Have been with launtel for approximately 4 months and haven’t had a single fault. The speeds are consistently great and the connection has yet to cut out on me.

The customer service team are the highlight of the company as I’ve had numerous encounters speaking to them and all have fantastic. Props to Liam as he FaceTimed me at my request to aid me in setting up my partners internet (whom I recommended)

Would highly recommend to anyone needing a new internet provider

Couldn't be more impressed with the service received at Launtel by Zak and James. Both were helpful, knowledgeable, patient and made hooking up our internet as smooth as possible. Also impressed with the structure of Launtel and the payment/subscription system they use. A refreshing change from the usual ISP structure. Would recommend to anyone looking for a new ISP. Thank you team and good luck.

My partner recommended me Launtel, and has been the best and most reliable internet provider I've ever had. The customer service team go above and beyond to assist in every way and are super patient in terms of explaining terminologies that a person who isn't in the industry won't understand. They also take their time in ensuring their clients are fully satisfied with whatever outcome they're striving to achieve & it is safe to say that after speaking to approx. 4 customer service people on random ocassions whilst setting up the whole thing, no...

I found Launtel through their good reviews. I’m glad I went with them! Impeccable customer service, connection is the fastest I’ve ever seen (1000/50) and it was a painless experience where my connection was done via the website. Love the transparency, love the service, love the internet speed! Keep up the great work

Launtel is the best provider by far..
This is my first experience with launtel and its only been few weeks but i have been looked after at every step of the process and whoever i have discussed any of little issues they have simply fanatastic.
They look after thier customers and even go out of their ways to help em. Thats how good they are.
On top of the service - no lock in contracts, no charges for router connections and you can even pause the service when you are away so that you are not charged..

I have a feeling launtel will be at top of list soon.all the best.

I did a bit of research before choosing my first nbn service. I decided to go for Launtel because I read consistently good reviews, both here, Facebook and OzBargain.

The connection has been reliable and speeds as advertised. The absolute best thing is Launtel's customer service. They helped me with any questions I had, were knowledgeable and didn't pass the buck. They are a little more expensive than others, but worth it. It's rare to get such good customer service these days.

I am in awe of how fast they managed to set me up my old ISP took a month. Launtel set up took 3 minutes (nbn connection box existed before the other ISP was contacted)

Excellent customer service, very attentive. The customer portal is full of info and stats. So far the best of all the NBN supplied companies. Been with Aussie, Superloop, Telstra, Optus.

Connection is reliable with no dropouts. Service is fast and informative. Setup is a breeze, don't even need a username and password to connect. Upload speed seems to vary between 36-26Mbit but this could be my WiFi.

My Launtel connection has been nothing but a breeze, short of some NBNCo issues, but Launtel support staff were extremely supportive and guided me through the process.

I also got an email from them at a late hour (thankfully!) to inform me my connection was active, as they knew I needed it for work. Such a personal touch and to go above and beyond is unheard of in this industry.

Incredibly stable; no dropouts and practically performing at max speed on each tier. Additionally, having the ability to hotswap speed tiers is absolutely insane and I love it.

I can't recommend Launtel enough.

The company has great customer service and will even answer you late at night. Haven't had any problems with them and the internet seems to be a lot more stable than other providers.

We had a very long and complicated ordeal to get our Internet to functional levels. Thankfully Launtel were able to walk us through the process of going from Satellite (virtually useless) to Fixed Wireless. Our previous service provider was difficult to contact (unless you wanted sales) and virtually uncontactable about this process. Launtel were there every step of the way guiding us through a very complicated process. Launtel were supportive, kept in touch, provided advice that was sound and logical and were checking in regularly as to progre...

Gemma is such a fantastic customer Officer who helped us and was so patient with us. Me and my husband not very technical person but Gemma used very easy terms and connected the NBN. On top of that she saved our money by connecting us to Red train without any router. Gemma thank you so much for not giving up until everything worked out. Our internet is so fast and running without any problems
Thank you

Heard of the ability to have a daily rate based on actual useage. Even more importantly to have the personal and patient assistance for 45 mins setting up the router with Davina!

Could not recommended launtel anymore !
Fixed all of our issues we had with our previous ISP.

Very fast internet and so quick and easy to deal with , the staff are amazing !

Very happy with service so far, just about to complete the free week trial. Support was excellent when I requested help about a static IP. Communication was also very good.

Connecting was easy and fast. The team were super helpful and talked me through the entire process. Speeds are great and meet the advertised benchmarks. Very happy customer and will definitely recommend to others.

Customer service has been perfect from initial enquiry, all the way through. After getting our internet up and running we were having some drop-out issues, I emailed Launtel and everything was fixed up that day. Zak walked me through exactly what I needed to do to get my connection working better and after speaking with him, everything now works perfectly. As someone who has just moved out of home and never had to set up internet before in my life, I highly recommend Launtel- they made things very easy.

Exemplary service from Launtel team to overcome new NBN & device challenges and provide service flexibility for a weekend property, and great follow up. Exceeds all my experiences with previous ISPs.

I recently completed building my new place and was looking for a RSP. My previous place was serviced by TPG within the HFC footprint and I got "good enough" speeds (90ish/37ish which is pretty good for HFC) and I was planning to stick with them. Recently many ISPs have changed their NBN plans to use a 100/20 service provided by NBNco and TPG didn't give me any option to have a higher upload speed. I called their sales line and was told 20mbps was more than enough for any customer and they no longer offer the current plan I am on. I felt a littl...