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Latitude Financial Loans

Latitude Financial Loans

Personal Loans, Car Loans (See All)
2.9 from 916 reviews · View Statistics
See the Best Loans in 2022 as rated by Australians on ProductReview.com.au.
Listing monitored by Latitude Financial

Reviews

3.5
30 reviews
Previous
Clear all
Next

Terrible customer service

published

They strung me along for over 3 weeks before finally giving me an outcome for my application. I had to chase them all the way, they never called back like promised. Avoid at all costs.

Transparency
1/5
Customer Service
1/5
Application Process
2/5
Timeliness
1/5
Incentivised Review No
Loan TypeVariable Rate
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Suzie
SuzieGreater Melbourne (Outer), VIC
  • 2 reviews
  • 1 like

Not even worth a 1 star

published

Called to get a statement advised by the customer service representative it would arrive via email within 6 hours
Suprise suprise did not arrive called straight away the flowing morning only to be told it takes 24 to 48 hours.
Advised that they only send 2 statements year. However have not received anything at all. I asked to speak to a supervisor and no further help. And yo be advised they were a call centre in india .
I am disgusted with the service

Transparency
1/5
Customer Service
1/5
Application Process
3/5
Timeliness
1/5
Incentivised Review No
Loan TypeVariable Rate
Suzie
Suzie

Well just to confirm 72 hours later and still no statement .Again goes to show customer service is not a high priority but there interest rates are absolutely disgusting company

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Poor customer service

published

Worse company ever. Very high interest rate and poor customer service. They never send you statements and still refuse to send statement out even if you request one . I phoned them on three different occasions requesting for my motor loan statement and they never sent me my statement. I will never recommend this financial company to anyone.

Transparency
1/5
Customer Service
1/5
Incentivised Review No
Loan TypeVariable Rate
Similar opinion? Write a review on ProductReview.com.au!
Nhan T.
Nhan T.Hobart, TAS

Tricky financial payment!

published

I have an "interest-free" purchase from Apple reference.
So basically, we still need to pay $5 every month, even you purchase Mac mini only for $1.4k. so 5x12/1400, it's 4.28% interest annual. it sounds good from here. But ..

After the first month, they will let you pay directly from your bank with no "Payment handling fee", and after that this "payment handling fee" will continuously add up into your credit every time you pay. It's 20% of monthly fee => add up to $6 a month => interest rate up to 5.15% .
The reason is "Payment handling fee" which mean you can pay directly from your bank, need to go through 3rd party such as BPAY(cheapest $0.95), Paypal...etc..

Incentivised Review No
Loan TypeVariable Rate
Similar opinion? Write a review on ProductReview.com.au!
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Kel
KelNorth Queensland, QLD
  • 2 reviews
  • 3 likes

Awful facilities. Feels a bit like a con. Don’t use.

published

- can’t access statements online so you can’t see charges.
Can’t access or see any transactions online or the app.
Live chat service is useless - the app logs you out every few minutes so it just continuously shuts you off.
Finding the actual assistance is like a needle in a haystack.
Can’t make repayments via the app unless your account is 30 days overdue.
Customer service only available 9-5 Monday to Friday.
Lack of transparency.
Never received final loan documents despite requesting these.

Transparency
1/5
Customer Service
1/5
Application Process
3/5
Timeliness
3/5
Incentivised Review No
Loan TypeVariable Rate
Similar opinion? Write a review on ProductReview.com.au!
JcM.
JcM.Sydney, NSW
  • 12 reviews
  • 10 likes

Can't call, can't email. Stings a credit rating but exists only to take advantage!

published

Absolutely disgusting company, calls during the busiest times of day then when trying to call back, stay on hold and then get immediately disconnected. Taking advantage of people in need and flirting with the grey area of the law they care absolutely nothing for customers and are barbaric opportunists at best, knowing slippery thieves at worst. I'd rather eat my own hands than ever attempt to deal with them again.

Transparency
1/5
Customer Service
1/5
Application Process
1/5
Timeliness
1/5
Incentivised Review No
Loan TypeVariable Rate
Similar opinion? Write a review on ProductReview.com.au!
Customer
Customer
  • 2 reviews
  • 3 likes

Interest at the highest % daily, the government should step in and close this Fraud business.

published

Ask for a statement of transactions, hidden... Ask for the interest details, hidden... Interest tanks on daily, do not join Latitude. What kind of business does that for customer service.

Transparency
1/5
Customer Service
1/5
Application Process
3/5
Timeliness
1/5
Incentivised Review No
Loan TypeVariable Rate
Similar opinion? Write a review on ProductReview.com.au!

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Hayley T.
Hayley T.Perth, WA
  • 4 reviews
  • 3 likes

GE Hiding under new name

published
Transparency
1/5
Customer Service
1/5
Application Process
1/5
Timeliness
1/5
Incentivised Review No
Loan TypeVariable Rate
Loan Start DateJanuary 2019
Similar opinion? Write a review on ProductReview.com.au!
jhmoore
jhmooreSydney Surrounds, NSW

Avoid Avoid Avoid Avoid

published

Do not waste 1 second with this company, very rude staff ([name removed]). On top of that they lie any application will result in a mark against your credit rating, which they conveniently leave out when talking to them. Contrary to what they say this will affect your credit score important when trying to apply for finance.

Transparency
1/5
Customer Service
1/5
Application Process
1/5
Timeliness
1/5
Incentivised Review No
Loan TypeVariable Rate
Similar opinion? Write a review on ProductReview.com.au!
Loans

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Everything was fine until they closed my credit card..... not one word of it.

published

Was good until they closed my credit card with out adviseing me and no one could tell me for a week what happened hight interstet rates was easy to apply

Transparency
1/5
Customer Service
3/5
Application Process
5/5
Timeliness
3/5
Incentivised Review No
Loan TypeVariable Rate
Loan Start DateJanuary 2020
Similar opinion? Write a review on ProductReview.com.au!

Questions & Answers

Muhammad K.
Muhammad K.asked
Personal Loans

Hi I applied personal loan online but how they usually inform customers by email or text if it’s approve or decline

No answers
Shazez
Shazezasked
Latitude Financial Loans

I received a GO latitude MasterCard today in the post, even though I didn't even apply for one. This one is going in the bin
Has this happened to anyone else? Sounds like a scam.

No answers
Mark Mansell
Mark Mansellasked
Latitude Financial Loans

I have rang up to have my car taken off my loan because I have added two cars in its place but they keep saying it takes 14 days the reason is because I’m trading car in but can’t till it comes off loan thanks

No answers
See all Latitude Financial Loans questions

Get an answer from our members and Latitude Financial representatives

Latitude Financial Loans

Details

Compare both Latitude Financial Loans
CategoryLoans and Car LoansLoans and Personal Loans
Interest Rate12.99% p.a.
Comparison Rate 14.2% p.a.
Monthly Fee $13.00
Application Fee $140.00
Repayment FrequencyFortnightly, Monthly and Weekly
Loan Amount $3,000.00 to $100,000.00
SecurityUnsecured and Vehicle
Loan Term2 to 7 years
Rate TypeFixed
Compare both Latitude Financial Loans
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