Launtel Residential nbn 50/20
Part of Launtel Residential  4.9 (1,466)

Launtel Residential nbn 50/20

 Verifiedlauntel.net.au🏆 2024 Award
5.0

95 reviews · Statistics

PositivevsNegative
100% · 950%
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Adequate Speeds Yes (87) · No (1)
Value for Money
4.8 (89)
Transparency
4.9 (88)
Customer Service
5.0 (92)

Reviews

Launtel Residential › nbn 50/2095 reviews
Ferg
Ferg
  nbn 50/20

Efficient and great service

Effortless set up, good communication, everyone turned up when they were supposed to, decent workmanship and it all works. Cannot ask for more. Show details ·  1
Kayt M.
Kayt M.VICGreater Melbourne (Outer), VIC8 posts
  nbn 50/20

Outstanding local customer service

Launtel got me connected to the NBN in 2020 and stood up for me when the NBN technician was rude and basically didn’t want to connect my service because I was a woman. They managed everything and their dashboard was so easy to use. Shout out to Liam who was my tech support person. An extra 5/5 for his patience and persistence alone. Show details ·  1
Value for Money
Transparency
Customer Service
Mukesh
Mukesh
  nbn 50/20

Excellent Service

It was very easy to setup the WiFi connection. The customer service offered by Launtel was exceptional :) Show details ·  1
Bee
BeeNSWSydney, NSW
  nbn 50/20

Great prices, customer service and options

After spending weeks google searching "best deal" "most reliable" and other key words in search for a new internet provider (because optus had wronged me for the last time) I ended up deep in a reddit forum and Launtel kept coming up, I had never heard of them but people who commented with internet service abbreviations I had to look up said they were solid so I have them a go and in less than 30minutes I had a new service. It's been about a year now and I haven't looked back. I haven't even felt the need to look around they're that good. Every communication I've had with them as been ridiculously fast and easy. Show details ·  1
Sylvain.
Sylvain.VICGreater Melbourne (Metropolitan), VIC3 posts
  nbn 50/20

Great team & advice

Been with Launtel for a while now. Great service, working internet, no downtime. Great support team based in Tasmania. You can at least talk to someone and most importantly they help you and fix things. Show details ·  1
Chris
Chris
  nbn 50/20

Terrific service that does all we require

Have been using this residential service for a couple of years now. The service as well as the support provided by the Launceston crew has been top notch all along. For someone with little understanding of the finer details, Damian helped us select the most appropriate service for our home. Highly recommend. Show details ·  1
herbie2448
herbie2448NSWHunter Region, NSW5 posts
  nbn 50/20

Great connection and service

Great service and then started having problems. Josh got to the bottom of it. Not their problem but pointed in the right direction. Not just left to fend for myself. Slow connection no more. Very happy Show details ·  1
John D.
John D.VICGippsland, VIC
  nbn 50/20

The best flexible ISP provider going around

Friendly and courteous staff, they were honest on what NBN connection was available in Cowes, Victoria. Organised the NBN technician in a timely manner and Launtel's internet offering is the most flexible arrangement going around. May you have great success in the years to come. Show details ·  1
Shek
Shek
  nbn 50/20

Quick Churn and Excellent Customer Service

I managed to switch my service from Optus on a Sunday night, and was back online in 8 minutes with Launtel. Their customer support are friendly, knowledgeable and responsive (although I only ever emailed them, never had to call). Acquiring a Static IP was a simple process in their online portal, as well as being able to put my service on hold, such as when I’m travelling overseas. Overall, this has been a refreshing change from impersonal big telcos who treat their customers as a number. If you’re looking for a new no-fuss ISP, especially after Optus’ outage today, look no further than Launtel. Show details ·  1
Annie
AnnieNSWSydney, NSW3 posts
  nbn 50/20
Customer Service
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Thangvan
Thangvan7 posts
  nbn 50/20

Top notch customer service

My ISP and NBN miscommunicated and messed up my connection. I reached out to Launtel and was supported by an agent called Josh A. He's been very helpful and keep me posted of the progress. no doubt they get 5 stars on here. Show reply
Chris
Chris
  Verified nbn 50/20

Great service and treats customers like real people

Their speeds are fast and consistent, while maintaining very reasonable prices (not the absolute cheapest, but worthwhile value for money considering performance and customer service).

Services are easily paused or changed without hassle. I have ticked the option for month to month here, but it's really day to day.

Communication is readily available and helpful. Outages are rare, but they communicate any information about changes or disruptions to service in easily understandable human terms, with explanation of the reasons. And they don't spam you with advertising.

Been with them for 3 years, no complaints.

10/10 Show details ·  1

Cristian
Cristian
  Fair Incentive nbn 50/20

I hope it stay the same

I've been using it for a week, and so far, it's been excellent, delivering what was promised. I just moved, and in my old house, the internet was terrible; I couldn't use Instagram and game simultaneously, even in the same neighborhood. Now, everything is flowing smoothly. I play CS and Valorant, and my ping is 8 ms with no loss. Show details ·  1
Value for Money
Transparency
Customer Service
Joshvl
JoshvlWAGoldfields, WA
  nbn 50/20

Connection was instant - blew my mind

A couple years ago I got NBN with a mainstream ISP, it took them 2 months to connect my house.
Launtel literally took 5 minutes, and I didn't need to reconfigure my router, I couldn't even fathom that an ISP could provide this kind of service, blew my mind.
Thanks Fellas. Show details ·  1
Abhi
Abhi2 posts
  nbn 50/20

Nice transformation for Internet Speed

Since I made the first call to Launtel to setup the NBN connection, everything went on time, smoothly and perfectly. Show details ·  1

Questions & Answers

Cymro
Cymro · nbn 50/20

Are you available in Perth and at what monthly cost ?

Launtel
Launtel   DM   

Hey Cymo We're available all over the country! You're welcome to get in touch with our support staff to have a more in depth discussion around your needs but our nbn prices start at $3.10 per day.

James

Justin C.
Justin C.  

They have one of those "type in your address to check your options" things:

https://launtel.net.au/residential/#address-check

Seems pretty accurate in my testing (so far). :)

Launtel
Launtel   DM   

Hey Justin, Thanks for that :)

Alpha

chris rayeroux
chris rayeroux · nbn 50/20

Do you supply Internet to QLD??? North brisbane?? Apperently I cannot get 100mbps at my addres yet...... 43 langer circuit North Lakes, QLD. Cheers

Launtel
Launtel   DM   

Hi Chris, We do indeed supply internet to QLD! I can also confirm your address cannot access 100mbps yet - expected speeds are 29-34mbps: external link

Details

Compare all Launtel Residential listings
Launtel Residential nbn 50/20
  • 🏆 2024 Award
Launtel Residential nbn 50/205.0
(95)
Launtel Residential nbn 100/40
  • 🏆 2024 Award
Launtel Residential nbn 100/404.9
(53)
CategoryInternet Service ProvidersInternet Service ProvidersInternet Service ProvidersInternet Service Providers
Typical Evening Download Speed 50Mbps95Mbps95Mbps600Mbps
Max Upload Speed 20 Mbps20 Mbps40 Mbps50 Mbps
Max Download Speed 50 Mbps100 Mbps100 Mbps1000 Mbps
Data AllowanceUnlimitedUnlimitedUnlimitedUnlimited
Packages AvailableStandalone
Service TypeNBNNBNNBNNBN
Awards 2021, 2022, 2023 and 20242021, 2022, 2023 and 20242021, 2022, 2023 and 20242021, 2022, 2023 and 2024
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Extra Information

Mint Telecom
Australia On Line
Aussie Broadband
Occom
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