Latitude

Wouldnt reccomend it!

Latitude are the wprst Finance company I have ever dealt with. They were hacked and had my data stolen. They then disabled their app so that I could no longer access my loan account or make extra payments. The Bpay details in the new portal are incorrect and I had to call the 3 times to get the correct details. In the mean time I have been charged a ridiculous amount in overdue fees despite being unable to make any payments due to their system. On top of all this they charge $13 per month for a direct debit which is entirely automatic!

Disgusting

Double charged me multiple times. Had to call up 3 times as the call centre staff overseas told me to make a Manuel payment as the direct debit wouldn’t go through only to find out it charged me twice as the direct debit did indeed go through. Never using them ever again and would not recommend this company to anyone. I know heaps of people that are in the same boat as me. Shocking company. Pathetic

Avoid these scammers

Avoid this company at all cost! I paid bulk of my due balance so only had a few hundred remaining, then all of a sudden every month i get a dishonour fee even though i have more than enough in my bank account to cover the monthly repayments, has happened on my last 3 repayments, funnily enough it started directly after paying off 90% of my owed balance. Just an attempt at them getting more money out of the customer's, they dont contact you in regards to these fees. They just randomly take them out. Avoid avoid avoid. They're literally stealing off customer's.

Absolutely my worst nightmare

Absolutely abhorrent company. Doesn’t close accounts when paid out. Then refuses to provide closure proof. Repeatedly hangs up on you when you ask for simple documentation. Ruphinder from India just terminated 3 of my calls requesting proof I had closed my account and have been waiting weeks for evidence my account that latitude kept open without my knowledge for over 2 years, has finally been closed post previous communications over a week ago. Don’t risk your finances.

0/10 customer service skills

Extremely bad customer service!! Absolute joke.
Also, I ordered my card 3 weeks ago, the absolutely useless person i spoke to mentioned it would be 5-10 days.
Do not trust these scammers

There all mutts

STAY AWAY FROM THIS COMPANY !!!!!!
customer service = [Content Removed]
I requested a payout figure, requested another a month later to sell the vehicle and the balance went up 700$
Bunch of mutts

Shonky

They double dipped. Took 2 loan repayments. Didn't even tell me. And won't reimburse money. Absolute worst

Debit consolidation

Do not trust these idiots I just asked them for help and I was knocked back straight away so I will not recommend these people shame

Pathetic

Absolutely pathetic and useless customer service. After multiple support tickets and calls to customer service (overseas speaking poor english) I still haven't received a basic loan statement as requested.
Stay clear of this mob - they should not be allowed to do business.

Latitude finance thieves

Never AGAIN please all people stay away from these thieves.

Pathetic customer service and products

Lattitude will happily accept a payment into a closed account and not inform you.
Lattitude CSR will give miss information on the phone.
Lattitude voice recognition does not work.
Lattitude also takes over 7 days to transfer fund between a closed account and an open account.

Awful

Genuinely awful. Incomprehensible call centre with a very long audio delay and terrible microphones. Loan application for a relatively low amount was denied after a week and a half because the overseas call centre operator could not comprehend why my YTD income was lower than my current income, despite several explanations that my government employment contract is Jan-Dec and as such would never match the YTD as it increases every year. “I need to ask my supervisor” and denied the next day with no word. Stated reason was due to information received from credit report, which is a cop-out for being thrown in the too hard basket. Hard credit check that will stay on your account.

BAD EMPLOYEES

Zero stars and I’m not even a customer. I own a small business and have a 1300 number so I pay for customers to call me and they are leaving voicemails on their customers numbers to call my 1300 number and I receive a few calls per day. I tried getting in contact with person in charge but they would not let me and the female I spoke to was rude and not helpful at all. So lattitude if you are reading this CHECK WHICH NUMBERS YOUR STAFF IS GIVING OUT AS IT IS WRONG

Just bad service

There was a time when dealing with latitude was pleasant, as in, results were obtained. I don't know what the hell happened but this business has gone downhill with a bullet. They don't speak english, they fail to reply to emails in an orderly time and fashion, they cannot grasp the simple requests put in front of them and still they waste your time with emails back and forth. What a shame that this company has failed so badly, used to be great. I guess I can only move on to the next, more helpful, finance company.