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Latitude Financial Loans

Latitude Financial Loans

Personal Loans, Car Loans (See All)
2.9 from 915 reviews · View Statistics
See the Best Loans in 2022 as rated by Australians on ProductReview.com.au.
Listing monitored by Latitude Financial

Reviews

1.2
68 reviews
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Anthony
AnthonySouth East Queensland, QLD

RUBBISH

published

No customer service. Everyone that you speak to is in India and when I asked to speak to a manager I was hung up on after 60mins.
Can't even set your account up with correct DOB. Took 6 phone calls just to cancel. I highly discourage anyone from using them.

Transparency
1/5
Customer Service
1/5
Application Process
1/5
Timeliness
1/5
Incentivised Review No
Loan TypeLine of Credit
Similar opinion? Write a review on ProductReview.com.au!
Syed S.
Syed S.Lawson 2617, ACT

most incompetent and untrustworthy financial institution

published

Latitude doesn't care about loyalty of their customers. they just want to make money out of you not willing to assist you when you need them. completely incompetent representatives on the phone and will not bother calling back after advising that a manager will call back in 24-48 hours. I have been a customer for over 10 years and they didn't bother helping me with a very small issue I had with them. Happy that I had the cash to pay them off and close off the account permanently.

Transparency
1/5
Customer Service
1/5
Application Process
1/5
Timeliness
1/5
Incentivised Review No
Loan TypeLine of Credit
Loan Start DateJune 2007
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Siddharath
Siddharath
  • 2 reviews
  • 2 likes

terrible service... Never again

published

I was offered interest free finance $4500 for my furniture. Its been three months and they kept asking me documents ... Its enough ... crazy crazy stupid people. dont go to them.

Transparency
1/5
Customer Service
1/5
Application Process
1/5
Timeliness
1/5
Incentivised Review No
Loan TypeLine of Credit
Similar opinion? Write a review on ProductReview.com.au!
Gillian T.
Gillian T.Queensland

The new intrest fee

published

First month paying off and already looking for a new credit card society crap at its greatest payment deferred buy 4 days 7 days later still not showing guess it's time for the extra lait fee

Transparency
1/5
Customer Service
1/5
Application Process
5/5
Timeliness
1/5
Incentivised Review No
Loan TypeLine of Credit
Loan Start DateMay 2021
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Lincoln
Lincoln
  • 3 reviews
  • 1 like

Don't use or beware

published

We had a credit card with Latitude in 2021 paid it off and applied for closure of the account. We were thinking all was well had emails of progress and we thought that it was all sorted and finalised. My fault I forgot about it. A year later (now) its still open and functioning and now I can't close it online and I get hung up on everytime I call to try and close it. Huge wait times on the phone and unhelpful staff who say yes yes but then transfer and hang up while you think you're actually getting somewhere. We've put in multiple complaints and closure requests. Still awaiting any reply.

Customer Service
1/5
Incentivised Review No
Loan TypeLine of Credit
Similar opinion? Write a review on ProductReview.com.au!
gmautsab
gmautsabSydney, NSW

Worst service ever

published
Transparency
1/5
Customer Service
1/5
Application Process
1/5
Timeliness
1/5
Incentivised Review No
Loan TypeLine of Credit
Similar opinion? Write a review on ProductReview.com.au!
Karen A
Karen AGreater Melbourne (Outer), VIC
  • 4 reviews
  • 2 likes

Hidden costs

published

Buyer beware.
Latitude will charge you $2.50 per month on top of the normal fees for paper statements even if not requested nor received.
Apparently, this is automatically added until removed by buyer!

Transparency
1/5
Customer Service
1/5
Application Process
5/5
Incentivised Review No
Loan TypeLine of Credit
Similar opinion? Write a review on ProductReview.com.au!

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Next

Terrible customer service

published

Worst customer service ever, nothing else but rude and impatient. Unfortunately this company is Apple’s partner for BNPL so I had no other choice but to use their service to finance my Apple product. I would not recommend Latitude to anyone.

Customer Service
1/5
Incentivised Review No
Loan TypeLine of Credit
Similar opinion? Write a review on ProductReview.com.au!
Pino D.
Pino D.South East Queensland, QLD

Disappointed service

published

The most disgusting service, I have encountered
Lied to me, false pertinent towards a loan
Disgusting stay away
Stress me out make it unbearable to deal with
Disgusting disgusting disgusting stay away

Transparency
1/5
Customer Service
1/5
Application Process
1/5
Timeliness
1/5
Loan TypeLine of Credit
Similar opinion? Write a review on ProductReview.com.au!

The reviewer stated that an incentive was offered for this review

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Rod
RodMetropolitan Adelaide, SA
  • 2 reviews
  • 4 likes

Retired with assets and they are not interested!

published

A retired 3 year senior with own luxury home and self managed super fund, also have very high credit score rating which was rate at excellent.
Thought it would be convenient to apply for a second credit card facility.
Applied on line with Latitude, a reply came back as not suitable to our criteria.
Only interested in person’s with working salary.

