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Terrible service and process
Applied for a personal and received congratulations status on the dashboard. Then they call you to verify your application but the call was unclear, muffled as if the customer agent is far away. Once verifying the application they ask for you to complete identification ID check. After that they ask for your bank statement but their website on the dashboard is not functioning properly and dont advise you if your documents are uploaded.
From the entire process i was declined and rejected a personal loan. Why ask customers to do an verification ...identity check, bank statement to show their current salary of their employment only to be told its been declined. Your criteria requirements are misleading. While an applicant works full time only to be declined. It is Best to mention only customers with excellent credit score can apply. So that people wont bother applying to your product and saving themselves from destroying their credit score and applying credit enquiries into their credit file any further. This company is a joke… If i wasn’t able to afford then I would not apply in the first place. If they were any future debts they were paid outright if application was approved. Consolidating a debt there is $300 or $400 fee what a joke. Your assessor team should have given an opportunity to offer a lower amount and give your new and exisiting customers a chance.
SHOCKING , WORST SERVICE EVER
Shocking service every step of the way
Can’t help with anything
Can’t see sent emails
Never replied back to my emails
Stay away from this company
The worst service EVER
This is the worst company I've dealt with for loans. The customer service is terrible, they don't listen, its hard to get in contact with them and their website so extremely confusing! Wouldn't recommend.
I would suggest using bank West or citibank which are a lot more pleasant and easier to complete an application.
The cards and applications are automatically cancelled without notice from latitude. When you contact them they have a script which they repeat. This includes making a new application which is not handled in a timely or professional manner. This times out without notice from them. They ring you with mute on, then email for you to contact them. Then get you to resend information over and again on a "non secured email" or can't tell you why they contacted as you don't have one representative to deal with. Don't bother with this mob!
Worst service and company ever
Applied for loan which was approved and money apparently paid to my account. 10 days later and although verifying my account details are correct every time I talk to them no money. Unable to speak to a supervisor, get told one will ring to which they don’t. On top of this told I haven’t paid my repayment (for money I have never received). Put in a complaint through there complaint process which is meant to have someone contacting you in 2 days. No contact. On top of that I get disconnected multiple times every time I ring. Worst place ever and should be seriously investigated.
Thanks for all the reviews
I applied for a card a week ago and they sent me a link to verify my details, and I did it. Then they again sent me an email link but it doesn’t work. I then got to them for a live chat, and the representative every time takes so long to reply back, which gave me a gut feeling that these people would be hard to deal with if I signed up. Why on earth are big companies signing up with this company?
Thanks that I decided to research their review
Just don’t do it … it will be grief
The hardest to use bunch of stuff I’ve ever had the misfortune to be involved with is just trying to make a monthly payment
Twice I verified account !!!! Still have to do again
9.00 a month in charges … then 2.50 paper statements fee
So… not really interested… interest free yeah yeah sure
Try to call them… forget it ….. even if they answer they are elusive or, you just plain can’t understand a word they say
Below standard througout
Customer service CRAP interest rate CRAP and quite happy to leave smears over your credit file congratulations latitude you get a ZERO.....pleeeaaase don't use these guys much better product out there
No customer service. Everyone that you speak to is in India and when I asked to speak to a manager I was hung up on after 60mins.
Can't even set your account up with correct DOB. Took 6 phone calls just to cancel. I highly discourage anyone from using them.
Changed terms and conditions around early termination fees just weeks after the contract had been signed.
It was horrible, no sympathy no reasoning. Yes I will now experience extra costs upon exiting this loan. I am not satisfied at all. I will do everything I can to make sure anyone I know does not deal with lattitude.
Legal thieves sanctioned by government. Can't speak the language of the country they are serving. Highly unethical and cowards for managers that refuse to speak with you....just cowards who steal
I had a few payments to go when I received a letter stating that an early payout would incur a $795 early payment fee. The Latitude Rep at the initial meeting stated that early payout would equate to a few dollars per week for the remainder of the term. Avoid them as there are much better options out there. There are many hidden fees on top of the incredibly high interest rates.
If you have a pension and unencumbered assets forget them they don't want to know.
Worst experience ever. Unencumbered assets over $1mil including $210000 in Super. They aren't interested in you. Have Indian "order takers" who only work to a script. Can't talk to anyone in Australia. Sorry that Harvey Norman use them. Cannot remotely recommend.
Make late payments almost impossible to escape
Latitude's website does not itemise monthly repayments. If you accrue 2, they lump it together as total amount owing then give a late payment fee. When repaying, it takes 6-7 days to withdraw money from your account, then the repayment is itemised and counts towards the earliest owed month only, leaving the latest month outstanding even though you paid two months. This then puts your account in permanent late status unless you make a phone call, where Latitude constantly hang up for no reason as soon as you mention this. Half a day wasted to ge...t them to undo late fees and manually itemise your repayment as 2 months instead of one. So basically their website not itemising repayments, it taking a week for payment to register, then your repayment being automatically itemised as only one repayment no matter the amount and Latitude hanging up on you means you then have to split repayments manually and wait a week between each repayment. So if you go overdue it takes a week to repay each month. This little trap is essentially a scam to accrue late payment fees.
Angry call from Latitude accusing me of fraud
Bluesfest 2023 will only permit early bird tickets to be purchased through Latitude. Having attempted to register a couple of times and getting nowhere, I wrote to them. Cue two days later an angry Latitude rep ringing me and accusing me of fraudulent behaviour and telling me that although I couldn't use their service they weren't going to blacklist me. No help to get the account working, just an angry man telling me that I should not have used various pieces of data in certain ways. Like the Fawlty Towers of customer service. Thanks Latitude! What an ironic name. No - Gratitude would be more ironic
Questions & Answers
Hi I applied personal loan online but how they usually inform customers by email or text if it’s approve or decline
I received a GO latitude MasterCard today in the post, even though I didn't even apply for one. This one is going in the bin
Has this happened to anyone else? Sounds like a scam.
I have rang up to have my car taken off my loan because I have added two cars in its place but they keep saying it takes 14 days the reason is because I’m trading car in but can’t till it comes off loan thanks
Get an answer from our members and Latitude Financial representatives
|Category||Loans and Car Loans||Loans and Personal Loans|
|Interest Rate||12.99% p.a.|
|Comparison Rate||14.2% p.a.|
|Repayment Frequency||Fortnightly, Monthly and Weekly|
|Loan Amount||$3,000.00 to $100,000.00|
|Security||Unsecured and Vehicle|
|Loan Term||2 to 7 years|
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