latitude MasterCard today in the post, even though I didn't even apply for one. This one is going in the bin
Has this happened to anyone else? Sounds like a scam.
I have rang up to have my car taken off my loan because I have added two cars in its place but they keep saying it takes 14 days the reason is because I’m trading car in but can’t till it comes off loan thanks
When does my loan expire
|Category||Loans and Car Loans||Loans and Personal Loans|
|Interest Rate||from 12.99% p.a.|
|Comparison Rate||from 14.2% p.a.|
|Repayment Frequency||Fortnightly, Monthly and Weekly|
|Loan Amount||A$3,000.00 to A$100,000.00|
|Security||Unsecured and Vehicle|
|Loan Term||2 to 7 years|
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