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Lazy, lack of communication
Landscaping is apart of our package with our estate. Move in date got closer and closer. Had a missed call from them about 2 months ago, called them back and they said they don’t know who called and who ever it is will call back. Waited... 2 weeks prior to moving in I started to wonder .. when is our back fence being installed? When is our landscaping being done!? Emailed them. Got a response from one person saying nothing could be done till handover and got another response from someone different booking us in? Lack of communication there on t...heir behalf. Have our consult and the landscaper had no great ideas didn’t show us what they wanted to do just said a heap of plant names that I don’t no. Left feeling like we could do a better job ourselves. Pay for something we upgraded (last week) and get told that they won’t start landscaping till mid January. And that back fence can’t be installed until hand over. I have a dog that I won’t be able to bring with me into new home until new fence is put in, can see straight into house behind us. I don’t understand the delay. Will be moving into a home in one week with no fence and a sandpit out the front when we have had this block of land for over a year now and they were still to unorganised to have the landscaping sorted by the time we moved in. Never was told the budget, have to remove sand ourselves... don’t you think that if I was able to remove sand myself I would do the landscaping myself to, isn’t apart of landscaping removing soil. Would not recommend this company to anyone.
Bridge rd officer now looks awesome turfed trees in garden beds all done great job all over makes it so much more up market
Worst Communication and Scheduling
Had fencing and lanscaping done as part of our package, no offer on a gate promised 4 weeks for lanscaping now dragged out to 6 with possibly more delays...
- Verified customer
Landscaping and Reticulation
We just had Dan from LD Total do our front reticulation and landscaping.
He was courteous, polite, kept me informed on what he was doing, and he worked like a Trojan, non-stop, in cold and rainy conditions.
The finished landscaping was exactly to plan and looks fabulous! We even had neighbours come over and say what a great job he did! He really did a fantastic job!
After getting our front yard done last year we decided to get our backyard done too. Great work and communication. Very happy with the end result.
Love my new garden
We love our new garden hope i can keep it looking as good. Thanks guys for all your help and ideas.
Incomplete job and poor communication
We had a fencing and landscape package as part of our purchase of a block in Sienna Wood. LD Total is contractor used by the land developer in that regard.
With the fencing package, fencing is provided to all unfenced sides of the property. A gate or return panel is not included in the package but will be provided at your cost. Perfectly fine, as that is made clear in the fencing package.
We promptly ordered and paid LD Total for a return panel at the same time that we submitted our claim for the fencing. The claim is to be submitted no l...ess than 8 weeks prior to your intended occupation date. Again, this was fine for us as it meant it would be completed by the time we move in. However, when it came to installation, the fencing was installed without the return panel. When I telephoned LD Total the next business day, their notes recorded the work as complete. The fencing consultant said she was unsure why it was not installed but would get right on to contacting their fencing supervisor and get back to me. The fencing consultant got back to me 3 days later, which I wasn't pleased with, but told me it would be installed by the end of the very next day (Friday). It was not. Nor had anyone attended to start it. There was no communication. Come Monday (today) in following it up, and despite requesting that the return panel be installed as a priority to other jobs, having reiterating that we have moved in and so our belongings and dog are left unsecure without the return panel, the fencing consultant tells me that it will likely be done by tomorrow but if not then the day after. No explanation is offered as to why it hasn't already been done nor why it can't be done that day nor why a guarantee can't be given that it will be done tomorrow. It is only one fixed panel after all which requires only one person to do it and, presumably, LD Total sourced all the materials for it months ago soon when we ordered and paid for it. I have read other negative reviews of LD Total when it comes to the landscaping package, so I'm not looking forward to that experience when my landscaping is to be done in the next two weeks.
Product OK. Room for Improvement
Have a property in a Perth southern suburb estate where front landscaping by LD total included in lot package. As already landscaping front, out of ease asked for a quotation for backyard works.
Lady sent out for initial consultation and quote was great - friendly, professional, provided advice and quotation. Was told required to pay for works (astro turf, mulch, edging and bluestone) up front and that invoice would be provided within 2 business days. Invoice received one week later.
Once paid, front and back yard works booked for a Thursday...
Shocking Service and over priced!
My dealings with this company has been shocking. They simply do not address any issues and offer a very poor service. The initial consult I had was terrible, extremely rude and offered very little information. As I am not a landscaper a little advise would have been nice. As this company has been contracted by the estate they do not seem to care about the owner at all. They are also ridiculously expensive. They installed the incorrect unit after I paid extra for an upgrade (which was not necessary), still waiting for my refund.
Better without you.
Incorrect product delivered. Unsatisfactory service and slow response turnaround. Client property damaged. No team work and communication of crew with client.
The worst customer team, no respect to clients. Supply of plants is worst and charge you later. Not delivered what is promised. Worst and worst. Strongly so NO for LD Total (Un Total)
Easy and helpful
Online application so easy and straight forward. Good customer service and accommodating with my changes. Very happy with my new front yard.
Bumpy start but went above and beyond to rectify.
Initially not a great experience and a complaint was made, however the manager went above and beyond to rectify the issues and I am really happy with the end result. How you handle a customers complaint is crucial and these guys really excelled in that area and the end result is above our initial expectation.
Arrive on time to do the landscaping. The job was average and I still don't know where they put the master solenoid. There were some uneven patch of lawn. It seems like there's not soil/sand supporting it. Not sure if is due to leakage or soil erosion.
Horrible communication service. Monopoly on service in Honeywood estate because they got contract from estate. But after almost 3 months I am still waiting for these guys to do landscaping and when asked if I can see plants , which one I can install . Answer was " no you can't change it " . If I want to upgrade package to artificial turf , they informed it will take 2 weeks just to get quote . Really annoying service.
Very expensive for very mediocre work
One serviceman was incompetent and the next did my repairs but took a long time at $88/hour. Not rocket science and I would not recommend this company to anyone.
LD's supply plants and replaces dead ones under warranty with more sick plants that die soon after
We bought a New home in a New subdivision with fencing, Landscaping and Reticulation included. We opted for only Water-wise Native plants to be planted. We also opted for under mulch dripper system so all the water stays in the soil and not carried away by the wind. The reticulation timer is set to two watering days per week as required by WA Law.
The plants/Landscaping was done about 5 months ago and 99% of the plants planted are establishing and have survived our hot Perth summer so far.
However, approx 20 plants have died and i contacted L...
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