Reviewer Photos & Videos
Flawless service, punctuality and communication
Love the lounge and delivery by Marvin and Ronnie couldn’t have been better or easier. They even moved my old lounge. Thanks guys!
The service provided
Joseph and Roni did a fantastic job. Very professional and tidy. It's a very good experience and conversation and time management
No Customer Care and ignored
Purchased the Riviera outdoor set as it was a reasonable price for what seemed on the website to be a quality product. We wanted to see the product in store but they said it was an online purchase only and it was a new deal that Lavita had made with a new supplier. They reassured us that if there were to be any issues, they would provide us with a solution. We received the goods and the assembly was a nightmare. M6 35mm bolts were in the pack, but I ended up only being able to use one of the provided bolts. I could not get them to thread proper...ly and they were not tightening up. I had to purchase M8 35mm bolts instead. No M8 size bolts were supplied and I believe they stuffed up when drilling for some of the holes and drilled for bigger ones. So frustrating! Some of the welding at the joints were not great either so I'm a little concern of the durability. Lastly, the front rail below the seating area of one of the arm chairs doesn't align with the side arms legs. I sent Lavita emails after emails with pictures. I left many voice messages, until one person called me. I said that after all of the issues, I just wanted a replacement of one of the single arm chairs and thought that was quite a reasonable solution after all. He didn't agree and suggested unstead that I take the product to the Dandenong store as they now have the product on display and if the arm chair there is suitable, to swap mine over. I asked him for a different solution as I could not physically fit the arm chair inti my car and I personally was not keen on a floor stock product when I purchased a brand new one. He had started the conversation in a calm manner but he got very agitated, rude and very fixed to his solution and wasn't going to provide a fair comprise. I asked him to please call me back with a different option when he was able to and we could then discuss further and come to a more favourable arrangement. He never did. I have sent four emails and left one voice message and they have all been ignored. It's a real shame that the customer service has let your reputation down in my eyes. The product is quite reasonable for the price and with more care and professionalism, I would have given you a 5 star review. You simply do not ignore or get frustrated at customers when you're in a customer service business. Shame!
Courteous delivery team
Joseph and Tommy deliverd on time and communicated well. They brought boxes to the back of our house without hesitation.
Bought a new lounge set from LoungeLife. Received new furniture - delivered and assembled in less than 20 minutes.
Purchase of loungeset from LoungeLife in Alexandria. Great service from instore, over the phone and at delivery - professional and friendly.
Jacob and Marvin did an outstanding delivery job; earlier than expected, with care and with a smile. Great sofa too.
It was very easy to find the perfect lounge for our new home. Delivery done by Marvin and Jacob was excellent and quick. Would definitely recommend!
The reviewer stated that an incentive was offered for this review
Top service roni and Joseph
Waited 4 months for my furniture to arrive, with Joseph and roni to deliver an Amazing attitude towards their work and showing a positive mind set towards they job. Thanks boys for the amazing work!
Seamless delivery & installatiom
Joesph & Roni were very professional , quick & installed our lounge with the minimum of fuss.
They had to wait for me to show up but continued their unloading while i was en route. Arrived & ready to go !!! excellent service
Amazing service from Joseph and roni, they had also given me a 30 minute call just before arrival so I thank the boys for that. A++
Great furniture with amazing delivery service by Marvin!!
I love Lavita furniture and based on my previous experience I knew I’ll be happy with my choice. They delivery team , lead by Marvin was absolutely fantastic. Polite, punctual, careful and extremely helpful. Well done Marvin and thank you!
Not all heroes wear capes
Mario was professional and prompt in his communications regarding my delivery. Marvin adhered to my promised delivery time despite his offsider being ill. He delivers my couch professionally and carefully all on his own. He also assisted with unpacking the couches and assembly as I was by myself. He even took the rubbish away. Extremely polite and helpful and professional. The couch itself is great quality albeit the colour of the couch is slightly different to the instore swatch but still looks amazing in my living room.
Marvin and Josh excellent delivery and on time!
Very satisfied, excellent product and delivered on time. Great communication.
The leather feels amazing and it fits perfectly in our apartment.
Delivery men,Marvin & Josh are nice friendly
Delivery men,Marvin & Josh are nice and friendly job. Guide with a good knowledge about product when I asked some inquiry.
Great service. Thanks Marvin.
Lavita has a lovely range of furniture. Marvin was great. I love the classic yet contemporary range of furniture at competitive prices.
Questions & Answers
Is your furniture wicker/rattan or is it the plastic coated looking furniture that is popular at the moment
I have asked Lavita but have not had an answer.. is the furniture wicker or is it the plastic coated wicker that has become fashionable?
I see you have a sale on at the moment :) I am inquiring about x1 Noosa black outdoor fabric sunloung and also x1 matching side table. I tried to buy the side table on line $149 plus $149 delivery??? this cant be right?
How much would it cost me to purchase and have delivered these 2 items. I live in Westmeadows
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