Transparency
2/5
Customer Service
2/5
Incentivised Review No
Loan TypeLine of Credit
Similar opinion? Write a review on ProductReview.com.au!
Eric T
Eric TSydney, NSW
  • 2 reviews
  • 9 likes

Hopeless knowledge of credit policies

published

Customer service and support is hopeless. Got approved for credit card limit increase. Told to provide Notice of Tax Assessment, then next day bank statements, then following day, accountants letter. Constantly changing their minds every day. Absolutely a waste of my time dealing with these support staff from overseas.
Lack of knowledge and understanding of credit Assessment skills and not logical people to deal with. Absolutely frustrating...

Transparency
1/5
Customer Service
1/5
Application Process
1/5
Timeliness
1/5
Incentivised Review No
Loan TypeLine of Credit
Similar opinion? Write a review on ProductReview.com.au!
Danielle
DanielleIllawarra, NSW
  • 2 reviews
  • 2 likes

Horrible Company And Poor Communication

published
Transparency
1/5
Customer Service
1/5
Application Process
3/5
Timeliness
1/5
Incentivised Review No
Loan TypeLine of Credit
Loan Start DateMay 2020
Similar opinion? Write a review on ProductReview.com.au!
Loans

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Disgruntled Customer
Disgruntled Customer
  • 2 reviews
  • 5 likes

Not helpful at all

published

Paid online for 3 years using the same card every time, then all of a sudden the website wouldn't allow my card and told I had an outstanding amount, which I didn't. Emailed and was told to call, called & waited 20mins till someone answered who said I couldn't close this account using the same credit card I'd used for 3 years, when I asked to speak to someone higher, he sent me right back to the start of the call, only to get someone on the same level. The emails were worse, I replied 4 times that I only have said credit card, the service is absolute crap! So happy and helpful to sign you up though but not happy to help you pay.

  • Thumbnail
Transparency
1/5
Customer Service
1/5
Incentivised Review No
Loan TypeLine of Credit
Loan Start DateJuly 2018
Similar opinion? Write a review on ProductReview.com.au!
Craig S.
Craig S.Sydney, NSW

Worst company to deal with period

published

Paid off my outstanding balance, payment reflected on my statement. When I asked for a closure letter I was told I must wait 3-5 days even though the payment had cleared on my end the day before and it was reflected on my statement I was still told I had to wait, eventually got a supervisor on the phone who was as useless as his staff member, asked for references to be told they don't supply them. He was informed that this abysmal service will be referred to the Ombudsman - Avoid this institution like the plague.

Transparency
1/5
Customer Service
1/5
Application Process
1/5
Timeliness
1/5
Incentivised Review No
Loan TypeLine of Credit
Similar opinion? Write a review on ProductReview.com.au!
Barry
Barry
  • 6 reviews
  • 2 likes

Impossible to pay off

published

Payed off interest free Go Mastercard, then got statement with a $0.95 acct bal, after ringing I explained to the customer service rep this is impossible to pay off as its recurring, he agreed and wiped the fee after informing him I would take this further as its totally unreasonable, there service is disgusting, just closed my acct don't trust this financial institution. BE CAREFUL WHEN CHOOSING THIS COMPANY

Transparency
1/5
Customer Service
1/5
Application Process
2/5
Timeliness
1/5
Incentivised Review No
Loan TypeLine of Credit
Similar opinion? Write a review on ProductReview.com.au!
Page 1 of 3

Questions & Answers

Muhammad K.
Muhammad K.asked
Personal Loans

Hi I applied personal loan online but how they usually inform customers by email or text if it’s approve or decline

No answers
Shazez
Shazezasked
Latitude Financial Loans

I received a GO latitude MasterCard today in the post, even though I didn't even apply for one. This one is going in the bin
Has this happened to anyone else? Sounds like a scam.

No answers
Mark Mansell
Mark Mansellasked
Latitude Financial Loans

I have rang up to have my car taken off my loan because I have added two cars in its place but they keep saying it takes 14 days the reason is because I’m trading car in but can’t till it comes off loan thanks

No answers
See all Latitude Financial Loans questions

Get an answer from our members and Latitude Financial representatives

Latitude Financial Loans

Details

Compare both Latitude Financial Loans
CategoryLoans and Car LoansLoans and Personal Loans
Interest Rate12.99% p.a.
Comparison Rate 14.2% p.a.
Monthly Fee $13.00
Application Fee $140.00
Repayment FrequencyFortnightly, Monthly and Weekly
Loan Amount $3,000.00 to $100,000.00
SecurityUnsecured and Vehicle
Loan Term2 to 7 years
Rate TypeFixed
Compare both Latitude Financial Loans
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