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Latitude Financial Loans

Latitude Financial Loans

Personal Loans, Car Loans (See All)
3.0 from 877 reviews · View Statistics
See the Best Loans in 2022 as rated by Australians on ProductReview.com.au.
Listing monitored by Latitude Financial

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Vultures trying to take advantage

published
Transparency
1/5
Customer Service
1/5
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AJRose
AJRoseSouth East Queensland, QLD
  • 12 reviews
  • 2 likes

Avoid at all costs.

published

Customer service is 0-none. Put in an application and has taken 5 days to process. The loans consultant is absolutely hopeless, my 8 year old daughter would do a better job. Avoid at all costs.

Transparency
1/5
Customer Service
1/5
Incentivised Review No
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Terrible customer service

published

Worst customer service ever, nothing else but rude and impatient. Unfortunately this company is Apple’s partner for BNPL so I had no other choice but to use their service to finance my Apple product. I would not recommend Latitude to anyone.

Customer Service
1/5
Incentivised Review No
Loan TypeLine of Credit
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linzedra R.
linzedra R.Greater Melbourne (Outer), VIC

Terrible, idiotic financial company ever!!!

published

Wasn't by choice to go with this dumb butt company! But will never ever recommend them to anyone! Reading all these reviews is exactly what I went through as well. All I can say is be persistent add a few fs & nonsense to the vocabulary cos it worked for me!! So glad I paid them off in full n see the backend of them!!! I suppose you pay for cheap customer service you will get monkeys!!!!!

Transparency
1/5
Customer Service
1/5
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Suzanne C.
Suzanne C.Hunter Region, NSW
  • 4 reviews
  • 1 like

The Worst Company Ever!!!!!

published
Transparency
1/5
Customer Service
1/5
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rohit
rohitAdelaide
  • 2 reviews
  • 1 like

The dumbest employee ever

published

I applied for a personal loan couple of weeks ago but person on other side doesn’t even know the difference between an Australian PR ad Australian citizens and closed my files, I called today to talk about my application and person from latitude finance named skeepa was so rude and didn’t talk properly and hanged up on me. If you don’t want to respect your customers then probably you should close your business

Transparency
1/5
Customer Service
1/5
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Steve T.
Steve T.
  • 3 reviews

Absolutely pathetic company and very poor service

published

Asked for an account and bsb number so my insurance company could pay off my car after it was written off and was told we dont do that and was told to send payment ny cheque so it was sent
They have now lost and conveniently have no record of this so theres $13,700 missing and im still being charged interest and having to make monthly payments

Transparency
1/5
Customer Service
1/5
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Suzie
SuzieGreater Melbourne (Outer), VIC
  • 2 reviews

Not even worth a 1 star

published

Called to get a statement advised by the customer service representative it would arrive via email within 6 hours
Suprise suprise did not arrive called straight away the flowing morning only to be told it takes 24 to 48 hours.
Advised that they only send 2 statements year. However have not received anything at all. I asked to speak to a supervisor and no further help. And yo be advised they were a call centre in india .
I am disgusted with the service

Transparency
1/5
Customer Service
1/5
Suzie
Suzie

Well just to confirm 72 hours later and still no statement .Again goes to show customer service is not a high priority but there interest rates are absolutely disgusting company

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Pino D.
Pino D.South East Queensland, QLD

Disappointed service

published

The most disgusting service, I have encountered
Lied to me, false pertinent towards a loan
Disgusting stay away
Stress me out make it unbearable to deal with
Disgusting disgusting disgusting stay away

Transparency
1/5
Customer Service
1/5
Similar opinion? Write a review on ProductReview.com.au!

The reviewer stated that an incentive was offered for this review

Loans

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Rosie
RosieSouth East Queensland, QLD
  • 2 reviews
  • 1 like

Stay away

published

Applied for a personal loan, lady rang up and said it was approved within 10 minutes rings back and said loan didn’t go through. Waited 4 days for the application , when questioned about why the sudden change of mind, no answer was given, spoke to manager who had no idea what was going on, went round in circles, still not giving a reason. They give false pretence, shocking and disgusting. I had told the manager to go back to the so recorded conversation as to what the lady had said about it being approved to his reply ‘No I don’t have time’ Definitely stay away. Way more stressing then needed at this time of the year. 0 points for service.

Transparency
1/5
Customer Service
1/5
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Meg
MegGreater Melbourne (Outer), VIC

Avoid at all costs

published

Terrible customer service, no statements ever received or able to access transactions, my balance went up mysteriously after I had paid a few k off, stung me on the way out with closure payment

Transparency
1/5
Customer Service
1/5
Similar opinion? Write a review on ProductReview.com.au!
Adnan
AdnanHobart, TAS
  • 2 reviews
  • 1 like

Worst customer service and poor communication method

published

Poor communication and worst customer service they have got. They deduct my money while the transaction was disputed. They took around 3 months to finalize while they say they take 21 days to settle a disputed transaction. It's been more than 1 month now they said they have sent me a new card.
They reported to me that I have not paid this month's statement while they took the money from my account.

Incentivised Review No
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Loans

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Rod
RodMetropolitan Adelaide, SA
  • 2 reviews
  • 3 likes

Retired with assets and they are not interested!

published

A retired 3 year senior with own luxury home and self managed super fund, also have very high credit score rating which was rate at excellent.
Thought it would be convenient to apply for a second credit card facility.
Applied on line with Latitude, a reply came back as not suitable to our criteria.
Only interested in person’s with working salary.

Transparency
2/5
Customer Service
2/5
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Belinda
BelindaIllawarra, NSW

Incompetent customer service

published

Customer service is terrible, told different info every time, issue not resolved we paid out loan so don’t have to deal with there incompetent service. Wouldn’t recommend to anyone. AVOID

Transparency
1/5
Customer Service
1/5
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rachelandscotty
rachelandscottyQueensland

Shocking service

published

Was approved for loan but trying to get statements from them is like pulling out teeth, can never get hold of them and they have now started pulling extra payments out of my account without contacting me even though I am months ahead on my payments! Have found a website to make a complaint https://www.afca.org.au/

Transparency
1/5
Customer Service
1/5
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Questions & Answers

Muhammad K.
Muhammad K.asked
Personal Loans

Hi I applied personal loan online but how they usually inform customers by email or text if it’s approve or decline

No answers
Shazez
Shazezasked
Latitude Financial Loans

I received a GO latitude MasterCard today in the post, even though I didn't even apply for one. This one is going in the bin
Has this happened to anyone else? Sounds like a scam.

No answers
Mark Mansell
Mark Mansellasked
Latitude Financial Loans

I have rang up to have my car taken off my loan because I have added two cars in its place but they keep saying it takes 14 days the reason is because I’m trading car in but can’t till it comes off loan thanks

No answers
See all Latitude Financial Loans questions

Get an answer from our members and Latitude Financial representatives

Latitude Financial Loans

Details

Compare both Latitude Financial Loans
CategoryLoans and Car LoansLoans and Personal Loans
Interest Rate12.99% p.a.
Comparison Rate 14.2% p.a.
Monthly Fee $13.00
Application Fee $140.00
Repayment FrequencyFortnightly, Monthly and Weekly
Loan Amount $3,000.00 to $100,000.00
SecurityUnsecured and Vehicle
Loan Term2 to 7 years
Rate TypeFixed
Compare both Latitude Financial Loans
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